Role Overview: We are seeking a proactive and communication-savvy Junior Associate - Partnerships to join our growing team in Bangalore. This role is ideal for someone looking to build a career in business development and partner engagement. The selected candidate will play a key role in managing partner communication, conducting demos, supporting outbound efforts, and contributing to field activities. Key Responsibilities: Handle inbound calls and provide timely, courteous, and professional assistance to partners. Conduct product or service demos for potential partners and clients, addressing queries and showcasing key benefits. Work on-field twice a week across Bangalore for meetings with Chartered Accountants Assist with outbound projects, campaigns, and partner outreach efforts as needed. Maintain accurate documentation of partner interactions and update internal CRM or tracking systems consistently. Collaborate with internal teams to ensure smooth onboarding and continuous support for new and existing partners. Qualifications: Bachelor s degree with 1-2 years of experience , OR MBA graduate with 1 year of experience in business development, partnerships, customer success, or related fields. Excellent verbal and written communication skills . Experience in client facing or Partner Facing role. Ability to explain products and conduct demos confidently. Willingness to travel locally within Bangalore twice a week for field activities. Strong organizational skills and attention to detail. Preferred Skills: Prior experience in B2B outreach or partner management. Familiarity with CRM tools and data entry best practices. Fluency in English; proficiency in local languages is a plus. A self-starter with a collaborative mindset and a solution-oriented approach.

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The Role: The Technical Program Management Group is looking for a Senior Technical Program Manager to join our engineering team. At Razorpay Sr. TPM role is highly diversified and includes initiating, planning, and executing intermediate to large scale, cross-functional, and company-wide programs. The Sr. TPM will be responsible for the strategies, processes, tools, & techniques to lead engineering product development programs across Razorpay products like payments, platform, RazorpayX, Razorpay Capital, Security and Operations to name a few. You will also establish and manage the right project management governance practices and frameworks with the engineering team. The ideal candidate will have an excellent balance of people, organizational, and technical skills, and can execute and deliver successfully in a matrix setup / situations where authority is not a given. Influence, collaboration and leadership across functional lines is essential. Roles and Responsibilities: Lead program definition, planning, and execution of assigned Program(s), which are made up of multiple projects, ensuring critical success factors are defined and monitored and the business objectives are achieved. Program definition and scoping, owning the program plan and the deliverables required for the program’s success. Develop and manage an integrated program schedule and monitoring and reporting on progress Present Program(s) status on a regular basis to senior executives. At the heart of this role is delivery. You will be a technical problem solver on the team, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment. Be responsible for making project decisions, achieving tactical goals while retaining a strategic focus. Prioritize projects, leveraging data to drive decisions. Establish excellent working relations with all internal and external partners with an emphasis on removing roadblocks for program success. Mandatory Qualifications: 5-8 years of experience in technical project/program management role, preferably in related industry A Bachelor’s Degree or equivalent in Engineering, or a related field Strong verbal and written communication skills Demonstrated ability to adapt to new technologies and learn quickly Possess in-depth technical understanding of agile software development lifecycle Extensive experience defining programs and implementing them across a team focused on delivering outcomes that meet rapidly evolving customer needs Strong presentation skills with a high degree of comfort speaking with executives, technical leaders, external partners and developers A proven ability to bring clarity to ambiguous situations Ability to handle multiple competing priorities in a fast-paced environment Ability to interact with diverse technical and non-technical groups, spanning all organizational levels Knowledge of project management elements, life-cycles, tools, and reporting. Ability to traverse both vertically and horizontally in a large organization. Practical and advanced understanding of managing the lifecycle of large-scale programs and projects Championing best practices for program management. Ability to crisply communicate with multiple leadership levels. Show more Show less

