RidenRoll

Company Overview: RidenRoll is a U.S.-based mobility platform supporting Solo Business Drivers, fleets, and non-emergency transportation providers. We connect communities with affordable, reliable, and transparent transportation—empowering drivers and partners nationwide. As we expand into the Non-Emergency Medical Transportation (NEMT) sector, we are seeking a dedicated team member to support our outreach and partnership efforts. Position Overview: We are hiring a NEMT Partnership Coordinator to support our efforts in connecting with national and regional NEMT brokers such as ModivCare, MTM, Access2Care, and others. The ideal candidate will help manage communications, proposal submissions, credentialing documentation, and follow-ups with broker contacts and internal stakeholders. Key Responsibilities: (1) Research and maintain a list of national and state-level NEMT brokers and key contacts. (2) Send outreach emails, schedule calls, and follow up with brokers and vendor onboarding teams. (3) Prepare and submit capability statements, RFP forms, and introductory documentation. (4)Coordinate document collection from RidenRoll Affiliates (insurance, licenses, compliance forms). (5) Maintain a CRM or outreach tracker with current status, deadlines, and next steps. (6) Assist U.S.-based leadership with administrative and operational support for NEMT onboarding. (7) Ensure all broker requirements (e.g., vehicle compliance, HIPAA, background checks) are tracked. (8) Prepare weekly status reports and participate in remote check-in meetings. Qualifications: (1) 2+ years of experience in business development, outreach, credentialing, or virtual assistance. (2) Strong written and spoken English; confident in professional email communication. (3) Highly organized and detail-oriented; comfortable working across multiple systems. (4) Experience working remotely for U.S.-based clients (preferred). (5) Familiarity with Google Workspace (Docs, Sheets, Gmail), Trello/Asana, and Zoom. (6) Previous experience in healthcare, insurance, or transportation industries is a plus. (7) Willing to work with partial overlap to U.S. time zones (Pacific or Central Time) What We Offer: Competitive hourly pay (USD) Work-from-home flexibility Long-term, stable opportunity with growth potential Training and tools to succeed in the NEMT space Opportunity to contribute to an expanding U.S. mobility brand

Company Overview: RidenRoll is a U.S.-based mobility platform supporting Solo Business Drivers, fleets, and non-emergency transportation providers. We connect communities with affordable, reliable, and transparent transportation—empowering drivers and partners nationwide. As we expand into the Non-Emergency Medical Transportation (NEMT) sector, we are seeking a dedicated team member to support our outreach and partnership efforts. Position Overview: We are hiring a NEMT Partnership Coordinator to support our efforts in connecting with national and regional NEMT brokers such as ModivCare, MTM, Access2Care, and others. The ideal candidate will help manage communications, proposal submissions, credentialing documentation, and follow-ups with broker contacts and internal stakeholders. Key Responsibilities: (1) Research and maintain a list of national and state-level NEMT brokers and key contacts. (2) Send outreach emails, schedule calls, and follow up with brokers and vendor onboarding teams. (3) Prepare and submit capability statements, RFP forms, and introductory documentation. (4)Coordinate document collection from RidenRoll Affiliates (insurance, licenses, compliance forms). (5) Maintain a CRM or outreach tracker with current status, deadlines, and next steps. (6) Assist U.S.-based leadership with administrative and operational support for NEMT onboarding. (7) Ensure all broker requirements (e.g., vehicle compliance, HIPAA, background checks) are tracked. (8) Prepare weekly status reports and participate in remote check-in meetings. Qualifications: (1) 2+ years of experience in business development, outreach, credentialing, or virtual assistance. (2) Strong written and spoken English; confident in professional email communication. (3) Highly organized and detail-oriented; comfortable working across multiple systems. (4) Experience working remotely for U.S.-based clients (preferred). (5) Familiarity with Google Workspace (Docs, Sheets, Gmail), Trello/Asana, and Zoom. (6) Previous experience in healthcare, insurance, or transportation industries is a plus. (7) Willing to work with partial overlap to U.S. time zones (Pacific or Central Time) What We Offer: Competitive hourly pay (USD) Work-from-home flexibility Long-term, stable opportunity with growth potential Training and tools to succeed in the NEMT space Opportunity to contribute to an expanding U.S. mobility brand

