AREAS OF RESPONSIBILITY Audit rooms income posting and charges: § Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts; making corrections as necessary. § Balance the rooms audit with the night audit’s summary. § Runs computer through nightly processing sequence to reset for next day’s use in balancing of applicable functions. Audit food and beverage income postings and charges: § Records and balances all food and beverage income. § Balances the guest ledger postings to the restaurant and guest ledger. § Records and balances employee and house charges. § Audit all banquet charges before posting, verifying the accuracy of the calculations and attaching the latest event order. Review all credit card vouchers for proper imprints, authorisations and correct amounts: § Prepares and transmits credit card deposits. § Processes all city ledger work to Finance Department. Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services Adheres to hotel policies and procedures: § Attends work on time as scheduled. § Follows hotel grooming and hygiene standards. § Minimises safety hazards by following all safety rules and procedures. § Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance. § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. § Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate. § At all time projects a favourable image of Brand to the public. INDEXECINDUS

AREAS OF RESPONSIBILITY To gather, process, analyse and present relevant data on the performance of the food and beverage department with appropriate comments to the management. To take corrective action whenever necessary and counsel the F & B manager and the executive chef accordingly. To plan the ‘Standards & Specifications’ for the food and beverage merchandise in consultation with the F & B Manager, Executive Chef, Purchase Manager and the Financial Controller. Also to review the standards and specifications at regular intervals. To prepare monthly profit and loss statement for each F & B outlet. To initiate and introduce improvements in F & B controls; systems and procedures which are found necessary to ensure effective food and beverage control. To conduct spot checks in the receiving, stores, food production and all F & B service areas. To periodically review receiving procedures and routines. To keep strict control over liquor; consumption, ordering, spoilage as well as breakage. To review with the General Manager the performance of each kitchen and the food and beverage outlets. To adhere to strict grooming and hygiene standards. To co-ordinate with the Food & Beverage Manager to review reports on his department and recommend appropriate corrective action. To co-ordinate with the purchase manager for constant post audit of contract prices as per the bidding sheets. To co-ordinate with the chief accountant to review the food and beverage stores systems and procedures. To co-ordinate with the executive chef for the periodic F & B inventories. To co-ordinate with the personnel department in matters pertaining to employee discipline, recruitment, selection etc. To maintain liaison with excise for licensing of bars. Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services Adheres to hotel policies and procedures: § Attends work on time and as scheduled. § Follows hotel grooming, hygiene and dress standards. § Minimise safety hazards by following all safety rules and procedures. § Refrain from personal conversations with other employees at the main entrance. § Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance. § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. § Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate. § At all time projects a favourable image of the Brand to the public. INDHEADOFFICE

INDICATORS OF SUCCESS § Achievement of financial goals and improvement over prior year performance (GOP, Rev PAR, RSI) flow throughs. § Customer satisfaction and loyalty goals (100% Guest Satisfaction) § Timeliness & accuracy of financial reporting § Achievement of employee engagement survey (Kenexa) and retention goals AREAS OF RESPONSIBILITY Ensures that all work is done accurately, timely, and in accordance with Radisson standard accounting practices and in compliance with the Uniform System of Accounts for the Lodging Industry, 10th edition, by directing the overall operations of the accounting department. § Delegates authority and responsibility to appropriate employees. § Provides for the orderly reporting of financial matters by developing appropriate systems and procedures. Provides guidance for management by directing, preparing, and providing accurate financial analysis. § Assures compliance with internal controls and check charts. § Investigates problems that may arise in reporting of hotel operations. § Proves that systems are working accurately by performing audits. § Directs and maintains flow of communications. § Analyses variances to budget in operating statement, making appropriate recommendations. § Audits weekly costs and expenses. § Identifies operational areas that are inefficient and suggests possible solutions to the Executive Committee. Achieves best possible financial status for the hotel by performing a variety of control functions. § Authorises accounting related documents according to Policies and Procedures. § Optimise cash flow according to Policies and Procedures. § Complies with all applicable laws, rules, and regulations by preparing and filing tax and license information returns. § Ensures collection of accounts receivable. § Reviews and maintains accurate files on all contractual obligations of the hotel. Meets and exceeds the expectations of employees by utilising leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports. § Develops and implements strategies to achieve Employee Engagement Survey (Kenexa) goals. § Selects qualified employees and provides orientation and training. § Creates a positive work environment for all employees. § Determines and communicates standards of performance to employees. Evaluates employee performance on a regular basis and recommends salary increases as appropriate. § Develops employees to maximise potential and prepare for future promotional opportunities by conducting counselling sessions, determining developmental needs and allowing these needs to be met. § Ensures that disciplinary action is taken as required utilising consistency, fairness and respect within frame work of established guidelines. Prepares reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities and implement and utilise Business Intelligence applications as and when they are introduced. § Directs the preparation of any information required by owners, corporate office, or General Manager. § Complies daily, weekly and quarterly reports. § Performs monthly and quarterly balance sheet reconciliation. § Directs the preparation of check charts, credit reports, as well as month end reports. § Assists all departments in the preparation of budgets. § Prepares monthly financial statements. § Maintains capital improvement register. Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork § Communicates and reinforces the vision for Yes I Can! service to employees § Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services § Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork Adheres to hotel policies and procedures: § Keep General Manager promptly and fully informed of all problems or unusual matters of significance § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position § Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment § At all times projects a favourable image of the Hotel to the public § Abide by all Brand rules and regulations § Adhere to all Brand policies and procedures § Actively support and promote Workplace Health and Safety within the work environment § Perform any other reasonable duties as directed by the General Manager or his/her designate INDHOTEL

