Required Skills/Domain Knowledge Should have minimum 1 to 2 years of technical support experience in a calling profile. Knowledge to remote support tools like Windows Messenger, RDP, Etc. Good knowledge of PC hardware, Software Installation, Windows operating systems, Networking basics, Active Directory basics, Browsers & Outlook troubleshooting, VPN, Active Sync Microsoft 365, Skype, Office 365, AirWatch , Virtualization etc. What will your job look like? Serve as the first point of contact for customers seeking technical assistance over the phone, Chat, tickets, and Emails. Be responsible for troubleshooting Laptop/desktop environments running Microsoft Windows and MAC operating systems. Provide accurate information on Companies IT products & services. Perform a complete incident management by doing ticket analysis, service interruption analysis, triaging of issues, follow-up with relevant teams for resolution. Ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues. Perform Remote Troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Record events and problems and their resolution in logs. Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional attitude. Ensure the seamless handover between shifts and by keeping track of all KPIs. Ensure crystal clear communication and documentation as point of contact. Be responsible for installing and configuring software, hardware and other peripheral equipment. All you need is: Excellent communication skills especially in servicing international customers, Fluency in English. (Written & Verbal) Good knowledge of ITIL fundamentals. Must have experience in providing telephonic support to End users for IT Service Desk support Hands On experience working with remote support tools like Bomgar, Windows Remote Desktop (RDP)etc. Good knowledge of functioning & troubleshooting of Microsoft Windows 10 and MAC Operating System Good knowledge of functioning & troubleshooting of Microsoft Office 365 Products (Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, Microsoft Teams, To Do, etc.) Good knowledge of functioning & troubleshooting of Microsoft Messaging & Collaboration Services such as exchange, Mailbox on cloud, Mailbox on Prem, ActiveSync, Email on Mobile , Skype, Meetings & Calendars . Good knowledge of functioning & troubleshooting of Microsoft Directory Services using Active Directory (Creating and managing user accounts, Different types of user profiles, local and domain accounts, manage users, contacts, groups and computer objects, Creating and managing security groups and OUs) Good knowledge of functioning & troubleshooting Virtualization, Vcenter, VMware horizon client, Citrix environment, VDIs, Citrix desktops & Published applications. Good knowledge of functioning & troubleshooting of Antivirus and Data loss prevention software such as Windows Defender, Forcepoint etc. Good knowledge of functioning & troubleshooting networking issues for Internet, Intranet, LAN, WAN, WIFI, IP, DNS, DHCP etc. Good knowledge of functioning & troubleshooting of software and 3rd party applications, Installation/Uninstallation, performance issues. Good knowledge of functioning & troubleshooting of Windows update issues, installation/uninstallation, Performance issues. The ability to effectively diagnose hardware issues for Laptop, Desktop, Printers. Follow all procedures laid out for the Service Desk on a day-to-day basis

Role & responsibilities: Design and implement scalable backend systems using Python and Java Develop and maintain RESTful APIs. Work with SQL and NoSQL databases, including PostgreSQL, MySQL, and Cassandra Implement and manage message queuing systems using Kafka Containerize applications using Docker and orchestrate with Kubernetes Optimize application performance and ensure high availability. Strong proficiency in Python and at least one Python web framework (e.g., Django, Flask) Programming Languages: Proficiency in Python Expertise in SQL and database management (PostgreSQL, MySQL) Knowledge of NoSQL databases, particularly Cassandra Familiarity with message brokers, especially Apache Kafka Proficiency in Linux operating system Experience with containerization using Docker Understanding of container orchestration with Kubernetes Version control with Git Software Development: Experience with software development methodologies and best practices. Data Structures and Algorithms: Strong understanding and practical application5 Object-Oriented Design (OOD): Ability to apply OOD principles for flexible and modular software. Database Management: Knowledge of SQL and experience with both relational and NoSQL databases. Version Control: Proficiency with Git and experience managing complex branching strategies Testing and Debugging: Expertise in software testing methodologies and debugging techniques. API Development: Experience in designing and implementing RESTful APIs DevOps Practices: Familiarity with CI/CD pipelines and cloud platforms (e.g., AWS, Azure) Experience with test-driven development and automated testing frameworks (e.g., Pytest) Experience with Spring Boot framework for Java applications and Java, JavaScript would be nice to have. Soft Skills: Problem-solving: Ability to analyze complex issues and develop innovative solutions Communication: Excellent verbal and written communication skills Teamwork: Ability to collaborate effectively in a team environment Attention to Detail: Meticulous approach to coding and documentation Time Management: Capacity to manage multiple projects and meet deadlines Adaptability: Willingness to learn new technologies and methodologies Qualifications: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field 5+ years of professional software development experience. Strong portfolio demonstrating proficiency in multiple programming languages and technologies Commitment to writing clean, maintainable, and efficient code

