Omniskope, Inc

We are hiring a highly skilled Salesforce Project Manager with a proven track record in delivering complex, enterprise-grade Salesforce solutions—particularly in Field Service Lightning (FSL), Service Cloud, and large-scale integration environments. The ideal candidate is certified, hands-on, and capable of managing cross-functional teams while engaging with executive stakeholders to ensure successful outcomes. Key Responsibilities Lead the end-to-end delivery of Salesforce projects focused on FSL, Service Cloud, and multi-system integrations. Manage large-scale implementations with multiple business units, global users, and high-volume data flows. Define project scope, goals, and deliverables in collaboration with business stakeholders. Coordinate internal teams including Salesforce Architects, Developers, Admins, QA, and third-party vendors. Ensure alignment with Agile/Scrum methodology; conduct ceremonies including sprint planning, reviews, retrospectives, and stand-ups. Proactively identify risks and drive resolutions to ensure project success. Oversee UAT, training, release management, and post-go-live support. Create and maintain comprehensive project documentation including project plans, BRDs, user stories, RAID logs, and status reports. Ensure compliance with Salesforce best practices and security standards. Engage with senior leadership for project updates, resource planning, and strategic alignment. Required Skills & Experience 8+ years of IT experience, with at least 4 years managing Salesforce projects. Proven experience with: Field Service Lightning (FSL) implementations Service Cloud process automation and case management Integration projects with ERP, middleware (e.g., MuleSoft), and third-party platforms Large-scale Salesforce environments supporting multiple orgs or global user bases Deep understanding of Salesforce platform architecture, data modeling, security, and APIs. Strong grasp of Agile frameworks; experience with tools like Jira, Confluence, Azure DevOps. Exceptional stakeholder communication, leadership, and conflict resolution skills. Certifications (Highly Preferred) Salesforce Certified Administrator (Required) Salesforce Certified Service Cloud Consultant Salesforce Certified Field Service Consultant Salesforce Certified Platform App Builder PMP, PMI-ACP, or CSM (Scrum Master) ITIL or PRINCE2 Foundation (Nice to have) Show more Show less

We are seeking a highly skilled Salesforce Developer with extensive expertise in Field Service Lightning (FSL), Service Cloud, and enterprise-grade integrations to join our dynamic team. The ideal candidate will play a key role in designing, developing, and implementing scalable Salesforce solutions that streamline field and contact center operations, drive automation, and seamlessly integrate with critical enterprise systems in large-scale environments. Key Responsibilities Design and configure core FSL components: Service Territories, Work Types, Work Orders, Service Appointments, Skills, and Resources. Implement Scheduling Policies, Optimization Rules, and Dispatcher Console configurations to enhance field efficiency Build and customize FSL Mobile solutions with offline capabilities and tailored UI for field technicians Automate FSL workflows using Process Builder, Flow, Triggers, and Apex (e.g., work order routing, technician tracking, inventory updates) Ensure secure, role-based access with Profiles, Permission Sets, and data visibility best practices Create real-time performance dashboards and reports using SOQL, SOSL, and Lightning Reports Implement and enhance Service Cloud features including Case Management, Queues, Assignment Rules, Entitlements, and Knowledge Base Set up Omni-Channel routing and integrations with CTI, chatbots, and messaging platforms for real-time agent workflows Extend Service Console functionality through custom Lightning components to improve agent productivity and customer visibility Automate SLAs, escalations, and customer support flows with Apex and Flow Integrate Service Cloud with enterprise systems like CRMs, ERPs, CTI, and ticketing platforms Design and implement robust, scalable integrations using REST/SOAP APIs, Platform Events, External Services, and middleware (MuleSoft, Dell Boomi, Azure Integration Services, etc.) Develop and maintain complex, event-driven and real-time integration patterns for seamless data exchange with ERPs, inventory systems, IoT devices, and data lakes Collaborate with enterprise architects and integration teams to align Salesforce with microservices architectures, enterprise data hubs, and large-volume data flows Ensure secure integration practices including OAuth, named credentials, certificate-based auth, and encrypted payloads Optimize Apex code, batch jobs, and Lightning performance for high-volume environments Use Salesforce DX, Git, Jenkins, Copado, or other CI/CD pipelines for version control and automated deployments Work with cross-functional stakeholders to gather requirements, estimate effort, and deliver scalable solutions in Agile teams Required Skills & Qualifications 10+ years of Salesforce development experience including Apex, LWC, and Triggers 3+ years of hands-on experience in Field Service Lightning (FSL) and Service Cloud implementation Deep understanding of FSL Scheduling Optimization, Mobile App customization, and Work Order lifecycle Strong expertise in Service Cloud features such as Omni-Channel, Case Management, and Service Console Proven experience integrating Salesforce with ERP, CTI, CRM, and IoT systems using APIs and middleware Proficiency in SOQL, SOSL, Batch Apex, Queueable, and Asynchronous Apex Hands-on experience with Salesforce DX, Git, Jenkins, and CI/CD pipelines Solid understanding of Salesforce Security Model, Sharing Rules, Profiles, and Permission Sets Experience working in complex, large-scale enterprise environments with high data volumes Preferred Qualifications Salesforce Certified Field Service Consultant (Highly Preferred) Salesforce Certified Service Cloud Consultant Salesforce Certified Platform Developer I & II Experience with predictive maintenance, AI, Einstein Bots, or IoT integrations Familiarity with event-driven architecture and Kafka/RabbitMQ-based integrations Show more Show less

