Job Brief Managing reservations and booking requests from customers. Ensuring accurate and timely reservation processing. Providing excellent customer service by addressing inquiries and resolving issues related to reservations. Responsibilities Handling incoming reservation requests via phone, email, or online platforms. Confirming reservations and sending confirmation details to customers. Coordinating with other departments to ensure the availability of rooms or services. Managing cancellations and modifications to existing reservations. Maintaining accurate records of reservations and customer information. Requirements and Skills Bachelor’s degree in Hospitality Management or a related field (preferred). Proven experience in a similar role within the hospitality industry. Excellent communication and customer service skills. Attention to detail and the ability to work in a fast-paced environment. Proficiency in reservation management software and tools. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Experience: total work: 1 year (Preferred) Work Location: In person

Core Work Activities: Assist the management in identifying new business and converting leads into bookings. Participate in sales calls, site inspections, and trade shows to generate leads. Respond to client inquiries, prepare proposals, and maintain booking details. Support the coordination of sales efforts with travel agents and corporate clients. Prepare marketing materials and assist in executing marketing strategies. Monitor sales performance and assist in meeting revenue targets. Promote brand awareness through social media, advertising, and public relations. Provide leadership and training to sales team members. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Always greet and welcome guests promptly in a warm and friendly manner. Always thank and give fond farewell to guests conveying anticipation for their next visit. Assist guests with table reservations. Assist guests while seating. Ensure guests are serviced within the specified time. Has a good knowledge of menu and presentation standards. Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette. Able to answer any questions regarding the menu and assist with menu selections. Able to anticipate any unexpected guest need and react promptly and tactfully. Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm. Serve food courses and beverages to guests. Set tables according to the type of event and service standards. Record transactions/orders in Point of Sales systems at the time of order. Communicate with the kitchen regarding any menu questions, the length of wait, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Check with guests to ensure satisfaction with each food course and beverage. Responsible for clearing, collecting, and returning food and beverage items to the proper area. Maintain cleanliness of work areas, china, glass, etc. throughout the shift. Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly. Present accurate final bill to guests and process payment. Perform shift closing on the Point of sales terminal and tally cash and credit card settlements. Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas. Ensures that hotel brand standards and SOPs are consistently implemented. Work with fellow staff and managers to ensure that the restaurant achieves its full potential. Completes the daily responsibilities that are set for each shift. Complete closing duties, including restocking items, turning off lights, etc. Conducts monthly inventory checks on all operating equipment and supplies. Take an active role in coaching and developing junior staff. Any other duties related to food and beverage service assigned by the manager. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Schedule: Day shift Experience: total work: 3 years (Required) Work Location: In person

Job Brief Managing reservations and booking requests from customers. Ensuring accurate and timely reservation processing. Providing excellent customer service by addressing inquiries and resolving issues related to reservations. Responsibilities Handling incoming reservation requests via phone, email, or online platforms. Confirming reservations and sending confirmation details to customers. Coordinating with other departments to ensure the availability of rooms or services. Managing cancellations and modifications to existing reservations. Maintaining accurate records of reservations and customer information. Requirements and Skills Bachelor’s degree in Hospitality Management or a related field (preferred). Proven experience in a similar role within the hospitality industry. Excellent communication and customer service skills. Attention to detail and the ability to work in a fast-paced environment. Proficiency in reservation management software and tools. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Experience: total work: 2 years (Preferred) Work Location: In person

Job Brief Managing reservations and booking requests from customers. Ensuring accurate and timely reservation processing. Providing excellent customer service by addressing inquiries and resolving issues related to reservations. Responsibilities Handling incoming reservation requests via phone, email, or online platforms. Confirming reservations and sending confirmation details to customers. Coordinating with other departments to ensure the availability of rooms or services. Managing cancellations and modifications to existing reservations. Maintaining accurate records of reservations and customer information. Requirements and Skills Bachelor’s degree in Hospitality Management or a related field (preferred). Proven experience in a similar role within the hospitality industry. Excellent communication and customer service skills. Attention to detail and the ability to work in a fast-paced environment. Proficiency in reservation management software and tools. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Experience: total work: 2 years (Preferred) Work Location: In person

