The floor supervisor manages the technical team on the floor of the workshop. He will be responsible for workshop floor upkeep and training and management of the technical team. Primary Responsibilities ● Repair Process o Allocate job cards to various bays and monitor the work done on the bike o Communicate the time required to complete the task to the service consultant o Ensure the sourcing of all the parts, spares & consumables required to complete the work o Offer technical inputs to the technicians, wherever required o Monitor schedule adherence and take corrective actions in case of time overruns. Communicate any time any time and cost overruns to the service consultant o Manage the quality of work done on multiple bays, simultaneously o Live tracking of vehicles with respect to Promised Delivery Time o Along with the Service consultant, conduct a check on the vehicles in PDI area, to ensure that all jobs mentioned in the job card have been completed as per quality guidelines. o In case of any discrepancies, vehicle to be returned to the floor for rework job. Reschedule the service scheduling chart and communicate the same to the service consultant o Ensure Training norms 80:60:40 Nomination o Ensure that pre-test is done in case of any NVH, drivability and other road test concerns. o Ensure that the working area is clean and tidy. o Ensure that all machineries, equipment’s, special tools are kept on high order. o Ensure that the technicians are performing the work as per procedures, following the check sheets, workshop manuals using the appropriate tools and equipments. o Ø Ensure that the reloading and rescheduling happens in the case of diagnostic repairs and other delays or advance completion of repairs. The same must be communicated to the service advisor time to time. ● Other Responsibilities o Carry out complaint resolution as per the guidance of the CRM/ CRE o Act as per action plans drafted by the CRM to improve customer satisfaction o Assist the parts manager in inventory management o Lead, coach and mentor all the technicians, ensure training needs are adequately met with the works manager, GM service and the HR manager o Conduct regular service drills with the technicians ACCOUNTABILITY o Right first time – 98% o Right on time – 95% o Productivity – 90% o Efficiency – 100% Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred] ● Minimum experience: 2-4 years ● Profile: extensive technical experience especially for automobiles [2 wheelers], adherence to processes and norms ● Passions/ Interests: Passionate about Royal Enfield and motorcycling, owns/ rides one himself ● Competencies: o People Management o Technical Knowledge (Service) o Analytical Skills KPIs: ● Customer o Bottom 2% - In-moment Survey Rating Feedback – Service ● Enabler / Operational o Bay Productivity o % Same Day Delivery o % of vehicles inside workshop > 3 days o 80:60:40 Training o Kaizen - Process Improvement Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Overtime pay Work Location: In person Expected Start Date: 16/06/2025

The floor supervisor manages the technical team on the floor of the workshop. He will be responsible for workshop floor upkeep and training and management of the technical team. Primary Responsibilities ● Repair Process o Allocate job cards to various bays and monitor the work done on the bike o Communicate the time required to complete the task to the service consultant o Ensure the sourcing of all the parts, spares & consumables required to complete the work o Offer technical inputs to the technicians, wherever required o Monitor schedule adherence and take corrective actions in case of time overruns. Communicate any time any time and cost overruns to the service consultant o Manage the quality of work done on multiple bays, simultaneously o Live tracking of vehicles with respect to Promised Delivery Time o Along with the Service consultant, conduct a check on the vehicles in PDI area, to ensure that all jobs mentioned in the job card have been completed as per quality guidelines. o In case of any discrepancies, vehicle to be returned to the floor for rework job. Reschedule the service scheduling chart and communicate the same to the service consultant o Ensure Training norms 80:60:40 Nomination o Ensure that pre-test is done in case of any NVH, drivability and other road test concerns. o Ensure that the working area is clean and tidy. o Ensure that all machineries, equipment’s, special tools are kept on high order. o Ensure that the technicians are performing the work as per procedures, following the check sheets, workshop manuals using the appropriate tools and equipments. o Ø Ensure that the reloading and rescheduling happens in the case of diagnostic repairs and other delays or advance completion of repairs. The same must be communicated to the service advisor time to time. ● Other Responsibilities o Carry out complaint resolution as per the guidance of the CRM/ CRE o Act as per action plans drafted by the CRM to improve customer satisfaction o Assist the parts manager in inventory management o Lead, coach and mentor all the technicians, ensure training needs are adequately met with the works manager, GM service and the HR manager o Conduct regular service drills with the technicians ACCOUNTABILITY o Right first time – 98% o Right on time – 95% o Productivity – 90% o Efficiency – 100% Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred] ● Minimum experience: 2-4 years ● Profile: extensive technical experience especially for automobiles [2 wheelers], adherence to processes and norms ● Passions/ Interests: Passionate about Royal Enfield and motorcycling, owns/ rides one himself ● Competencies: o People Management o Technical Knowledge (Service) o Analytical Skills KPIs: ● Customer o Bottom 2% - In-moment Survey Rating Feedback – Service ● Enabler / Operational o Bay Productivity o % Same Day Delivery o % of vehicles inside workshop > 3 days o 80:60:40 Training o Kaizen - Process Improvement Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Overtime pay Work Location: In person Expected Start Date: 16/06/2025

