We are seeking a proactive and customer-focused Customer Service Representative (CSR) to join our growing trucking and logistics company. The ideal candidate will act as a vital link between customers, dispatch, and drivers—ensuring high-quality service delivery, effective communication, and operational efficiency. Responsibilities Serve as the first point of contact for customer inquiries via phone, email, or internal systems. Handle booking requests, load confirmations, and status updates for shipments. Coordinate with dispatchers and drivers to ensure timely pickup and delivery of freight. Monitor and track shipments using internal software and provide real-time updates to clients. Resolve customer complaints and issues promptly and professionally. Maintain accurate and up-to-date records in the transportation management system (TMS). Communicate service failures, delays, or other issues proactively to customers and internal teams. Assist in preparing shipping documents, customs paperwork, and compliance reports when required. Work collaboratively with operations, billing, and safety teams to ensure seamless customer service. Qualifications Previous experience in a customer service role, preferably in trucking, logistics, or transportation. Strong understanding of freight operations, dispatch procedures, or related logistics functions. Excellent verbal and written communication skills. Proficient with MS Office and TMS or logistics software (e.g., TruckMate, Loadlink, etc.). Ability to handle a fast-paced environment with changing priorities. Strong problem-solving skills and attention to detail. Show more Show less

Job Roles & Responsibilities Coordinate and dispatch drayage shipments to and from ports, rail yards, and customer locations. Schedule drivers efficiently to maximize productivity and ensure timely pickups/deliveries. Communicate with drivers regularly to provide load information, routing updates, and resolve issues. Monitor shipment status using dispatch software, GPS tracking, and port/terminal systems. Ensure compliance with Canadian transportation regulations and company safety policies. Liaise with port authorities, terminal operators, customs brokers, and customers for smooth cargo movement. Maintain accurate records of driver hours, container movements, and delivery documents. Resolve operational problems such as delays, equipment issues, or driver availability conflicts. Provide daily status updates and reports to operations managers or customers as required. Coordinate container returns, chassis availability, and equipment utilization. Prioritize urgent shipments and handle last-minute dispatch changes efficiently. Maintain effective communication and relationships with clients and internal departments. Ensure documentation such as bills of lading, PODs, and container releases are properly managed. Qualifications Previous experience in a Drayage Dispatch role, preferably in trucking, logistics, or transportation. Strong understanding of freight operations, dispatch procedures, or related logistics functions. Excellent verbal and written communication skills. Proficient with MS Office and TMS or logistics software (e.g., TruckMate, Loadlink, etc.). Ability to handle a fast-paced environment with changing priorities. Strong problem-solving skills and attention to detail. Show more Show less