Role & responsibilities: Infrastructure Design and Implementation: o Design, implement, and manage VMware vSphere, vCenter, and other VMware products and solutions to support virtualization requirements. o Assess existing infrastructure, recommend best practices, and ensure that VMware solutions align with business goals. • Project Planning and Execution: o Participate in client discussions to gather requirements, create design documents, and assist in the development of project plans. o Manage project timelines and deliverables, coordinating with client teams to ensure a smooth implementation process. • System Monitoring and Optimization: o Monitor virtualized environments to ensure optimal performance, availability, and security. o Conduct regular health checks, performance tuning, and capacity planning of VMware solutions. o Development of Vmware runbooks for ongoing Vmware operations on GCVE • Troubleshooting and Support: o Diagnose and resolve VMware-related issues, working with clients to address escalated support cases. o Provide expert guidance and support during critical incidents and outages. • Vmware Migration o Hands on experience with Vmware mass migration preferable mass migrations from Vmware on premise to GCP or AWS. o Demonstrated hands on technical expertise migrating VMs using the following Vmware technologies; Vmotion, NSX, HCX, VMware SDDC,NSX-T,HCX,vROps • Documentation and Knowledge Sharing: o Develop and maintain detailed technical documentation, including design specifications, operating procedures, and troubleshooting guides. o Conduct training sessions for client IT staff as needed. What you will bring to the role • Proven track record of enterprise IT consulting experience • Bachelors degree in Computer Science, Information Technology, or a related field. • VMware Certified Professional (VCP) or higher certification (VCAP, VCDX) is highly desirable. • 5-8 years of hands-on experience in VMware environments, including; Active Directory, HCX, NSX, NSX-T, SRM, Vmotion, vSphere, vCenter, vSAN, vROps, vRLI, Vmotion Vmware SDDC Preferred candidate profile: Strong understanding of IT infrastructure components, including storage, networking, and security as it relates to virtualization. • Experience with automation and scripting tools such as PowerCLI, Ansible, or Terraform. • Familiarity with backup, recovery, and disaster recovery strategies within VMware environments. • Excellent communication and client-facing skills. • Proven troubleshooting skills and the ability to handle complex issues under pressure. • Knowledge of cloud platforms (AWS, Azure, Google Cloud) and hybrid cloud architectures. • Familiarity with Linux/Windows server administration and Active Directory integration with VMware. • Migration covering HCX and ideally on-premises to cloud migration experience bringing production workloads across • Troubleshooting and problem solving production incidents together with workload teams Desirable Skills: • Experience deploying and managing public cloud migrations from VMware • Experience working in the financial services sector • Professional and/or Specialty level cloud certs • Experience in migration of Oracle databases on Vmware is highly desirable

We are seeking a highly skilled and motivated Agile Performance Tester to join our dynamic team. In this role, you will be responsible for designing, developing, and implementing automated and performance testing solutions to ensure the quality, reliability, and scalability of complex software systems. The ideal candidate will have expertise in database technologies, backend development, geospatial data, big data processing, UI development with mapping technologies, and performance testing. Years of Experience: 5-6 years. Responsibilities: Design and implement automated test frameworks for SQL databases (PostgreSQL, MySQL) and NoSQL databases (Cassandra). Develop automated tests for backend systems using Python. Create and maintain automated tests for geospatial data and map-based applications using MapBox and EGIS. Implement automated testing solutions for big data processing and streaming using Kafka. Design and execute automated tests for containerized applications using Docker. Develop and maintain UI automation tests for map-based applications. Design and implement performance testing strategies for backend systems, ensuring scalability and reliability. Conduct performance testing for applications developed using Python and Vue.js. Analyze performance test results and provide recommendations for performance improvements. Collaborate with development teams to identify performance bottlenecks and optimize system performance. Technical Skills: Proficiency in Python for developing test scripts and automation frameworks. Familiarity with Python libraries like pytest, unittest, or PyMS for testing microservices. Experience in UI automation testing for map-based applications or geospatial tools. Ability to test RESTful APIs using tools like Postman or Python-based libraries. Familiarity with database testing for backend services, ensuring proper CRUD operations and data validations. Understanding of microservices architecture, including service discovery, API testing, and error handling. Familiarity with Kubernetes. Experience in unit testing components, end-to-end (E2E) testing, and integration testing for frontend applications. Experience in creating automated test suites for frontend workflows using modern frameworks like Selenium. Proven experience in designing and implementing robust automation frameworks from scratch for both backend and frontend systems. Ability to design comprehensive test strategies covering functional, integration, regression, and performance testing. Strong debugging skills to identify issues in both backend microservices and frontend applications during automated tests. Expertise in performance testing tools and methodologies, such as JMeter, LoadRunner, or similar. Experience with performance monitoring and profiling tools to identify and resolve performance issues. Education & Certifications: Bachelors degree in computer science, Software Engineering, or a related field. Proven experience as a Test Automation Engineer or similar role. Strong analytical and problem-solving skills with attention to detail. Effective communication with developers, QA teams, and other stakeholders to ensure seamless integration of automated tests into the development lifecycle. 5+ years of experience in Performance Testing