The role will involve establishing and nurturing relationships with channel partners to promote and sell our products or services. You will play a critical role in expanding our business through strategic partnerships and ensuring the successful onboarding of new partners. Key Roles and Responsibilities: Create a sales pipeline for converting mid market customers for payroll products. Act as the primary point of contact for all new Razorpay clients coming through various lead sources. Should clearly understand all client requirements and propose a suitable solution using Razorpay products and services. Completely own and execute end to end sales, build relations and negotiation. Build and maintain strong relationships with existing channel partners to ensure ongoing sales and support. Cultivate strong, long-term relationships with partners to drive mutual success. Use sales tools effectively and drive maximum efficiency. Perform platform/solution based sales for all new prospects. Desired Skills and Experience: 4+ years of sales experience in SaaS or in a B2B setup. Experience in the Payroll/SAAS industry would be an advantage. Proven experience in business development, partnership management, or a related role. Strong understanding of partnership dynamics and the ability to negotiate complex agreements. Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders. Strategic thinker with the ability to identify and capitalize on market opportunities. Highly organized with strong project management skills and the ability to multitask effectively. Proficiency in CRM software and other relevant business tools. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Key Roles And Responsibilities 1-3 year of experience, preferred from Banking domain Act as a primary POC for all terminal configuration requests and activation of payment methods for our merchants. Should clearly understand the policies of banking partners to drive timely TID allocation. Own & execute end to end cost queries internally & with our banking partners. Should have the ability to collaborate & execute activities independently. Work with cross-functional teams. Achieve TAT targets consistently. Understand and work towards teams/organizations objectives. Minimum Requirements Working knowledge of Microsoft Excel. Experience in the payments industry is essential. Strong communication skills, oral & written. Ability to negotiate with banks and able to maintain good internal and external relationships with all the stakeholders. Proven experience on google sheets or excel knowledge. Self motivated and result oriented personality. Strong interpersonal skills and an ability to build rapport with our banking representatives. Hardworking with strong work ethics. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter Show more Show less

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). About The Team Razorpay Engage HQ is a comprehensive growth marketing platform designed to solve critical challenges in today's digital commerce landscape. In Today's Market Where Customer Acquisition Costs Are Soaring And Retention Is Declining, Engage HQ Helps Businesses "target The Right Customer With The Right Offer At The Right Time" Through Six Integrated Product Components Gift Card Platform - Create and distribute customized gift cards with automated processes, serving major brands like Apple and Zomato Growth Wallets - Unify customer experiences with multi-balance support for cash, rewards, and cashbacks, boosting revenue as demonstrated by Ferns N Petals' 200% growth Offers Engine - Manage campaigns across channels with co-funded partnerships that reduce costs, driving significant transaction increases for clients like Airtel Rewards Marketplace - Access a unified catalog for incentives with streamlined operations, serving 10M+ customers including 500,000+ premium/HNI customers Ad Platform - Deploy targeted checkout ads with multi-channel distribution, helping clients like CRED activate 160,000+ dormant users while reducing acquisition costs BillMe - Enhance retention through digital billing and personalized campaigns, achieving 90% open rates and 20% increases in customer retention The platform maintains 99.99% uptime while processing over $150 billion in transactions across a network of 10M+ businesses and 100+ bank partnerships. If you join the Razorpay team, you'll be working on technology that's transforming how businesses acquire, engage, and retain customers in an increasingly competitive digital marketplace. The Role As a Product Designer 2, you’ll play a pivotal role in shaping the design of the core money movement workflows in Business Banking. You’ll work closely with product, engineering, and analytics to craft seamless, scalable experiences that solve high-impact, real-world business problems. You’ll own end-to-end design delivery—from discovery to shipped experiences. Your work will bring clarity to complex financial systems, simplify workflows, and create thoughtful, elegant solutions that balance user needs, business goals, and technical feasibility. Beyond functionality, you’ll care deeply about behavior, delight, and long-term experience quality. You’ll also contribute to and evolve our design system, advocating for scalable design thinking across the product suite. If you enjoy solving systems-level problems, thrive in collaborative environments, and love making complex things simple and beautiful—this role is for you. Responsibilities End-to-End Ownership - Drive the design of intuitive, user-centric solutions across the BB+ product suite—from discovery to delivery. Define experience goals, lead design execution, and own outcomes in your domain. Vision to Execution - Translate intricate financial workflows into elegant, scalable UX. Help shape the long-term product vision while balancing user needs, business goals, and tech feasibility. Cross-Functional Collaboration - Work closely with PMs, engineers, researchers, and fellow designers. Engage in critiques, reviews, and product rituals to drive alignment and shared ownership. Craft & Systems Thinking - Design thoughtful interaction models, wireframes, and prototypes using Razorpay’s design system. Contribute back to the system through use and feedback. Communication & Influence - Present your work with clarity and intent. Use storytelling and design artifacts to inspire, align, and drive decisions across stakeholders. Iteration & Feedback - Continuously test and refine your designs. Proactively seek out feedback from users and teams to improve and evolve your solutions. AI Competency - Maintain a strong AI toolkit and know when and how to use it effectively. Leverage AI tools to accelerate workflows—but always lead with human insight, taste, and intent. What We’re Looking For 2+ years of hands-on experience designing digital products. A strong portfolio demonstrating end-to-end product thinking and interaction design—especially in data-heavy or systems-driven environments. Proficiency in modern design tools (Figma preferred), and ability to prototype and test ideas. Experience working with or contributing to a design system. Solid communication and collaboration skills—you can articulate decisions and work effectively with cross-functional teams. Ability to navigate ambiguity and bring clarity to complex problem spaces. Comfort with behavioral analytics and a bias toward data-informed design decisions. Familiarity with AI tools and the ability to thoughtfully integrate them into your workflow. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter Show more Show less