You will be responsible for creating and administering content on all social media platforms to build an audience and ensure customer engagement. Your primary focus will be to analyze consumer patterns, app download trends, conversion rates, and competitor analysis to recognize media investment efficiency and advise on strategy. You will need to ensure that paid campaigns deliver against growth targets and lead the execution of the paid channels strategy for our mobility business. To qualify for this role, you should possess a degree in Marketing, Communication Studies, Journalism, Creative Writing, or a related field. Previous experience as a Social Media Manager at a similar Rideshare and Food Delivery company is required. You must have expert knowledge of leading social media sites and their algorithms, as well as the ability to create authoritative and persuasive texts. Additionally, you should have a flexible and engaging writing style, an appreciation for novel insights and ideas, and be comfortable working USA shifts. This is a Full-Time, Permanent position requiring 4 to 15 years of experience. The Specialist will also be responsible for monitoring site metrics, responding to reader comments, and overseeing creative design. Basic qualifications include 10+ years of experience in performance marketing, specifically in building multi-channel and cross-channel strategies, and 7+ years of experience in leading in-house performance marketing teams. A Bachelor's degree in Marketing, Economics, or equivalent experience is also required.,

About RidenRoll: RidenRoll is a fast-growing transportation support platform designed to empower solo drivers and fleet companies across the U.S. We offer technology, backend support, and transparent fare systems to help drivers thrive. As we continue to expand, we're seeking dedicated professionals who are passionate about helping others succeed. Position Overview: We're looking for a friendly, detail-oriented Customer Service Representative to join our support team. In this role, you'll help onboard new drivers by reviewing and processing documentation, verifying compliance, and assisting with any questions they may have during the application process. Key Responsibilities: Process and verify driver applications, background checks, and other required documentation. Ensure driver submissions are complete and meet RidenRoll's onboarding standards. Respond to incoming driver inquiries via phone, email, or chat in a timely and professional manner. Provide clear and accurate information regarding the onboarding process, program requirements, and account issues. Maintain accurate records of driver interactions and status updates in our internal systems. Collaborate with other departments to resolve escalated issues and improve onboarding workflows. Qualifications: 1+ years of experience in customer service, administrative support, or document processing. Strong attention to detail and ability to review and verify sensitive information. Excellent verbal and written communication skills. Proficient in using CRM systems, email platforms, and other common office tools. Ability to multitask in a fast-paced environment. Friendly, patient, and committed to providing exceptional service. Preferred: Experience in transportation, gig economy, or driver onboarding support is a plus. Bilingual in English and Spanish is a strong advantage. Benefits: Competitive hourly rate or salary Flexible scheduling options Opportunities for growth Supportive team culture

About RidenRoll: RidenRoll is a fast-growing transportation support platform designed to empower solo drivers and fleet companies across the U.S. We offer technology, backend support, and transparent fare systems to help drivers thrive. As we continue to expand, we're seeking dedicated professionals who are passionate about helping others succeed. Position Overview: We're looking for a friendly, detail-oriented Customer Service Representative to join our support team. In this role, you'll help onboard new drivers by reviewing and processing documentation, verifying compliance, and assisting with any questions they may have during the application process. Key Responsibilities: Process and verify driver applications, background checks, and other required documentation. Ensure driver submissions are complete and meet RidenRoll's onboarding standards. Respond to incoming driver inquiries via phone, email, or chat in a timely and professional manner. Provide clear and accurate information regarding the onboarding process, program requirements, and account issues. Maintain accurate records of driver interactions and status updates in our internal systems. Collaborate with other departments to resolve escalated issues and improve onboarding workflows. Qualifications: 1+ years of experience in customer service, administrative support, or document processing. Strong attention to detail and ability to review and verify sensitive information. Excellent verbal and written communication skills. Proficient in using CRM systems, email platforms, and other common office tools. Ability to multitask in a fast-paced environment. Friendly, patient, and committed to providing exceptional service. Preferred: Experience in transportation, gig economy, or driver onboarding support is a plus. Bilingual in English and Spanish is a strong advantage. Benefits: Competitive hourly rate or salary Flexible scheduling options Opportunities for growth Supportive team culture

