Role: Internal Ombudsman (IO) Department: Compliance / Grievance Redressal Reporting to: Managing Director / Board of Directors Location: B-121 Udhyog Marg Sec 5 Noida, 201301 Organization: Paytm Payments Bank Limited Job Purpose: The Internal Ombudsman (IO) will function as an independent authority within Paytm Payments Bank to review customer complaints that are partially or wholly rejected by the Bank. The IO will ensure fair and impartial resolution of grievances in accordance with the guidelines laid down by the Reserve Bank of India (RBI) and act as a final internal authority before a complaint is escalated to the RBI’s Banking Ombudsman or other external forums. Key Responsibilities *: Review all complaints that are partially or fully rejected by the Bank’s grievance redressal mechanism before the final response is issued to the complainant Examine whether the bank’s decision on complaints is fair, based on facts, and complies with RBI guidelines and the bank’s internal policies Ensure that all complaints rejected by the bank are routed through the IO before final closure Provide independent analysis and feedback to senior management and the Board on customer grievance trends, root causes, and areas of improvement Submit quarterly reports to the Board/Customer Service Committee on the volume and nature of cases handled Coordinate with internal teams to ensure timely resolution and implementation of any systemic improvements suggested Maintain confidentiality and independence in the functioning of the office Ensure compliance with the RBI’s Internal Ombudsman Scheme, including submission of reports and audit responses Eligibility Criteria: Age: Not more than 65 years as on the date of appointment Experience: Minimum 7 years of working experience in areas such as banking, financial services, regulation, consumer protection, or public administration Background: Should be a retired or serving officer, not below the rank of General Manager (GM) or equivalent, from a bank or financial institution or regulatory body or NBSP / NBFC/CIC Independence: Shall previously not have been employed, nor presently be employed, by Paytm Payments Bank or related parties and must not have any conflict of interest Tenure: Tenure: Fixed term of 3 to 5 years (not extendable or renewable). Key Competencies: Deep understanding of regulatory frameworks (especially RBI grievance redressal norms). Analytical skills to assess complaints fairly and independently. Strong communication and interpersonal skills. Integrity, impartiality, and objectivity in decision-making. Ability to work independently and interface with top management and regulatory bodies. Key Responsibilities* -Please refer the RBI Guidelines - Reserve Bank of India - Master Directions for detailed roles and responsibilities. Show more Show less

Role : Internal Ombudsman (IO) Department : Compliance / Grievance Redressal Reporting to : Managing Director / Board of Directors Location : B-121 Udhyog Marg Sec 5 Noida, 201301 Organization : Paytm Payments Bank Limited Job Purpose: The Internal Ombudsman (IO) will function as an independent authority within Paytm Payments Bank to review customer complaints that are partially or wholly rejected by the Bank. The IO will ensure fair and impartial resolution of grievances in accordance with the guidelines laid down by the Reserve Bank of India (RBI) and act as a final internal authority before a complaint is escalated to the RBIs Banking Ombudsman or other external forums. Key Responsibilities*: 1. Review all complaints that are partially or fully rejected by the Bank’s grievance redressal mechanism before the final response is issued to the complainant. 2. Examine whether the bank’s decision on complaints is fair, based on facts, and complies with RBI guidelines and the bank’s internal policies. 3. Ensure that all complaints rejected by the bank are routed through the IO before final closure. 4. Provide independent analysis and feedback to senior management and the Board on customer grievance trends, root causes, and areas of improvement. 5. Submit quarterly reports to the Board/Customer Service Committee on the volume and nature of cases handled. 6. Coordinate with internal teams to ensure timely resolution and implementation of any systemic improvements suggested. 7. Maintain confidentiality and independence in the functioning of the office. 8. Ensure compliance with the RBI’s Internal Ombudsman Scheme, including submission of reports and audit responses. Eligibility Criteria: Age : Not more than 65 years as on the date of appointment. Experience : Minimum 7 years of working experience in areas such as banking, financial services, regulation, consumer protection, or public administration. Background : Should be a retired or serving officer, not below the rank of General Manager (GM) or equivalent, from a bank or financial institution or regulatory body or NBSP / NBFC/CIC. Independence : Shall previously not have been employed, nor presently be employed, by Paytm Payments Bank or related parties and must not have any conflict of interest. Tenure: Tenure : Fixed term of 3 to 5 years (not extendable or renewable). Key Competencies: Deep understanding of regulatory frameworks (especially RBI grievance redressal norms). Analytical skills to assess complaints fairly and independently. Strong communication and interpersonal skills. Integrity, impartiality, and objectivity in decision-making. Ability to work independently and interface with top management and regulatory bodies. Key Responsibilities* -Please refer the RBI Guidelines - Reserve Bank of India - Master Directions for detailed roles and responsibilities.