The Power BI Developer will be responsible for designing, developing, and maintaining business intelligence solutions using Microsoft Power BI, with a strong emphasis on manufacturing industry data. This role involves close collaboration with cross-functional teams to transform complex data into actionable insights that drive strategic decisions, especially in areas like production efficiency, supply chain management, and quality control. Key Responsibilities Develop and maintain Power BI data models customized to the manufacturing sector, focusing on data sets such as production metrics, inventory levels, and supply chain KPIs. Design and implement interactive dashboards and reports that visualize production performance, yield rates, equipment downtime, and overall manufacturing efficiency. Execute ETL processes to ensure data accuracy and integrity across key operational systems, such as MES, ERP, Salesforce, and CRM systems used in manufacturing. Integrate Salesforce data (such as customer orders, service requests, and sales performance) into Power BI dashboards to provide end-to-end visibility from order to delivery. Work on BI projects where Salesforce acted as a primary or secondary data source, ensuring proper mapping and transformation of Salesforce objects for manufacturing analytics. Work with stakeholders from engineering, production, supply chain, and finance teams to understand business requirements and translate them into effective BI solutions. Optimize Power BI dashboards to handle high-frequency data typical in manufacturing settings, using techniques like incremental data refresh and direct query optimization for real-time insights. Ensure compliance with data governance and security policies in line with industry standards for manufacturing. Train end-users, especially production and engineering teams, to interpret Power BI insights effectively for operational decisions. Document and maintain BI solution architecture, data lineage, and user guidelines, ensuring transparency and consistency in manufacturing metrics. Required Qualifications 9+ years of experience as a Power BI Developer, preferably within the manufacturing industry. Proficiency in Power BI with advanced DAX calculations, data modeling, and manufacturing-specific report development. Strong expertise in SQL, with experience in querying manufacturing data sources and integrating with ERP, MES, and supply chain management systems. Familiarity with advanced Power BI capabilities like composite models and incremental refresh, essential for managing high-volume, time-sensitive data in manufacturing. Hands-on experience with Power BI Service, including workspace management, app deployment, and secure report sharing within a manufacturing organization. Strong expertise in SQL, with experience in querying manufacturing data sources and integrating with ERP, MES, Salesforce, and supply chain management systems. Hands-on experience in consuming Salesforce data via APIs, OData feeds, or data connectors, and integrating it into Power BI solutions focused on operational metrics. Proven ability to optimize Power BI performance for complex data models and high-frequency manufacturing data. Knowledge of data governance, compliance, and cybersecurity practices relevant to the manufacturing sector. Strong analytical and problem-solving skills tailored to manufacturing challenges, such as yield improvement, downtime reduction, and inventory optimization. Excellent communication skills, with the ability to convey technical insights to both technical and non-technical stakeholders in manufacturing. Key Competencies Advanced expertise in the Microsoft BI stack with a strong understanding of the data dynamics and requirements of the manufacturing industry. Precision in data modeling, focusing on creating insights essential for operations, such as production tracking, predictive maintenance, and quality assurance. Ability to translate operational and production data into actionable insights, enabling data-driven decisions for process improvements. Strong collaboration skills, working closely with production, supply chain, and engineering teams to align BI solutions with business goals. Show more Show less