About RidenRoll: RidenRoll is a fast-growing transportation support platform designed to empower solo drivers and fleet companies across the U.S. We offer technology, backend support, and transparent fare systems to help drivers thrive. As we continue to expand, we're seeking dedicated professionals who are passionate about helping others succeed. Position Overview: We're looking for a friendly, detail-oriented Customer Service Representative to join our support team. In this role, you'll help onboard new drivers by reviewing and processing documentation, verifying compliance, and assisting with any questions they may have during the application process. Key Responsibilities: Process and verify driver applications, background checks, and other required documentation. Ensure driver submissions are complete and meet RidenRoll's onboarding standards. Respond to incoming driver inquiries via phone, email, or chat in a timely and professional manner. Provide clear and accurate information regarding the onboarding process, program requirements, and account issues. Maintain accurate records of driver interactions and status updates in our internal systems. Collaborate with other departments to resolve escalated issues and improve onboarding workflows. Qualifications: 1+ years of experience in customer service, administrative support, or document processing. Strong attention to detail and ability to review and verify sensitive information. Excellent verbal and written communication skills. Proficient in using CRM systems, email platforms, and other common office tools. Ability to multitask in a fast-paced environment. Friendly, patient, and committed to providing exceptional service. Preferred: Experience in transportation, gig economy, or driver onboarding support is a plus. Bilingual in English and Spanish is a strong advantage. Benefits: Competitive hourly rate or salary Flexible scheduling options Opportunities for growth Supportive team culture

About RidenRoll: RidenRoll is a fast-growing transportation support platform designed to empower solo drivers and fleet companies across the U.S. We offer technology, backend support, and transparent fare systems to help drivers thrive. As we continue to expand, we're seeking dedicated professionals who are passionate about helping others succeed. Position Overview: We're looking for a friendly, detail-oriented Customer Service Representative to join our support team. In this role, you'll help onboard new drivers by reviewing and processing documentation, verifying compliance, and assisting with any questions they may have during the application process. Key Responsibilities: Process and verify driver applications, background checks, and other required documentation. Ensure driver submissions are complete and meet RidenRoll's onboarding standards. Respond to incoming driver inquiries via phone, email, or chat in a timely and professional manner. Provide clear and accurate information regarding the onboarding process, program requirements, and account issues. Maintain accurate records of driver interactions and status updates in our internal systems. Collaborate with other departments to resolve escalated issues and improve onboarding workflows. Qualifications: 1+ years of experience in customer service, administrative support, or document processing. Strong attention to detail and ability to review and verify sensitive information. Excellent verbal and written communication skills. Proficient in using CRM systems, email platforms, and other common office tools. Ability to multitask in a fast-paced environment. Friendly, patient, and committed to providing exceptional service. Preferred: Experience in transportation, gig economy, or driver onboarding support is a plus. Bilingual in English and Spanish is a strong advantage. Benefits: Competitive hourly rate or salary Flexible scheduling options Opportunities for growth Supportive team culture

