3 - 8 years
2 - 6 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
Total 3-5 yrs of experience, with least 1-2 years as an RTA.
Hands on exposure to any WFM tool like IEX, Aspect, Verint
Hands on exposure to ACD tools like Avaya, Genesis, Aspect etc.
Exposure to complex skill management for US programs.
Preferred exposure to managing multiple vendors & multiple sites.
High vigilance on Queue monitoring & highlighting observations based on SOP guidelines.
Hands on experience on generating Interval level Intraday reports.
Working knowledge of MS Excel. Some exposure to automation desired.
Teleperformance (TP)
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