Roles and Duties of a Virtual Assistant: Manage and schedule daily social media posts across platforms like Instagram, Facebook, and LinkedIn. Create and curate content (graphics, captions, videos) to drive audience engagement and brand awareness. Monitor analytics, track campaign performance, and generate weekly social media reports. Manage e-commerce website backend – product listings, pricing, inventory, and promotions. Coordinate online order processing, customer communication, returns, and platform support. Assist in digital marketing tasks like email campaigns, ad placements, and basic SEO updates. Conduct competitor analysis and assist with marketing strategy development. Maintain executive schedules, organize meetings, and handle email and communication follow-ups. Prepare documents, reports, and presentations required by the management. Serve as a reliable point of coordination between departments, clients, and external partners.

Roles and Responsibilities: 1. Customer Outreach & Lead Generation Make outbound calls to potential and existing customers. Identify new sales opportunities through cold calling, inbound leads, and referrals. Build and maintain a pipeline of qualified prospects. 2. Product Promotion & Sales Conversion Present and explain product features, benefits, and pricing to customers. Handle customer objections and provide persuasive solutions. Convert inquiries into confirmed sales, meeting or exceeding targets. 3. Customer Relationship Management Maintain strong relationships with customers through follow-ups. Address customer queries, complaints, and service requests promptly. Ensure a positive customer experience to drive repeat business. 4. Sales Target Achievement Meet daily, weekly, and monthly sales quotas. Work on upselling and cross-selling products/services to increase revenue. Provide insights and feedback on customer preferences and market trends. 5. Reporting & Documentation Maintain accurate records of customer interactions, sales, and follow-ups. Update CRM or sales database with call details and outcomes. Prepare and submit daily/weekly performance reports. 6. Coordination with Internal Teams Work closely with the sales and marketing team to align on strategies. Share customer feedback to help improve products and services. Ensure smooth handover of leads to the field sales team when needed. 7. Continuous Learning & Skill Development Stay updated on industry trends, competitor activities, and product enhancements. Participate in sales training sessions and skill improvement workshops. Adapt to new sales techniques and customer engagement strategies.

🧾 Key Responsibilities: Create, update, and manage product listings on e-commerce platforms Optimize product titles, descriptions, keywords, and images for better visibility Monitor inventory levels and coordinate restocking with warehouse/logistics Process orders, returns, and cancellations on a daily basis Handle customer inquiries, feedback, and complaints professionally Coordinate with courier services for delivery tracking and dispute resolution Prepare weekly sales, stock, and performance reports Work closely with the marketing team to plan promotions and seasonal campaigns Track and improve product ratings, reviews, and seller metrics Ensure platform compliance with listing and seller guidelines ✅ Requirements: Minimum 1 year of experience in e-commerce operations Knowledge of major e-commerce platforms (Amazon, Flipkart, Meesho, etc.) Proficient in MS Excel, Google Sheets, and product listing tools Strong communication and problem-solving skills Attention to detail and ability to work independently Experience in bicycle or automotive-related products is a plus 🎯 Preferred Skills: Knowledge of marketplace ad campaigns and SEO optimization Familiarity with order management systems and courier portals Ability to coordinate with graphic designers for listing creatives 💼 Benefits: Competitive salary + incentives Growth opportunities within the e-commerce team Exposure to leading marketplaces and back-end systems Flexible work environment (remote/hybrid options)