About RidenRoll: RidenRoll is a fast-growing transportation support platform designed to empower solo drivers and fleet companies across the U.S. We offer technology, backend support, and transparent fare systems to help drivers thrive. As we continue to expand, we're seeking dedicated professionals who are passionate about helping others succeed. Position Overview: We're looking for a friendly, detail-oriented Customer Service Representative to join our support team. In this role, you'll help onboard new drivers by reviewing and processing documentation, verifying compliance, and assisting with any questions they may have during the application process. Key Responsibilities: Process and verify driver applications, background checks, and other required documentation. Ensure driver submissions are complete and meet RidenRoll's onboarding standards. Respond to incoming driver inquiries via phone, email, or chat in a timely and professional manner. Provide clear and accurate information regarding the onboarding process, program requirements, and account issues. Maintain accurate records of driver interactions and status updates in our internal systems. Collaborate with other departments to resolve escalated issues and improve onboarding workflows. Qualifications: 1+ years of experience in customer service, administrative support, or document processing. Strong attention to detail and ability to review and verify sensitive information. Excellent verbal and written communication skills. Proficient in using CRM systems, email platforms, and other common office tools. Ability to multitask in a fast-paced environment. Friendly, patient, and committed to providing exceptional service. Preferred: Experience in transportation, gig economy, or driver onboarding support is a plus. Bilingual in English and Spanish is a strong advantage. Benefits: Competitive hourly rate or salary Flexible scheduling options Opportunities for growth Supportive team culture

About RidenRoll: RidenRoll is a fast-growing transportation support platform designed to empower solo drivers and fleet companies across the U.S. We offer technology, backend support, and transparent fare systems to help drivers thrive. As we continue to expand, we're seeking dedicated professionals who are passionate about helping others succeed. Position Overview: We are seeking a friendly and detail-oriented Customer Service Representative to join our support team. As a Customer Service Representative, you will play a crucial role in onboarding new drivers by reviewing and processing documentation, ensuring compliance, and addressing any inquiries they may have during the application process. Key Responsibilities: - Process and validate driver applications, conduct background checks, and handle necessary documentation. - Ensure that all driver submissions adhere to RidenRoll's onboarding standards. - Address incoming driver queries promptly and professionally via phone, email, or chat. - Offer clear and precise information about the onboarding process, program requirements, and account-related concerns. - Maintain accurate records of driver interactions and update statuses in our internal systems. - Collaborate with various departments to address escalated issues and enhance onboarding procedures. Qualifications: - Minimum of 1 year of experience in customer service, administrative support, or document processing. - Strong attention to detail with the ability to review and validate sensitive information. - Excellent verbal and written communication skills. - Proficiency in utilizing CRM systems, email platforms, and other standard office tools. - Capability to handle multiple tasks in a fast-paced environment. - Friendly, patient, and dedicated to delivering exceptional service. Preferred: - Prior experience in transportation, gig economy, or driver onboarding support is advantageous. - Bilingual proficiency in English and Spanish is a significant plus. Benefits: - Competitive hourly rate or salary. - Flexible scheduling options. - Opportunities for career advancement. - Supportive team culture.,

The role involves coordinating and managing daily administrative operations related to Non-Emergency Medical Transportation (NEMT) services. You will be responsible for managing and submitting medical transportation claims for Medicaid/Medicare and private insurers, ensuring accurate and timely reimbursements through billing, coding, and documentation. Additionally, you will support credentialing, contract management, and affiliation processes with NEMT brokers such as ModivCare and MTM. Handling denied claims, resubmissions, and follow-ups, as well as maintaining driver and patient records with a focus on confidentiality and HIPAA compliance, are essential aspects of the role. You will also assist in audits, reports, and compliance documentation while effectively communicating with fleet operators, drivers, healthcare providers, and patients. To be successful in this position, you should have at least 2 years of administrative experience in the NEMT, insurance, or healthcare billing field. Familiarity with NEMT brokers like ModivCare and MTM, as well as proficiency in medical billing software, HCPCS/CPT coding, and claims submission portals is required. A strong understanding of Medicaid and Medicare transportation billing guidelines, experience with insurance brokers and/or third-party administrators, and excellent written and verbal communication skills are essential. Strong organizational skills, attention to detail, multitasking abilities, and proficiency in Microsoft Office Suite and/or Google Workspace are also necessary. Preferred qualifications, although not required, include certification in Medical Billing & Coding (CPC, CMRS, or equivalent), prior experience with NEMT dispatch platforms or ride management systems, and familiarity with transportation licensing or Department of Transportation (DOT) compliance.,