PROSPIRA INDIA AUTOMOTIVE PRODUCTS PRIVATE LIMITED

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Key Responsibilities : After Sales Service (OE+Rep), Product Development & OEM Approvals: Enhance safety in field activity. Zero injury in the field Enhance customer satisfaction as per Organization vision & Mission. Manage customer issues and ensure effective and long-term problem resolution; analyze and handle complex problems and resolve escalated customer service situations. Need to manage PAN India after sales service team supported by Tech managers & need to provide training, motivation & provide solution for critical complaints. Dealer & Customer satisfaction by providing right product to right customer logic. Training program & planning for Dealers & big fleets Campaign for Dealers & Big fleets to build Brand & establish Product performance. Raise early warning information, in case any product issue in the market & work & coordinate until product improved. Critical Claim handling & Coordination Market QA / EWI, Survey Campaign & training to improve product performance & maintain good relations with OEMs. On-time completion of tyre development test OEM approvals New product development to sustain Commercial business . New product approval in OEM & after service to sustain OEM business. market intelligence. Competitive bench marking Prepare & conduct Survey to understand market Product performance Develop and maintain the relationship with OEM to develop various products through a collaborative approach. Existing product (Post OE Approval) performance monitoring. Field test for new OE approach & new tyre development New Tyre Technology validation Monthly submission for tyre development test & achieve target completion timing. Technical data submission (DVP) for approval to OE without delay (100% vs plan) Respond to the critical quality issue immediately. Ensure Zero ppm level for all OE supply. Provide periodical reporting to OE (Quarterly) No escalation for pending issues in OEM/Rep. Respond to OE/OE dealer complaint without delay (within 24 hours) Performance monitoring Testimonials from OE fleets, +VOV generation Tool box input OE/OE Dealer support activity (eg. Training, campaign)

Hi, We are looking for Sales Development Specialist role for Pune location. Key Areas Job Purpose To optimize business operational efficiency and support sales team in business expansion. Analyze data like competitor information, channel sales and demand movement, provide data driven insights to management. Track and evaluate sales performance against set targets and KPI to identify areas of improvement. Key Responsibilities in detail – Budgeting & Planning. - Yearly/ Monthly sales & Expense budgeting – OB & MBP - Monthly Sales plan finalization - Monitoring on inventory situation based on sales plan Analytics - PDCA : Business performance on regular intervals - Management Reporting using advance digital tools - Monitoring on inventory situation based on sales plan - Internal audit execution and implementation for improvement activities Trade Management :- - Managing /controlling scheme expenses within approved budget% - Incentive Disbursement as per policy with minimum lead time - Control and monitoring of new retail initiatives Dealer Engagement - Dealer Conference - Dealer Incentive Trips