Receptionist cum telecaller

Job Summary:

The Receptionist cum Telecalling Executive will serve as the first point of contact for patients and visitors, offering warm and professional front-desk support. The role also involves telecalling to follow up with leads, provide information, schedule appointments, and support patient conversions.

Key Responsibilities:Front Desk Management:

• Greet and assist all patients and visitors in a courteous manner
• Manage patient check-ins and check-outs efficiently
• Maintain cleanliness and order at the reception area
• Guide patients regarding consultation, procedures, and billing

Telecalling Duties:

• Make outbound calls to potential patients/leads from online portals, referrals, or campaigns
• Answer inbound calls and resolve queries professionally
• Explain IVF services, packages, and procedures to callers
• Convert leads into walk-ins/appointments and follow up regularly
• Maintain call logs, lead tracker, and follow-up records

Appointment & Records Management:

• Schedule consultations, follow-ups, and procedures
• Coordinate with doctors and clinical staff for daily schedules
• Maintain accurate and updated records of patient visits

Customer Service & Support:

• Handle patient concerns, feedback, and escalate complex issues
• Offer empathetic and confidential support to IVF patients
• Assist in documentation, consent forms, and pre/post-procedure communication

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Overtime pay

Application Question(s):

• How many years of experience do you have in a receptionist or front office role?
• Do you have any experience working in a hospital, clinic, or IVF center?
• What is your highest level of education completed?
• What is your current notice period (if employed)?
• What is your current monthly or annual salary (CTC)?
• What are your salary expectations for this role?

Work Location: In person