Patient Relationship Officer

1 years

2 Lacs

Posted:3 weeks ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Language Skills- Tamil, Telugu, Kannada, Malayalam, and Bengali

Workdays per week: 6 days (Sunday week off)

  • The Patient Relationship Officer will be responsible for making outbound calls to customers/Patients.
  • Need to check their well-being and the medicine requisition for the month.
  • Proper follow ups with the patient related to their health and doctor checkups.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.
  • Associate must reply to those queries in a set format.
  • Responsible for updating the conversation in CRM.
  • Responsible to take the feedback from the patients and share with the concerned person/deptt.
  • Taking follow-ups from management for the complaints and feedback closure.
  • Transfer the call to other departments if required etc.
  • Handle all the complaints of patients and pacify them.

Job Type: Full-time

Pay: ₹19,000.00 - ₹22,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Schedule:

  • Day shift

Supplemental Pay:

  • Yearly bonus

Experience:

  • voice calling: 1 year (Required)

Language:

  • English (Preferred)

Work Location: In person

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