About The Role Procurement Specialist with 1-4 years’ experience is responsible for procurement of goods and services needed for IT, HR, Admin, Travel, Merchandising, and other functions to keep the organization running smoothly. This role involves working with suppliers, negotiating contracts, and making sure the right products and services are available on time to support daily operations. Key Responsibilities Vendor Selection - Find and choose suppliers for hardware, software, and services based on price, quality, and reliability. Vendor Relationships - Build and maintain strong relationships with suppliers to get the best prices and service. Contract Negotiation - Negotiate contracts, licenses, and service agreements with suppliers to get the best deal. Collaboration - Work closely with other departments to understand their needs and develop procurement strategies that align with company goals. Purchase Orders - Create purchase orders and manage procurement requests while staying within budget and following company policies. Order Management - Track orders to ensure they are delivered on time and resolve any delays or issues with vendors. New Vendor Sourcing - Identify and assess potential new vendors through the sourcing process (e.g., RFP/RFQ) and ensure compliance with procurement rules. Management Responsibilities Vendor Strategy - Manage relationships and negotiate with key suppliers at a senior level to ensure competitive pricing and service. Market Trends - Stay updated on price and market changes, and adjust procurement strategies accordingly. Vendor Base Development - Build and maintain a supplier network that supports the company’s goals and drives cost savings. Supplier Evaluation - Develop a system to assess supplier performance and ensure they meet company standards. Relationship Management Stakeholder Relationships - Build strong connections with internal teams and external suppliers to ensure smooth operations. Collaboration - Work together with key stakeholders to ensure purchasing strategies are followed and goals are met. Self-Management Motivation - Lead by example, keeping the team motivated and focused. Adaptability - Stay positive, resilient, and open to change. Integrity - Be honest, transparent, and ethical in all decisions. Independence - Be able to work well under pressure and manage tasks without constant supervision. Key Skills And Experience Education - A bachelor’s degree in Business Administration, Operations, Supply management or a related field, plus about 2 years of relevant experience in IT & Non-IT procurement. Procurement Experience Procurement Process Familiarity – Excellent knowledge of purchasing processes like requisitions, purchase orders, and invoice management. Technology Skills - Proficient in using procurement tools and software for managing vendors and contracts. Problem Solving - Strong analytical skills, with a focus on cost control and adding value. Communication Skills - Strong written and verbal communication and negotiation skills. Attention to Detail - Ability to maintain accuracy and comply with policies and procedures. Teamwork - Able to work both independently and with a team in a fast-paced environment. Show more Show less