Key Roles and Responsibilities 1-3 year of experience, preferred from Banking domain Act as a primary POC for all terminal configuration requests and activation of payment methods for our merchants. Should clearly understand the policies of banking partners to drive timely TID allocation. Own & execute end to end cost queries internally & with our banking partners. Should have the ability to collaborate & execute activities independently. Work with cross-functional teams. Achieve TAT targets consistently. Understand and work towards teams/organizations objectives. Minimum requirements Working knowledge of Microsoft Excel. Experience in the payments industry is essential. Strong communication skills, oral & written. Ability to negotiate with banks and able to maintain good internal and external relationships with all the stakeholders. Proven experience on google sheets or excel knowledge. Self motivated and result oriented personality. Strong interpersonal skills and an ability to build rapport with our banking representatives. Hardworking with strong work ethics.

Roles and Responsibilities:- Oversee the P2P (Procure-to-Pay) and R2R (Record-to-Report) processes at Razorpay, ensuring strategic alignment and efficient financial operations impacting the P&L and Balance Sheet for group companies.Drive finance automation initiatives through SAP S/4HANA and other financial tools to enhance accuracy and efficiency. Manage ITGC and ITAC audits in collaboration with Big Four auditors. Supervise accounting and reconciliation of Escrow and customers money movement across multiple business units, ensuring timely Balance Sheet reconciliation and month-end closures. Manage key vendor relationships, oversee the Accounts Payable (AP) team and treasury accounting team, and collaborate with internal stakeholders and business partners. Ensure timely completion of Statutory and Internal Audits, taking ownership of auditprocesses for group entities and ensuring adherence to defined timelines. Analyse unit economics, drive cost optimization, and provide actionable financial insights to support strategic decision-making. Oversee cost center and profit center accounting, ensuring accurate cost allocation and financial reporting.Conduct in-depth monthly P&L and Balance Sheet reviews, including preparing review decks and performing variance analysis to track financial performance. Mandatory Qualifications:- Proven track record in process improvement and driving continuous efficiency enhancements in financial operations. Strong interpersonal, communication, and leadership skills, with the ability to collaborate across teams. Expertise in ERP systems (SAP experience preferred) Prior experience in core finance, controllership, or financial automation is highly desirable. Chartered Accountant (CA) with 8+ years of post-qualification experience in R2R, P2P, ERP implementation, & finance automation.

