Operations Coordinator

Job Title: Operations Coordinator
Location: Khar West
Working Hours: 11am to 8 pm
Salary: Rs 10000 to 20000

Job Summary:

We are seeking an organized and proactive Operations Coordinator to streamline our internal processes, coordinate with cross-functional teams, manage client communication, and ensure smooth delivery and tracking of inventory and services. The ideal candidate will be detail-oriented and tech-savvy with excellent coordination and communication skills.

Key Responsibilities:

• Client & Order Coordination
• Send order forms daily to designated personnel (e.g., Roshni).
• Coordinate with clients for order confirmations.
• Track and cross-check servicing of clients from Delhi, Bangalore, and other locations.
• Ensure client pictures are taken with the order form.
• Assist technicians in taking feedback videos post every fitting.
• Inventory & Delivery
• Coordinate with inventory and technicians; maintain track of units issued.
• Update and cross-check stock issues and inventory levels.
• Discuss and prioritize urgent deliveries with inventory.
• Track delivery of units to Delhi & Bangalore branches.
• Update CRM with delivery status and no-show clients.
• CRM & Ticketing
• Update CRM in real-time based on client status.
• Track help ticket system and ensure resolution by concerned personnel.
• Maintain accurate records of all operational data.
• Internal Process Coordination
• Coordinate issuance of units the next day after confirmation.
• Cross-check pre-consultation forms of Fixed Models (FMs).
• Check and update American Info Data in coordination with team members.
• Follow-up and provide reminders for on-floor testimonials and podcasts.

Skills Required:

• Excellent organizational and multitasking abilities.
• Strong communication (verbal and written) skills.
• Proficiency in CRM tools and basic data entry.
• Ability to coordinate between multiple departments (Inventory, Technicians, Sales).
• Attention to detail and a problem-solving mindset.

Traits & Self-Image:

• Reliable and responsible.
• Process-driven and proactive.
• Positive attitude with a client-first approach.
• Self-motivated and team-oriented.

Motive for Role:

To ensure smooth backend functioning, timely deliveries, proper documentation, and efficient internal coordination that supports overall service excellence and client satisfaction.

Job Types: Full-time, Permanent

Pay: ₹11,707.38 - ₹46,160.64 per month

Benefits:

• Cell phone reimbursement

Work Location: In person