Always greet and welcome guests promptly in a warm and friendly manner. Always thank and give fond farewell to guests conveying anticipation for their next visit. Assist guests with table reservations. Assist guests while seating. Ensure guests are serviced within the specified time. Has a good knowledge of menu and presentation standards. Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette. Able to answer any questions regarding the menu and assist with menu selections. Able to anticipate any unexpected guest need and react promptly and tactfully. Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm. Serve food courses and beverages to guests. Set tables according to the type of event and service standards. Record transactions/orders in Point of Sales systems at the time of order. Communicate with the kitchen regarding any menu questions, the length of wait, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Check with guests to ensure satisfaction with each food course and beverage. Responsible for clearing, collecting, and returning food and beverage items to the proper area. Maintain cleanliness of work areas, china, glass, etc. throughout the shift. Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly. Present accurate final bill to guests and process payment. Perform shift closing on the Point of sales terminal and tally cash and credit card settlements. Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas. Ensures that hotel brand standards and SOPs are consistently implemented. Work with fellow staff and managers to ensure that the restaurant achieves its full potential. Completes the daily responsibilities that are set for each shift. Complete closing duties, including restocking items, turning off lights, etc. Conducts monthly inventory checks on all operating equipment and supplies. Take an active role in coaching and developing junior staff. Any other duties related to food and beverage service assigned by the manager. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Schedule: Day shift Experience: total work: 3 years (Required) Work Location: In person

Revenue Manager Job Description List: A Full List of Responsibilities, Required Experience & Qualifications A typical day in the life of a revenue manager can vary greatly based on factors such as the type of hotel or hotel chain, their position within the organizational hierarchy, and their level of experience. However, amidst this variability, certain core responsibilities and tasks remain integral to the role. Below, we have summarized the most essential responsibilities typically performed by revenue managers. Revenue Strategy & Analysis Processes Implement revenue management operations, procedures and best practices. Identify new revenue opportunities. Optimize and expand distribution partnerships. Challenge and influence hotel to improve service level and operational standards. Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations Daily pick-up analysis, strategy adjustments and reporting Perform competitive benchmark studies and follow market trends Create and maintain a rolling demand calendar Provide a weekly dynamic forecast of expected results, variances and budget comparisons Manage and oversee strategy for all 3rd party distribution Responsible for assessing, analysing and pricing group business strategies Analyze overall monthly hotel performance and provide a summary report with recommendations to improve long-term strategies Ensure all related systems are configured correctly, validated and working to full capacity Ensure web site booking process is maintained up-to-date and functional Regularly check the input and the quality of data (segmentation, denials tracking, etc…) points Conduct quarterly property performance reviews and develop strategic and tactical action Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts Evaluate the performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…) Reduce the cost of distribution by finding new less expensive means of delivering business Prepare an outline for and support the annual revenue budget process Comply with all federal, state and local regulatory guidelines and laws Inspire Hotel’s HODs to further embed a revenue management culture Reporting Consistency in providing daily, weekly and monthly reporting. Using precise and effective language to communicate the most important KPIs and actions. Consistent use of professional language and style of writing Communication Embed a revenue management culture. Build and maintain strong working relationships with levels of staff and stakeholders Ensure hotel personnel is fully competent in the use of all systems Work in liaison with hotel sales and reservations departments as a team Oversee and audit the standards and operations of the reservations department Advice and coach the client in other operational areas Experience & Qualifications Experience as a Hotel Revenue Management and/or other departments of the hotel is beneficial (e.g reservations and operations will give you helpful background knowledge). A strong command of both written and spoken English is required; additional languages an asset – as many reports and interactions include English terminology, as well as important stakeholder management and reporting will often be concluded in English. Bachelors or Masters Degree in Hotel Management, Tourism or Economic Studies Highly computer literate with a high-level command of Excel/PowerBI, or other data analysis and billing tools Knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets Personality Business Development DNA and commercial minded Strong sense of need for achievement of goals and success Sound ability and knowledge to develop standards of operations and strategic processes Good analytical and numeric skills for fast data crunching Ability to work under own initiative in a highly pressured environment Good listening skills and the ability to anticipate business needs Able to develop relationships with 3rd parties and the hotel teams Capacity to read situation, understand environments and respond accordingly Capable of prioritizing between revenue generating actions and time consuming tasks with low yield impact Ability to work across all levels and functions of Xotels client portfolio under own initiative in a highly pressured environment Well developed interpersonal, adaptive influencing and supervisory management skills Willingness to travel and ability to interact professionally with other cultures< Mentality of client service and taking responsibility beyond direct duties High level of motivation, determination and commitment Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹60,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person