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). The Role The individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them. Roles And Responsibilities Addressing technical queries on APIs, and Plugins and complete Razorpay product suite. Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams. Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services. Provide timely resolution to merchants assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills. Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration. Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant. Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages. Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers. May travel to client sites in order to resolve extremely complex customer and integration issues. Mandatory Qualifications To explain complex information in simple, clear terms to a non-IT personnel. Ability to deal with complex issues and bring it to closure with least dependency. Logical thinker with good analytical and problem-solving skills. Good to have Up-to-date technical knowledge in payment gateway domain. Ability for in-depth understanding of multiple products and processes. Good interpersonal skills coupled with quick decision making while advising the client or Sales team. Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go). B.Tech/M.Tech degree with internship experience Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter Show more Show less

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Job Summary: This role requires strong knowledge & experience in Sanctions, AML and Financial crimes.The role will also focus on KYC due diligence, website assessment and risk assessment associated with merchant onboarding and Transaction monitoring covering all aspects of business model validation and compliance. Roles And Responsibilities Conduct on boarding and ongoing customer due diligence. Conduct, and perform quality control relative to, a variety of investigation types, including suspicious activity, sanctions, and enhanced due diligence. Manage daily escalation queues, handling complex or exception cases from business and operations teams. Participate in process improvement, identifying and implementing best practices in effective and innovative ways. Subject matter expert with comprehensive knowledge about AML, KYC policies, fraud control, risk categorization policies, monitoring, evaluation, review, and report associated. Excellent knowledge of reporting procedures and record keeping guidelines. Ability to communicate clearly and precisely to the point. Should be familiar with screening tools Dow Jones,Lexis nexis. Qualifications Required Freshers, knowledge about a customer support app or CRM, such as Freshdesk Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks. Interpersonal skills - Friendly and pleasant demeanor over phone and email Communication skills - Exceptional verbal and written communication Listening skills - Understand, anticipate, and resolve queries arising from various stakeholders Attention to detail and accuracy - Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behaviours. Bachelor's Degree. Location: Bangalore Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter Show more Show less

The individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them. Roles and Responsibilities: Addressing technical queries on APIs, and Plugins and complete Razorpay product suite. Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams. Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services. Provide timely resolution to merchants assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills. Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration. Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant. Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages. Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers. May travel to client sites in order to resolve extremely complex customer and integration issues. Mandatory Qualifications: To explain complex information in simple, clear terms to a non-IT personnel. Ability to deal with complex issues and bring it to closure with least dependency. Logical thinker with good analytical and problem-solving skills. Good to have Up-to-date technical knowledge in payment gateway domain. Ability for in-depth understanding of multiple products and processes. Good interpersonal skills coupled with quick decision making while advising the client or Sales team. Knowledge of at least one frontend (HTML / CSS / JS / Angular / Flutter / React Native) and server-side technologies (Java/C++/Python/Go). B.Tech/M.Tech degree with internship experience

