Job description (Manager- Web Designing & Digital Marketing) Trouble shoot windows OS and other applications software issues via remote access, Coordinate with Admin Manager in system hardware arrangements in the office, asset tagging, their physical configuration, maintenance, etc., Maintain all company hardware like firewall, EPABX, etc., in good working condition, by coordinating with the Admin Manager, Maintain website domains, licenses like Microsoft Office 365, subscriptions, etc. up to date, Maintain companys websites up to date and error-free and without any downtime by coordinating with vendor, Implement new changes in the company’s website by coordinating with vendor, Generate leads effectively and economically through various social media channels, Manage the company’s social media pages and increase followers, Create content and design good images and content in the company’s social media pages on a periodic basis, Oversee and coordinate [remotely] promotional video shoots, Create excellent video content (shorts and normal) for the company’s YouTube channel and edit such videos to high standards and quality. Desired Candidate Profile: Excellent working knowledge in video editing, image editing, and document creation, Knowledge in Adobe photoshop, illustrator, video editing software, etc., Ability and willingness to learn new things fast, Ability to deliver in prescribes timelines.

Job description- Sales Manager Recruit (hire), train, and retain capable staff to meet the team target Create and implement result-oriented sales plans and strategies Groom team members to become tomorrows leaders Adhere to the companys policies and managements decisions Ensure daily, weekly and monthly goals(inputs and productivity KPI) as defined by the management Conduct periodic market research to ensure competitive pricing of companys products and service. Desired Candidate Profile: Excellent sales and people management skills Experience in keeping hierarchical segregation required for a manager Good mentoring and training skills Excellent problem-solving abilities A taste for learning and exploring new areas even if they are not related to sales/marketing Ability to learn new things fast Should be able to work under pressure

Job Summary: We are seeking a results-driven and dynamic Business Development Manager who can contribute individually. This is a remote (work-from-home) job and there is no team management responsibility for this position. The candidate will do Upselling to the companys existing customers, build strong customer relationships, and drive revenue growth. The ideal candidate will have a strong background in sales, excellent communication skills, and the ability to handle escalations. Key responsibilities: Meet the assigned Upselling sales target by educating and motivating customers, Ensure seamless availability during business hours, Address customer escalations in an effective and efficient manner, Maintain good customer relations and get referrals from customers, Promote the companys name and reputation in the market, Coordinate with designated senior officials and follow their instructions carefully and diligently, Solve problems and issues in the most creative and strategic ways, Maintain customer records accurately and UpToDate in the CRM and other places as instructed by the manager, Should be willing to work outside normal working hours of the company whenever required or instructed by manager. Desired Candidate Profile: Excellent English communication (both verbal and written) Excellent sales and negotiation skills Good customer handling and relationship management skills Excellent escalations handling skills Problem solving abilities Should be able to work under pressure Benefits: Competitive salary with performance-based incentives. Opportunities for career growth and development. Work-from-home option.

Job Description (Business Development Executive): Consult with leads, build prospects & generate sales. Execute appropriate follow-ups via calls, emails, etc. Meet the assigned weekly and monthly sale targets. Come up with new ideas, help mentor new joiners in the team, etc. Desired Candidate Profile: Excellent English communication skills (verbal & written) Consulting & Convincing skills, sales pitch, people handling skills Salary: Salary based on industry standards Monthly incentives for meeting assigned targets.

Job Summary: We are seeking a results-driven and dynamic Business Development Manager, who can achieve a target within a specific timeframe before team members are assigned. This hands-on experience in lead nurturing, prospecting, and sales closures with our immigration industry will help mentor your team effectively and without hassle.. This is a remote (work-from-home) job .The ideal candidate will have a strong background in sales, excellent communication, and conversion skills. Key responsibilities: Meet the assigned teams sales target. Recruit (hire), train, and retain capable staff to meet the team target Create and implement result-oriented sales plans and strategies Groom team members to become tomorrow’s leaders Adhere to the company’s policies and managements decisions Ensure daily, weekly and monthly goals(utilization and productivity KPI) as defined by the management Ensure seamless availability during business hours, Should be willing to work outside normal working hours of the company whenever required or instructed by manager. Desired Candidate Profile: Excellent English communication (both verbal and written) Excellent sales and people management skills Experience in keeping hierarchical segregation required for a manager Good mentoring and training skills Excellent problem-solving abilities Ability to learn new things fast Should be able to work under pressure Benefits: Competitive salary with performance-based incentives. Opportunities for career growth and development. Work-from-home option

Job Title : Escalations Manager Location : Hybrid Department : Customer Service Reports To : Director Job Summary: We are seeking a results-driven and dynamic Escalations Manager who can resolve customer complaints and escalations in the most effective manner. There is no team management responsibility in this role. This role demands expert problem-solving and strong communication. This is a Hybrid work model, and you must be able to commute to office when there is a requirement . Apart from handling escalations, you will also act in the capacity of a Relationship Manager and strive to generate business through referrals and Upselling. You should be flexible to work as a support staff member in other departments seeking assistance. Key responsibilities: Maintain good customer relations by building strong and transparent interpersonal connection with the customers, Receive, analyse, and prioritize escalated customer complaints or inquiries, Maintain clear, professional communication with customers throughout the escalation lifecycle, Document all escalations, actions taken, and outcomes in CRM, Analyse trends and root causes to proactively reduce escalation volume and improve processes, Negotiate resolutions and compensation within policy guidelines, ensuring customer satisfaction, Ensure seamless availability during business hours, Coordinate with designated senior officials and follow their instructions carefully and diligently, Solve problems and issues in the most creative and strategic ways, Maintain customer records accurately and UpToDate in the CRM and other places as instructed by the manager, Should be flexible enough to handle other works as assigned by the manager, Should be willing to work outside normal working hours of the company whenever required or instructed by manager. Desired Candidate Profile: Excellent and fast interpersonal relationship building ability Excellent relationship management skills Excellent escalations handling ability Good English communication (both verbal and written) Problem solving abilities Should be able to work under pressure Benefits: Competitive salary. Opportunities for career growth and development. Hybrid work option.

Job Title : Customer Service Associate Location : Remote Department : Customer Service Reports To : Director Job Summary: We are seeking energetic and friendly Customer Service Associates who can handle our customers by building remarkable interpersonal relationship and maintaining trust and friendliness. This is a remote (Work-From-Home) work model. In this role you will manage both incoming and outgoing calls, emails, etc., and maintain customer information and records in the CRM. You will also resolve customer complaints and escalations in the most friendly and effective manner. This role demands expert problem-solving and strong communication. Key responsibilities: Maintain good customer relations by building strong and transparent interpersonal connection with the customers, Respond to customer inquiries (phone, email, etc.) with remarkable accuracy and friendliness, Provide clear process updates and information, as required based on situations, Maintain excellent service standards and meet commitment given to customers on call, email, etc., Document all the required information, updates, progress, documents, etc., in CRM, Escalate complex or unresolved issues to the manager or senior, Maintain and build relationships with customers to enhance loyalty and retention, Assist with upselling or cross-selling, when appropriate, to support business goals, Ensure seamless availability during business hours, Coordinate with designated senior officials and follow their instructions carefully and diligently, Solve problems and issues in the most creative and strategic ways, Should be flexible enough to handle other works as assigned by the manager, Should be willing to work outside normal work hours whenever required. Desired Candidate Profile: Excellent and fast interpersonal relationship building ability Good English communication (both verbal and written) Excellent escalations handling ability Problem solving abilities Should be able to work under pressure Benefits: Competitive salary and performance-based incentives. Opportunities for career growth and development. Remote work option.