Chief Product Officer (CPO) – Paytm Payments Bank Ltd. Location : Noida Experience : 15+ Years Function : Product Strategy & Development Reporting to : Chief Operating Officer (COO) Industry : Digital Banking / Payments / FinTech About The Role Paytm Payments Bank Ltd. (PPBL) is looking for a seasoned and visionary Chief Product Officer (CPO) to lead the Bank’s product strategy and execution across all digital banking offerings. The CPO will be instrumental in driving product strategy, enhancing customer experience, innovation and ensuring regulatory compliance across key products like Wallet, CASA (Savings & Current Accounts), FASTag, IMPS, UPI, and other payment solutions. This is a senior leadership role requiring deep domain expertise, exceptional cross-functional leadership, and a strong understanding of the Indian regulatory and digital banking ecosystem. Key Responsibilities Product Leadership & Strategy Lead the overall product strategy and roadmap for all core banking and payment products including Wallet, CASA, UPI, FASTag, IMPS, and more Translate business vision into customer-centric, scalable, and regulatory-compliant digital solutions Own the full product lifecycle – from ideation and development to launch, scale-up, and optimization Customer Experience & Journey Ownership Drive best-in-class user journeys across mobile and web platforms Leverage customer insights, analytics, and feedback to improve product performance and satisfaction Continuously track and improve metrics such as NPS, adoption, engagement, and churn Regulatory & Compliance Alignment Ensure product offerings adhere to all applicable RBI, NPCI, UIDAI, and other guidelines Collaborate closely with Compliance, Risk, Legal, and Audit teams to ensure full regulatory alignment and audit readiness Proactively identify and mitigate product-related risks Cross-functional Collaboration & Team Management Work closely with Tech/Engineering, Operations, Business, Compliance, and Customer Service to ensure seamless execution Act as the primary product interface with senior leadership and external stakeholders Lead and mentor high-performing product team Performance Monitoring & Governance Define and track KPIs across product performance, customer metrics, and operational efficiency Present key product updates and risk reviews to internal governance forums and regulatory bodies as required Desired Candidate Profile Experience Minimum 15 years of overall experience, with at least 10 years in leadership roles in digital banking, payments, or fintech Demonstrated success in launching and scaling digital financial products, especially Wallets, CASA, UPI, FASTag, IMPS, and related services Strong understanding of regulatory frameworks, compliance, and risk in banking or payments Experience in managing large teams and complex cross-functional initiatives Skills & Competencies Deep product management expertise with a customer-first mindset Strong knowledge of digital payment systems, APIs, banking systems, and mobile platforms Ability to operate in a highly regulated and fast-paced environment Excellent stakeholder management and communication skills Strategic thinker with strong execution focus Education Bachelor’s degree in Engineering, Technology, or Business MBA or advanced degree is preferred from top ranked universities Why Join Us Opportunity to shape the future of digital banking and financial inclusion at scale Lead high-impact product innovation in one of India’s most trusted payments banks Work with passionate teams in a mission-driven and regulated fintech environment How To Apply Interested candidates may apply directly through this platform or email their updated profile to saurabh1.gupta@paytmbank.com Show more Show less

Job Summary: We are Looking for a Reconciliation Team Lead to ensure transaction accuracy and lead a high-performing team. Must be analytical, organized, and process-driven. Key Responsibilities: Perform and lead a team of reconciliation analysts, ensuring high performance and continuous development Oversee daily reconciliation of financial transactions across multiple banking platforms and systems Identify, investigate, and resolve complex reconciliation discrepancies and exceptions Ensure the accuracy, completeness, and integrity of financial data and reports Collaborate with internal departments (Finance, Operations, Tech/Product) and external stakeholders (banks, auditors) to resolve issues and streamline processes Develop and implement process improvements to enhance efficiency and reduce risk Prepare and present reconciliation metrics, dashboards, and audit reports to senior management Ensure compliance with internal controls, policies, and regulatory requirements Required Skills & Qualifications: Strong understanding of core reconciliation concepts and exception handling Proficient in Microsoft Excel (e.g., VLOOKUP, pivot tables, formulas, basic understating of cleaning data) Familiarity with SAP is a strong advantage Excellent analytical, problem-solving, and communication skills Ability to work independently and manage time effectively Shift & Experience Info: Flexibility to work on a rotational roster (24/7 shifts including nights and weekends) Prior experience in banking or financial services preferred Job Location – Noida Work Mode – Work from Office Show more Show less