Roles and Responsibilities: This position will be for a Sr. Associate Role (Hunting) in IC Capacity, with a focus on partnerships accounts Pan-India and Pan- Industry : Primary: The Sr. Associate will be responsible for communicating with incoming leads, understanding the potential clients business use case/industry, and volume potential., and ensuring a smooth onboarding and sales process. Should be responsible to understand all client requirements over the phone/email and propose a suitable solution using razorpay payments products and services Maintain/develop a deep understanding of the core products (Payment Gateway and other payments products such as PP, PL, etc.) Should have/build deep level understanding of payments/ fin tech markets demands and trends Should have the ability to negotiate with clients who are using competition and handle objections with ease Should have the ability to cross-sell and up-sell clients as and when required Own end to end closure of identified opportunities as such Achieve sales targets consistently and thrive to challenge the competition landscape in the industry Build, maintain and forecast a robust sales pipeline to achieve quarterly business goals Ensure maximum conversion rates through sales efforts Use sales tools effectively to drive maximum sales and reporting efficiency Understand and work towards teams/organizations objectives at all times Display agility, customer centricity and efficient cross-functional working to ensure a seamless partner experience Be the single point of contact for given partners and act as an escalation point to drive resolution in a timely, proactive manner This is a sales based role with clear and strong bias for result orientation. Mandatory Qualifications: Must have 2 - 4 years of sales experience in SaaS or in a B2B setup. Experience with the fintech industry would be preferred. Experience of handling a partnerships role/affiliate program is preferred. Strong communication skills (written and verbal) and technical aptitude. Strong interpersonal skills and an ability to build rapport with customers. Must be a hands-on, self motivated and results-oriented person with strong problem-solving skills. Organized and reliable; able to work independently with direction, available as per need. Should have the ability to present and share insights to the senior management.

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Associate Manager - Business strategy (COO’s office) The Role Generate insights based on analysing and retrieving data for Razorpay products Perform requirements gathering, analysis, end-to-end management, and delivery of projects to achieve business objectives Develop the project plan, liaise with stakeholders, schedule and assign resources, track and ensure timely delivery, ensuring critical success factors are met Develop review schedules and acceptance criteria Monitor and report metrics regarding project progress Develop and maintain comprehensive project documentation Establish good working relations with other Razorpay teams (BA, Support & Ops, Sales, Banking, etc.) to get work done and ensure project success Be responsible for making project decisions, achieving tactical goals while retaining a strategic focus Key Competencies / Requirements 3-5 years of work experience with 2 years of experience either in consulting, strategy or founder office roles Ability to work in an ambiguous and unstructured environment Excellent stakeholder management and communication skills Strong organization skills including attention to detail and multi-tasking skills Ability to handle multiple competing priorities in a fast-paced environment Good business acumen Knowledge of SQL and Microsoft Office/Google suite is a plus Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter Show more Show less

Generate insights based on analysing and retrieving data for Razorpay products Perform requirements gathering, analysis, end-to-end management, and delivery of projects to achieve business objectives Develop the project plan, liaise with stakeholders, schedule and assign resources, track and ensure timely delivery, ensuring critical success factors are met Develop review schedules and acceptance criteria Monitor and report metrics regarding project progress Develop and maintain comprehensive project documentation Establish good working relations with other Razorpay teams (BA, Support & Ops, Sales, Banking, etc) to get work done and ensure project success Be responsible for making project decisions, achieving tactical goals while retaining a strategic focus Key Competencies / Requirements : 3-5 years of work experience with 2 years of experience either in consulting, strategy or founder office roles Ability to work in an ambiguous and unstructured environment Excellent stakeholder management and communication skills Strong organization skills including attention to detail and multi-tasking skills Ability to handle multiple competing priorities in a fast-paced environment Good business acumen Knowledge of SQL and Microsoft Office/Google suite is a plus

Job Summary: This role requires strong knowledge & experience in Sanctions, AML and Financial crimes.The role will also focus on KYC due diligence, website assessment and risk assessment associated with merchant onboarding and Transaction monitoring covering all aspects of business model validation and compliance. Roles and Responsibilities: Conduct on boarding and ongoing customer due diligence. Conduct, and perform quality control relative to, a variety of investigation types, including suspicious activity, sanctions, and enhanced due diligence. Manage daily escalation queues, handling complex or exception cases from business and operations teams. Participate in process improvement, identifying and implementing best practices in effective and innovative ways. Subject matter expert with comprehensive knowledge about AML, KYC policies, fraud control, risk categorization policies, monitoring, evaluation, review, and report associated. Excellent knowledge of reporting procedures and record keeping guidelines. Ability to communicate clearly and precisely to the point. Should be familiar with screening tools Dow Jones,Lexis nexis. Qualifications Required: Freshers, knowledge about a customer support app or CRM, such as Freshdesk Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks. Interpersonal skills - Friendly and pleasant demeanor over phone and email Communication skills - Exceptional verbal and written communication Listening skills - Understand, anticipate, and resolve queries arising from various stakeholders Attention to detail and accuracy - Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behaviours. Bachelors Degree.