Job Description: We are seeking a skilled and experienced Front-end Developer to join our team. The ideal candidate will have a minimum of 3+ years of experience in developing web applications using VueJS 2/3 and TypeScript. A strong understanding of git version control is essential, along with a solid foundation in front-end development best practices. Candidate should have prior experience in leading a team and exceptional communication skills Key Responsibilities: Develop and maintain web applications using VueJS 2/3 and TypeScript. Collaborate with designers and backend developers to create seamless user interfaces. Implement responsive and user-friendly web pages. Maintain code quality through effective testing and debugging. Apply best practices in front-end development, with a strong emphasis on CSS. Utilize git for version control and collaborate within a team environment. Stay updated with the latest industry trends and technologies to ensure the continuous improvement of our products. Requirements: Minimum 6-8 years of professional experience in front-end development. Proficient in VueJS 2/3 and implementing TypeScript within Vue.js frameworks. Proficient in CSS and familiar with modern front-end technologies. Strong knowledge of git version control. Familiarity with front-end build tools and frameworks. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Preferred Qualifications: Familiarity with JIRA and Confluence is a plus. Experience with Python or C# is a plus. Knowledge of Kubernetes/Docker is a plus. Experience in migrating from vue2 to vue3 is a plus.

We are seeking a skilled Backend Software Developer to join our team. This role focuses on designing, developing, and maintaining robust server-side applications and infrastructure using a variety of technologies. Years of Experience : 5-8 years 1. Responsibilities: Design and implement scalable backend systems using Python and Java Develop and maintain RESTful APIs Work with SQL and NoSQL databases, including PostgreSQL, MySQL, and Cassandra Implement and manage message queuing systems using Kafka Containerize applications using Docker and orchestrate with Kubernetes Optimize application performance and ensure high availability 2. Technical Skills: Strong proficiency in Python and at least one Python web framework (e.g., Django, Flask) Programming Languages: Proficiency in Python Expertise in SQL and database management (PostgreSQL, MySQL) Knowledge of NoSQL databases, particularly Cassandra Familiarity with message brokers, especially Apache Kafka Proficiency in Linux operating system Experience with containerization using Docker Understanding of container orchestration with Kubernetes Version control with Git Software Development: Experience with software development methodologies and best practices. Data Structures and Algorithms: Strong understanding and practical application5 Object-Oriented Design (OOD): Ability to apply OOD principles for flexible and modular software. Database Management: Knowledge of SQL and experience with both relational and NoSQL databases. Version Control: Proficiency with Git and experience managing complex branching strategies Testing and Debugging: Expertise in software testing methodologies and debugging techniques. API Development: Experience in designing and implementing RESTful APIs DevOps Practices: Familiarity with CI/CD pipelines and cloud platforms (e.g., AWS, Azure) Experience with test-driven development and automated testing frameworks (e.g., Pytest) Experience with Spring Boot framework for Java applications and Java, JavaScript would be nice to have. 3. Soft Skills Problem-solving: Ability to analyze complex issues and develop innovative solutions Communication: Excellent verbal and written communication skills Teamwork: Ability to collaborate effectively in a team environment Attention to Detail: Meticulous approach to coding and documentation Time Management: Capacity to manage multiple projects and meet deadlines Adaptability: Willingness to learn new technologies and methodologies 4. Qualifications: Bachelors or master’s degree in computer science, Software Engineering, or a related field 5+ years of professional software development experience. Strong portfolio demonstrating proficiency in multiple programming languages and technologies Commitment to writing clean, maintainable, and efficient code

Job Summary: As a Model-Based Design & AUTOSAR Engineer , you will be responsible for interpreting system requirements and building robust Simulink/Stateflow models with traceability to AUTOSAR components. You will work closely with systems architects and software teams to generate ARXML, embedded C code, and testing harnesses compliant with automotive safety and performance standards. Key Responsibilities: Analyze high-level functional requirements (HLRs) and convert them into formal low-level model designs (LLRs) Design Simulink and Stateflow models for complex control logic (e.g., Excitation Control) Configure AUTOSAR SWCs with RTE inputs/outputs and Client-Server ports Map calibration parameters, constants, and tunable blocks to data dictionaries (SLDD) Generate ARXML and production-quality embedded code using Embedded Coder Ensure model compliance with modeling guidelines (e.g., MAAB) Create test harnesses for MIL/SIL testing and automate model verification Integrate generated artifacts into tools like Vector DaVinci Developer or EB Tresos Document model behavior, signal flow, and traceability matrices Required Skills & Experience: Area Must-Have Model- Based Design Simulink, Stateflow , Embedded Coder AUTOSAR - SWC design, RTE/BSW mapping, ARXML understanding Code Generation Production - quality code via Simulink Coder/Embedded Coder Requirement Mapping - HLR to LLR breakdown, requirement coverage Calibration Handling - SLDD, tunable parameters, calibration maps Testing - MIL/SIL simulation, Simulink Test, scripting Tools - MATLAB, Simulink, AUTOSAR authoring tools (DaVinci, Tresos) Programming (optional) - MATLAB scripting, basic C/C++, Python (automation) Preferred Qualifications: Experience in powertrain, battery control, or embedded control systems Knowledge of ISO 26262 or other functional safety standards Familiarity with version control (e.g., Git), JIRA, or DOORS for requirement tracking