Position: Third Party Risk Management (TPRM) Manager Location: Mumbai Reports to: CISO Key Responsibilities: Due Diligence & Risk Assessment: Perform thorough due diligence on third-party vendors, evaluating operational, security, compliance, and financial risks. Vendor Monitoring & Reporting: Continuously assess and monitor third-party risks, security postures, and contract compliance. Report risk status to senior management. Risk Mitigation & Incident Management: Implement risk mitigation strategies and lead incident management for third-party breaches or failures. Cross-Department Collaboration: Work with procurement, legal, IT, and other business units to ensure third-party contracts and security align with risk management strategies. Technical Skills & Tools: Risk Management Tools: Experience with RSA Archer, MetricStream, or LogicManager for risk assessments, vendor scoring, and compliance tracking. Security Monitoring: Proficiency in SIEM tools like Splunk, IBM QRadar, and ArcSight for detecting, analyzing, and managing third-party security events. Vulnerability Management: Hands-on experience with Tenable.io, Qualys, or Rapid7 Nexpose for vulnerability scanning and management. Third-Party Management Platforms: Familiarity with OneTrust, ProcessUnity, or Prevalent for ongoing third-party risk assessments and monitoring. Incident Response: Experience using tools like ServiceNow or PagerDuty for handling third-party security incidents and coordinating remediation actions. IAM Tools: Working knowledge of Okta, CyberArk for ensuring secure vendor access to bank systems. Qualifications: Education: Bachelor's degree ISO/IEC 27001 Lead Implementer PCI DSS Certified Information Systems Auditor (CISA) Strong analytical skills with the ability to assess and mitigate complex third-party risks. Excellent communication and stakeholder management skills. Ability to navigate regulatory environments and ensure compliance with third-party risk policies. Ability to drive strategic risk management initiatives while handling day-to-day operational challenges. Interested candidates can share CV at jeshant.katoch@paytmbank.com

Role- Full Stack Developer Location- Noida Experience- 4+ Years Role Overview : We are looking for a skilled Full Stack Developer with a strong emphasis on frontend development to join our team in Noida. The ideal candidate will have deep expertise in building responsive, user-friendly interfaces and solid backend development experience. You will work closely with designers and backend engineers to deliver high-quality, scalable web applications. Key Responsibilities : Develop and maintain responsive web applications using modern frontend frameworks. Collaborate with UX/UI designers to implement visually appealing and user-centric interfaces. Integrate frontend components with backend services and APIs. Contribute to backend development using Django, Spring Boot, and Java. Optimize application performance and ensure cross-browser compatibility. Conduct code reviews and mentor junior developers. Stay updated with the latest frontend technologies and development practices. Required Skills : Frontend (Primary Focus): Angular or React (strong proficiency) JavaScript (ES6+), HTML5, CSS3, SCSS Responsive design, cross-browser compatibility State management (e.g., Redux, NgRx) Backend: Django, Spring Boot, Java RESTful API development and integration Database: MySQL, MongoDB Tools & Practices: Git, Agile methodologies, CI/CD pipelines

Role- Compliance Specialist Location: Mumbai / Noida Department: Compliance Experience Required: 6-8 years Role Overview We are seeking a seasoned compliance professional to join our Compliance Department at Paytm Payments Bank. The ideal candidate will have deep expertise in regulatory compliance specific to payment banks, including hands-on experience in compliance testing, advisory functions, and policy/SOP reviews. The role demands a strong understanding of key regulatory circulars and guidelines issued by the Reserve Bank of India (RBI). Key Responsibilities Regulatory Compliance & Advisory Interpret and implement RBI circulars including: - Master Direction on KYC (MD KYC) - Licensing Guidelines for Payment Banks - Master Direction on Prepaid Payment Instruments (MD PPI) - Compliance Function and Chief Compliance Officer (CCO) Circular Provide compliance advisory to business units on new products, processes, and controls. Review and update internal policies and SOPs to ensure alignment with regulatory expectations. Conduct periodic compliance testing and risk assessments across business units. Monitor Key Compliance Indicators (KCIs) and identify potential breaches or non-compliance. Support root cause analysis and remediation planning for compliance issues. Lead the dissemination of regulatory updates and circulars to relevant departments. Ensure timely implementation of regulatory changes and track compliance status. Prepare and present compliance reports to senior management, Board, and Audit Committees. Qualifications Postgraduate degree in Law/ Finance or Business Administration (MBA, CA preferred). Experience in banking compliance, preferably in a payment bank. Strong knowledge of RBI regulations and circulars applicable to payment banks. Excellent communication, analytical, and stakeholder management skills. Preferred Skills Experience with regulatory audits and inspections. Familiarity with digital banking products and services. Proficiency in drafting and reviewing policies and SOPs. Ability to work cross-functionally and manage multiple priorities.