New Technical Account Manager Bangalore Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Technical Account Manager (TAM) Overview: As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products. Responsibilities: Customer Engagement: Establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions after Go-live. Proactively engage with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges. Technical Expertise: Demonstrate a comprehensive understanding of the Razorpay product stack. Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira, actively collaborating towards swift resolutions. Advocacy and Business Alignment: Advocate and drive desired Merchant behavior, identifying opportunities where Razorpay products and technologies can optimally align with the merchant's monetary transaction needs. Act as a subject matter expert, driving best practices with the merchant, documenting technical information, gathering feedback, and contributing to product enhancements. Collaboration: Collaborate closely with Sales, Product, and Engineering teams on a day-to-day basis, ensuring seamless communication and alignment of goals. Skills and Requirements: Professional Experience: Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus) Communication and Presentation Skills: Excellent written and verbal communication skills, coupled with effective presentation abilities. Project Management:Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork. Technical Proficiency:Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus). Customer Focus:Ability to discern evolving customer requirements and map them to platform features. Organizational Skills:Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines. Preferred Qualifications: 2+ years of experience in technical product and SaaS disciplines in a customer-facing role. B.Tech/M.Tech degree in Computer Science/Information Science. Technical certifications are a plus. Role Information: Role: Technical Account Manager Industry Type: Software Product Department: Business Engineering & Product Management Employment Type: Full Time, Permanent Role Category: Product Management - Technology Education: UG: Any Graduate PG: Any Postgraduate Join us in revolutionizing the digital payment landscape and play a crucial role in shaping the success of our Super Enterprise Merchants! Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Designation - Data Analyst - Business Finance Function - Corporate Role: Will be responsible for supporting the finance team with all data and analysis requirements Will be responsible for setting up automated business reports and ensuring data accuracy Requirements : 1-4 years of experience in reporting and analytics Comfortable with SQL and Python Banking/ NBFC/ Ecomm. experience preferred Good to have: Knowledge of BI tools like PowerBI and Tableau, exposure to AI applications Job Location - Bangalore Show more Show less

The Role: We are looking for an enthusiastic Staff Data Scientist to join our growing team. The hire will be responsible for working in collaboration with other data scientists and engineers across the organization to develop production-quality models for a variety of problems across Razorpay. Some possible problems include : making recommendations to merchants from Razorpay’s suite of products, cost optimization of transactions for merchants, automatic address disambiguation / correction to enable tracking customer purchases using advanced natural language processing techniques. As part of the DS team @ Razorpay, you’ll work with some of the smartest engineers/architects/data scientists in the industry and have the opportunity to solve complex and critical problems for Razorpay. Responsibilities: Lead the data science team, providing guidance, mentorship, and technical expertise to drive impactful outcomes. Apply advanced data science methodologies, mathematics, and machine learning techniques to solve intricate and strategic business problems. Collaborate closely with cross-functional teams, including engineers, product managers, and business stakeholders, to develop and deploy robust data science solutions. Conduct in-depth analysis of large and complex datasets to extract valuable insights and drive actionable recommendations. Present findings, insights, and strategic recommendations to senior stakeholders in a clear and concise manner. Identify key metrics and develop executive-level dashboards to monitor performance and support data-driven decision-making. Oversee multiple projects concurrently, ensuring high-quality deliverables within defined timelines. Train and mentor junior data scientists, fostering their professional growth and fostering a collaborative and innovative team environment. Continuously improve and optimize data science solutions, evaluating their effectiveness and exploring new methodologies and technologies. Drive the deployment of data-driven solutions into production, ensuring seamless integration and effective communication of results. Mandatory Qualifications: 8+ years experience in a data science role, with a track record of delivering impactful solutions in a production environment. Advanced degree (Master's or Ph.D.) in a quantitative field, such as Computer Science, Statistics, Mathematics, or related disciplines. Deep knowledge and expertise in advanced machine learning techniques, statistical analysis, and mathematical modeling. Proficiency in programming languages such as Python, R, or Scala, with experience in building scalable and efficient data science workflows. Deep experience with big data processing frameworks (e.g., Hadoop, Spark) and deep learning frameworks (e.g., TensorFlow, PyTorch). Strong leadership skills, with the ability to guide and inspire a team, prioritize tasks, and meet project goals. Excellent communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical stakeholders. Proven experience in driving data-driven decision-making processes and influencing strategic initiatives. Deep experience with cloud platforms (e.g., AWS, Azure, GCP) and their data science tools and services. A passion for staying up-to-date with the latest advancements in data science and actively exploring new techniques and technologies. Show more Show less