The Warranty Supervisor will check and approve the warranty of each faulty part brought by the floor team basis Royal Enfield guidelines. He will also be the technical in-charge of Process / SOP adherence. Primary Responsibilities ● Warranty Management o Receive faulty parts from the floor team for warranty approval o Check the warranty checklist to ascertain whether part is defective and covered under warranty o Approve/reject warranty claims. Raise the claim for approval with ASM Service. o Store the faulty parts for return to Royal Enfield ● Technical In-Charge o Ensure SOP / Process adherence for all technical processes o Liaison with the knowledge desk for all technical queries o Quality Analysis & ensuring action plans are made and completed to improve quality of service Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred] ● Minimum experience: 2-3 years ● Profile: extensive technical experience in automobiles [2 wheelers] ● Competencies: o Technical Knowledge - Service o Analytical skills KPIs: ● Enabler / Operational o FSC Credits - Raised vs Actual o Adherence to Warranty Claims Generation Job Type: Full-time Pay: ₹11,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Work Location: In person

The Warranty Supervisor will check and approve the warranty of each faulty part brought by the floor team basis Royal Enfield guidelines. He will also be the technical in-charge of Process / SOP adherence. Primary Responsibilities ● Warranty Management o Receive faulty parts from the floor team for warranty approval o Check the warranty checklist to ascertain whether part is defective and covered under warranty o Approve/reject warranty claims. Raise the claim for approval with ASM Service. o Store the faulty parts for return to Royal Enfield ● Technical In-Charge o Ensure SOP / Process adherence for all technical processes o Liaison with the knowledge desk for all technical queries o Quality Analysis & ensuring action plans are made and completed to improve quality of service Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred] ● Minimum experience: 2-3 years ● Profile: extensive technical experience in automobiles [2 wheelers] ● Competencies: o Technical Knowledge - Service o Analytical skills KPIs: ● Enabler / Operational o FSC Credits - Raised vs Actual o Adherence to Warranty Claims Generation Job Type: Full-time Pay: ₹11,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Work Location: In person

Primary Responsibilities ● Complaints Management o Collects customer feedback o Plans corrective action with CRM ● Complaints Management o One point of contact for customer complaints by receiving customer complaints o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score) o Ensure resolution of customer complaints within defined SLA o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction ● Lost Case Analysis o Call lost/drop out customers and understand reason for closure o Frame action plan with Service Manager, Workshop Manager and CRM o Update Customer email IDs from email bounce report Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail ● Minimum experience: 1 years preferably in Auto/customer relationship roles ● Profile: Strong focus on Customer Experience Management ● Passions/ Interests: NA ● Competencies: o Customer Relationship Management o Analytical Skills o Technical Knowledge - Service Job Type: Full-time Pay: ₹8,000.00 - ₹12,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Paid time off Schedule: Day shift Morning shift Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person

Primary Responsibilities ● Complaints Management o Collects customer feedback o Plans corrective action with CRM ● Complaints Management o One point of contact for customer complaints by receiving customer complaints o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score) o Ensure resolution of customer complaints within defined SLA o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction ● Lost Case Analysis o Call lost/drop out customers and understand reason for closure o Frame action plan with Service Manager, Workshop Manager and CRM o Update Customer email IDs from email bounce report Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail ● Minimum experience: 1 years preferably in Auto/customer relationship roles ● Profile: Strong focus on Customer Experience Management ● Passions/ Interests: NA ● Competencies: o Customer Relationship Management o Analytical Skills o Technical Knowledge - Service Job Type: Full-time Pay: ₹8,000.00 - ₹12,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Paid time off Schedule: Day shift Morning shift Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person