Reception cum Facility Assistant

1. Reception Management:

• Welcome guests upon arrival with a warm and friendly demeanor

• Ensure that the reception area is tidy, professional, and well-maintained at all times.

• Manage the check-in process efficiently, verify booking details, assign rooms, and provide keys or access cards.

• Ensure a smooth and professional check-out process, handling payments and invoices.

2. Guest Services:

• Ensure a high level of guest satisfaction by responding to guest inquiries, complaints, and special requests.

• Coordinate guest check-ins and check-outs, and manage reservations as needed.

• Ensure guests receive prompt and efficient service at all times.

• Manage online bookings.

3. Operational Management:

• Oversee daily operations, ensuring cleanliness, safety, and maintenance standards are upheld.

• Conduct regular inspections of apartments and common areas to ensure they are well-maintained and up to standard.

• Coordinate with maintenance and housekeeping teams to address any repairs or upkeep.

4. Administrative Duties:

• Handle administrative tasks such as record-keeping, inventory management, and reporting.

• Assist with budget management, cost control, and procurement of supplies.

• Prepare and submit reports on property performance, staff activities, and guest feedback.

• Office-related administrative tasks will be assigned by management as and when required.

5. Compliance & Safety:

• Ensure the Rivulet complies with all local regulations and safety standards.

• Monitor and implement health and safety protocols for guests.

• Handle emergency situations efficiently and calmly, following established procedures.

6. Collaboration:

• Coordinate with management to ensure that the Rivulet’s goals and standards are being met.

• Implement management directives and new policies as necessary.

• Work closely with other departments to ensure smooth operations.

7. Housekeeping

• To check and assist clean guest rooms and bathrooms every day.

• To check and assist change bed sheets, pillow covers, and towels.

• To check and assist sweep, mop, and vacuum floors and carpets.

• To check and assist dust furniture and clean windows and mirrors.

• To check and assist refill items like soap, shampoo, and water bottles.

• To check and assist empty dustbins and throw away garbage properly.

• To check and assist clean public areas like hallways and lobby.

• To check and assist wipe door handles, switches, and phones.

• To check and assist tell the supervisor if anything is broken or not working.

• To check and assist use cleaning tools safely and keep them in the right place.

• To check and assist follow all safety and hygiene rules.

8. Any adhoc responsibilities as and when required by management.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 per month

Schedule:

• Day shift
• Evening shift
• Fixed shift
• Morning shift
• Night shift

Work Location: In person

Application Deadline: 02/07/2025
Expected Start Date: 03/07/2025