Quartrdesign.com

Job Type: Full time (Onsite) Experience 0 – 2 years (Freshers can also apply) Key Roles and Responsibilities: Design Execution Graphic Design: Assist in creating visual materials such as logos, marketing collateral, brochures, posters, social media graphics, and presentations. Typography and Layout: Learn to use typography, layout, and color theory effectively to enhance visual appeal and readability. Image Editing: Assist in editing and retouching images for use in various design projects. Software Proficiency Design Tools: Develop proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), and possibly other tools like Sketch or Figma. Learning New Tools: Willingness to learn new tools and technologies as required for the job. Collaboration and Communication Team Collaboration: Work closely with senior designers, copywriters, marketers, and other team members to contribute to cohesive design solutions. Feedback Incorporation: Receive feedback on designs and implement changes as necessary to improve quality and meet project goals. Stakeholder Interaction: Occasionally interact with clients or internal stakeholders under supervision to understand design requirements and objectives. Creative Contribution Ideation and Concept Development: Participate in brainstorming sessions and contribute ideas for visual concepts and designs. Problem-Solving: Assist in solving design challenges creatively while adhering to brand guidelines and project constraints. Learning and Development Skill Enhancement: Continuously improve design skills through self-learning, training programs, and mentorship from senior team members. Industry Trends: Stay updated with current design trends, techniques, and best practices to apply them in design work. Skills and Qualifications: Basic Design Knowledge: Understanding of design principles such as composition, color theory, typography, and layout. Software Skills: Basic proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign). Creativity: Demonstrated creative ability with a passion for design and visual storytelling. Communication Skills: Good verbal and written communication skills to collaborate effectively within the team. Attention to Detail: Strong attention to detail in executing design tasks and implementing feedback. Time Management: Ability to manage time effectively and prioritize tasks to meet deadlines. Show more Show less

Job type: Full Time (Onsite) Experience: 3 - 5 years Role Overview: The Customer Support Lead will be responsible for managing the customer support team, ensuring smooth operations, driving revenue from cart abandonments, reducing COD cancellations, and optimizing the overall customer experience. They will oversee call center performance, chat engagements, escalations, and data reporting, ensuring all key performance indicators (KPIs) are met. Key Responsibilities: Oversee abandoned cart follow-ups and improve purchase conversion rates. Monitor and approve discount offers to boost cart recovery. Ensure timely follow-ups and address confirmation for COD orders. Supervise team communication on WhatsApp, Instagram, Facebook, etc. Improve chat-to-purchase conversions and maintain fast response times. Set targets, track performance, and conduct quality checks for the team. Analyze key metrics and customer feedback to share actionable insights. Handle customer complaints and work on reducing cancellations and returns. Support customer loyalty initiatives to increase repeat purchases. Qualifications: 3–5 years of experience in customer support, e-commerce operations, or sales. Strong communication and persuasion skills, both written and verbal. Experience in handling cart abandonment, COD orders, and digital customer interactions (WhatsApp, Instagram, Facebook, etc.). Comfortable using CRM tools and tracking performance metrics. Ability to lead a team, set targets, and conduct quality checks. Problem-solver with a customer-first mindset and attention to detail. Show more Show less

Job Type: Full Time (Onsite) Experience: Fresher Languages know: Tamil, English & Hindi (Speak) Responsibilities: Follow up with customers who left items in their cart through WhatsApp, calls, SMS, and email. Help customers with doubts about pricing, products, or payment to complete their purchase. Share special offers or suggest similar products to recover lost sales. Reconnect with customers who haven't shopped in a while using messages or exclusive deals. Respond to customer questions and complaints on social media and chat platforms. Handle chatbot conversations and step in when needed for complex queries. Support customers with tracking, cancellations, refunds, and exchanges. Keep records of all customer interactions and feedback. Work with other teams to improve customer experience and service quality. Share regular reports on customer follow-ups, feedback, and chatbot performance. Qualifications Freshers are welcome to apply. Must be fluent in Hindi and English – both speaking and writing. Good communication skills and a friendly attitude with customers. Comfortable using WhatsApp, email, and social media platforms. Basic computer knowledge and ability to learn new tools quickly. Problem-solving mindset and ability to handle customer concerns patiently. Willingness to work with different teams like marketing, sales, and tech. Interest in customer service, sales, or e-commerce is a plus. Should be proactive, organized, and eager to learn.

You will be working as a Copywriting Intern supporting the content and marketing teams by crafting engaging and persuasive copy for various marketing materials. This role will provide you with valuable hands-on experience in writing and editing copy for digital campaigns, advertisements, social media, blogs, and more. You will have the opportunity to develop a strong foundation in copywriting, creativity, and marketing strategies. Your responsibilities will include assisting in writing copy for social media posts, advertisements, newsletters, and website content. You will also be responsible for editing and proofreading content to ensure clarity, grammar, and style consistency. Conducting research to create accurate and compelling content that resonates with the target audience will be an essential part of your role. Additionally, you will work closely with senior copywriters to understand tone, messaging, and brand voice, as well as help in brainstorming and generating ideas for content and campaigns. Staying updated on trends in digital marketing and copywriting to incorporate fresh ideas into the content will also be part of your responsibilities. To qualify for this role, you should be currently enrolled in a Bachelor's degree program in English, Journalism, Marketing, Communications, or a related field. Strong writing and editing skills with a keen eye for detail are essential. A creative mindset and the ability to think outside the box are highly valued. Familiarity with social media platforms and content management systems is a plus. You should have the ability to work independently, meet deadlines, possess strong communication skills, and demonstrate a willingness to learn and adapt.,