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Technical Account Manager (TAM) Overview As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products. Responsibilities Customer Engagement: Establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions after Go-live. Proactively engage with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges. Technical Expertise Demonstrate a comprehensive understanding of the Razorpay product stack. Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira, actively collaborating towards swift resolutions. Advocacy And Business Alignment Advocate and drive desired Merchant behavior, identifying opportunities where Razorpay products and technologies can optimally align with the merchant's monetary transaction needs. Act as a subject matter expert, driving best practices with the merchant, documenting technical information, gathering feedback, and contributing to product enhancements. Collaboration Collaborate closely with Sales, Product, and Engineering teams on a day-to-day basis, ensuring seamless communication and alignment of goals. Skills And Requirements Professional Experience: Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus) Communication and Presentation Skills: Excellent written and verbal communication skills, coupled with effective presentation abilities. Project Management:Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork. Technical Proficiency:Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus). Customer Focus:Ability to discern evolving customer requirements and map them to platform features. Organizational Skills:Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines. Preferred Qualifications 2+ years of experience in technical product and SaaS disciplines in a customer-facing role. B.Tech/M.Tech degree in Computer Science/Information Science. Technical certifications are a plus. Role Information Role: Technical Account Manager Industry Type: Software Product Department: Business Engineering & Product Management Employment Type: Full Time, Permanent Role Category: Product Management - Technology Education UG: Any Graduate PG: Any Postgraduate Join us in revolutionizing the digital payment landscape and play a crucial role in shaping the success of our Super Enterprise Merchants! Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter Show more Show less

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Associate Manager - Mid Markets Accounts Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). The Role Razorpay is looking for a sales person who can drive growth & penetration and also be responsible for communicating with customers, understanding their needs, ensuring a smooth sales process and be tasked with enabling Razorpay's full stack payments platform that is reimagining money movement needs for businesses in the country. Key Roles And Responsibilities Own end to end sales cycle for all high growth accounts. Should be responsible to understand all client requirements over the phone/email and propose a suitable solution using Razorpay payments products and services. Build, maintain and forecast a healthy sales pipeline to achieve quarterly business goals. Should have/build deep level understanding of payments/ fin tech markets demands and trends. Ensure maximum conversion rates through sales efforts. Should have the ability to cross-sell and up-sell clients as and when required. Use sales tools effectively and drive maximum sales efficiency. Achieve sales targets consistently and thrive hard to challenge the competition landscape in the industry. Should have the ability to negotiate with clients who are using competition and handle objections with ease. Understand the clients business use case/industry and volume potential. Understand and work towards teams/organization objectives at all times. Mandatory Qualifications Must have 3+ years of sales experience in Fintech/SaaS or in a B2B setup. Experience with the fintech industry would be an advantage. Strong communication, oral & written skills. Highly self-motivated and result oriented personality. Strong interpersonal skills and an ability to build rapport with customers. Hardworking with a strong work ethic. Should know how to use sales tools. Should have the ability to present and share insights to the senior management. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter Show more Show less