Posted:1 week ago|
Platform:
Work from Office
Full Time
Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Good in-depth troubleshooting skills of complex problems Develop and implement backup and restore policies Good monitoring and remediation skills Automation through scripting skills Collaborate with client Manage a small team of engineers Good documentation skills Server hardware maintenance and upgrades Skills to interpret logs and arrive at the RCA of the problem Experience with Linux servers in virtualized environments Implement security policies and ensure compliance Perform regular security audits and VA assessments/remediation Preferred automation skill using scripting Manage access controls and authentication mechanisms in collaboration with client Academic Qualifications Any Graduate
NTT DATA, Inc.
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