An E-commerce Executive (Operations) is responsible for overseeing the day-to-day operations of an e-commerce platform. Like Amazon, Flipkart & Meesho. Their role includes managing product listings, ensuring smooth order fulfillment, handling customer queries, optimizing inventory, and maintaining a seamless user experience on the website or app. They play a crucial part in supporting the business's e-commerce strategy and achieving operational efficiency. Job Description for E-commerce Executive (Operations): Key Responsibilities: Product Listing & Management: Upload, manage, and update product information (descriptions, prices, images) on the e-commerce platform. Ensure all product data is accurate and up-to-date. Order Fulfillment: Oversee order processing from order confirmation to shipment. Coordinate with the warehouse team to ensure timely packing and dispatching of orders. Monitor and manage stock levels to avoid backorders and stock outs. Inventory Management: Track inventory levels and update stock information on the platform regularly. Collaborate with suppliers to ensure stock replenishment. Implement inventory control processes to prevent discrepancies. Customer Service & Support: Handle customer inquiries, returns, exchanges, and complaints via phone, email, or chat. Maintain a high level of customer satisfaction by resolving issues promptly and professionally. Order Tracking & Reporting: Provide updates on order status to customers. Monitor order trends and create reports on sales, returns, and customer feedback. Analyze data to identify operational improvements. Website Maintenance: Collaborate with the technical team to ensure the website is running smoothly. Conduct regular checks for broken links, product availability, and page performance. Optimize the user experience (UX) and improve website navigation. Marketing Support: Assist in planning and executing promotional activities, discounts, and product launches. Coordinate with marketing teams to ensure timely promotions are reflected on the website. Process Improvement: Analyze operational workflows and propose changes to improve efficiency. Ensure that best practices in e-commerce operations are followed. Vendor & Supplier Coordination: Maintain relationships with suppliers, logistics partners, and other third-party service providers. Monitor the performance of suppliers and resolve any issues related to deliveries. Qualifications: Bachelor’s degree in Business, Marketing, or related field. Proven experience in e-commerce operations, order management, or a related role. Strong understanding of e-commerce platforms (Shopify, Amazon, Flipkart, Commerce, etc.). Familiarity with inventory management software and tools. Strong analytical, problem-solving, and organizational skills. Excellent communication skills, both verbal and written. Ability to work under pressure and meet deadlines. Skills: Knowledge of e-commerce systems and technologies. Proficiency in MS Excel or other spreadsheet tools for reporting and analysis. Attention to detail and accuracy. Customer-focused with strong problem-solving skills. Additional Information: Willingness to work in a fast-paced environment. Flexibility in adapting to shifting priorities and tasks.
