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Quality analyst-Domestic

Quality analyst-Domestic

Teleperformance (TP)

1 - 2 years

3 - 4 Lacs

Mumbai

Posted:2 days ago| Platform:

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Skills Required

Outbound Quality standards Quality Analyst Customer experience management Management Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

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Quality analyst-Domestic