INDICATORS OF SUCCESS § Achievement of financial goals and improvement over prior year performance (GOP, Rev PAR, RSI) flow throughs. § Customer satisfaction and loyalty goals (100% Guest Satisfaction) § Timeliness & accuracy of financial reporting § Achievement of employee engagement survey (Kenexa) and retention goals AREAS OF RESPONSIBILITY Ensures that all work is done accurately, timely, and in accordance with Radisson standard accounting practices and in compliance with the Uniform System of Accounts for the Lodging Industry, 10th edition, by directing the overall operations of the accounting department. § Delegates authority and responsibility to appropriate employees. § Provides for the orderly reporting of financial matters by developing appropriate systems and procedures. Provides guidance for management by directing, preparing, and providing accurate financial analysis. § Assures compliance with internal controls and check charts. § Investigates problems that may arise in reporting of hotel operations. § Proves that systems are working accurately by performing audits. § Directs and maintains flow of communications. § Analyses variances to budget in operating statement, making appropriate recommendations. § Audits weekly costs and expenses. § Identifies operational areas that are inefficient and suggests possible solutions to the Executive Committee. Achieves best possible financial status for the hotel by performing a variety of control functions. § Authorises accounting related documents according to Policies and Procedures. § Optimise cash flow according to Policies and Procedures. § Complies with all applicable laws, rules, and regulations by preparing and filing tax and license information returns. § Ensures collection of accounts receivable. § Reviews and maintains accurate files on all contractual obligations of the hotel. Meets and exceeds the expectations of employees by utilising leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports. § Develops and implements strategies to achieve Employee Engagement Survey (Kenexa) goals. § Selects qualified employees and provides orientation and training. § Creates a positive work environment for all employees. § Determines and communicates standards of performance to employees. Evaluates employee performance on a regular basis and recommends salary increases as appropriate. § Develops employees to maximise potential and prepare for future promotional opportunities by conducting counselling sessions, determining developmental needs and allowing these needs to be met. § Ensures that disciplinary action is taken as required utilising consistency, fairness and respect within frame work of established guidelines. Prepares reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities and implement and utilise Business Intelligence applications as and when they are introduced. § Directs the preparation of any information required by owners, corporate office, or General Manager. § Complies daily, weekly and quarterly reports. § Performs monthly and quarterly balance sheet reconciliation. § Directs the preparation of check charts, credit reports, as well as month end reports. § Assists all departments in the preparation of budgets. § Prepares monthly financial statements. § Maintains capital improvement register. Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork § Communicates and reinforces the vision for Yes I Can! service to employees § Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services § Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork Adheres to hotel policies and procedures: § Keep General Manager promptly and fully informed of all problems or unusual matters of significance § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position § Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment § At all times projects a favourable image of the Hotel to the public § Abide by all Brand rules and regulations § Adhere to all Brand policies and procedures § Actively support and promote Workplace Health and Safety within the work environment § Perform any other reasonable duties as directed by the General Manager or his/her designate INDHOTEL