Job Title: Team Lead – Accounts Payable Location: Noida, India Experience: 5+ years in Accounts Payable Job Summary: We are seeking an experienced Accounts Payable professional to lead our AP operations at Paytm Payments Bank. The ideal candidate will have over five years of experience in managing end-to-end accounts payable processes, preferably within the banking or fintech sectors. This role demands a proactive leader who can ensure compliance, drive process improvements, and manage vendor relationships effectively. Key Responsibilities: Oversee the complete accounts payable cycle, ensuring timely and accurate processing of invoices and payments Manage and mentor the AP team of 4-6 people, fostering a culture of continuous improvement and accountability Ensure compliance with internal policies, regulatory standards, and financial controls Handle vendor negotiations, dispute resolutions, and maintain strong supplier relationships Prepare and analyze AP reports or MIS reports, providing insights to senior management Support internal and external audits by providing necessary documentation and explanations Implement process improvements and leverage technology to automate the various flows Qualifications: Bachelor’s degree in Accounting, Finance, or a related field. Minimum of 5 years of experience in accounts payable, with at least 2 years in a supervisory role. Proven experience in the banking or financial services industry is essential. Proficiency in ERP systems (e.g., SAP) and advanced Excel skills. Strong understanding of accounting principles, tax regulations, and compliance requirements. Excellent analytical, communication, and leadership skills. Preferred Qualifications: Professional certifications such as CPA, CMA, or equivalent Experience with process automation and digital payment platforms Show more Show less

Role - Compliance Specialist Location: Mumbai / Noida Department: Compliance Experience Required: 6-8 years Role Overview We are seeking a seasoned compliance professional to join our Compliance Department at Paytm Payments Bank. The ideal candidate will have deep expertise in regulatory compliance specific to payment banks, including hands-on experience in compliance testing, advisory functions, and policy/SOP reviews. The role demands a strong understanding of key regulatory circulars and guidelines issued by the Reserve Bank of India (RBI). Key Responsibilities Regulatory Compliance & Advisory Interpret and implement RBI circulars including: Master Direction on KYC (MD KYC) Licensing Guidelines for Payment Banks Master Direction on Prepaid Payment Instruments (MD PPI) Compliance Function and Chief Compliance Officer (CCO) Circular Provide compliance advisory to business units on new products, processes, and controls Review and update internal policies and SOPs to ensure alignment with regulatory expectations Conduct periodic compliance testing and risk assessments across business units Monitor Key Compliance Indicators (KCIs) and identify potential breaches or non-compliance Support root cause analysis and remediation planning for compliance issues Lead the dissemination of regulatory updates and circulars to relevant departments Ensure timely implementation of regulatory changes and track compliance status Prepare and present compliance reports to senior management, Board, and Audit Committees Qualifications Postgraduate degree in Law/ Finance or Business Administration (MBA, CA preferred) Experience in banking compliance, preferably in a payment bank Strong knowledge of RBI regulations and circulars applicable to payment banks Excellent communication, analytical, and stakeholder management skills Preferred Skills Experience with regulatory audits and inspections Familiarity with digital banking products and services Proficiency in drafting and reviewing policies and SOPs Ability to work cross-functionally and manage multiple priorities

Role- Financial Controlling & Reporting Educational profile: CA Inter or ICWA, M.Com , B.Com (With at least 2 years Internship with CA firm) Experience: 4-8 Years for CA Inter/ICWA / M.Com , or 5+yrs for B.Com in any Industry of repute. Domain preference: Customer Service industries, preferable from Banking / NBFC / Telecommunication / Insurance, etc Job Description: Mandatory skills on below area: Knowledge of basic accounting standards. Hands on experience on routine accounting process and entries related to Sales, Purchases, Receipts, Payments, Income, Expense, banking, journals, etc. Knowledge of books closing, Provisions, Accruals, deferments, Prepaid, etc. Bank Reconciliations and MIS Working on large data with high level of accuracy. Knowledge TDS/TCS and GST is preferable Knowledge of Banking products would be an added advantage Software proficiency: Sound knowledge of MS Office, especially in Excel. Knowledge of SAP will be preferable Work experience of any banking software would be an added advantage Soft skills: Self-driven and positive approach Manage to handle work pressure Punctuality in deliverables. Team player Active listener