We are looking for a Lean Six Sigma Data Analyst / Process Compliance Analyst to support a global service-asset management process. Your primary responsibility will be to track, analyze, and improve process compliance using data. You’ll work closely with process owners and business teams to identify gaps, analyze trends, and drive process improvements using Lean Six Sigma principles. Key Responsibilities Understand and document the Service-Asset Management process and its requirements. Identify process control points to monitor compliance and performance. Use data from tools like Salesforce, Excel, Power BI, and SQL/Kusto to analyze compliance and spot issues. Create reports and dashboards to visualize trends, anomalies, and KPIs. Work with stakeholders to explain findings, suggest improvements, and support decision-making. Help define and track continuous improvement initiatives using Lean Six Sigma. Maintain clear documentation of all processes, controls, and analysis. Required Skills Lean Six Sigma knowledge – Green Belt preferred. Strong skills in data analysis and process control. Hands-on experience with Salesforce reports, Power BI dashboards, and Excel. Ability to query and analyze data using SQL or Kusto. Excellent English communication skills – both written and verbal. Experience in working with global teams and across time zones. Work Hours Must be able to work EU business hours (9 AM – 6 PM CET). Show more Show less

Salesforce Business Analyst (Service Cloud & FSL) We are seeking a Senior Salesforce Business Analyst to support our enterprise-wide Service Cloud and Field Service Lightning (FSL) transformation initiatives. This role focuses on gathering and analyzing business requirements, collaborating closely with stakeholders and technical teams, and ensuring Salesforce solutions align with operational needs and strategic goals. The ideal candidate will have strong knowledge of Salesforce Service Cloud and FSL , excellent analytical and communication skills, and experience working in complex, cross-functional environments. Key Responsibilities Lead business analysis activities across Salesforce Service Cloud and FSL projects, from initial discovery through to solution deployment. Collaborate with business stakeholders, dispatchers, field technicians, and product owners to understand field service and customer service operations and gather functional and non-functional requirements. Document detailed user stories, process flows, technician journeys, and business use cases that align with Salesforce best practices. Analyze current customer service and field service processes and identify opportunities for automation, scheduling optimization, and mobility improvements using Service Cloud and FSL capabilities. Work closely with Salesforce architects, developers, and QA teams to ensure accurate translation of business and field operational needs into technical solutions. Support configuration and validation of Service Cloud and FSL features, including but not limited to: Case Management, Work Orders, Service Appointments, Skills & Territories, Scheduling Policies, Gantt Views, Omni-Channel, Knowledge Base, Service Console, Macros, Flows, and related automation. Participate in UAT planning and execution, ensuring solutions meet both contact center and field service business requirements and deliver expected outcomes. Collaborate on training materials, user documentation, and support user adoption efforts for dispatchers, mobile technicians, and customer service reps. Help define and track key performance metrics (KPIs) such as first-time fix rate, technician utilization, appointment adherence, and customer satisfaction post-deployment. Qualifications Bachelor's degree in Business, Information Systems, or related discipline. Salesforce Administrator and/or Service Cloud and FSL Consultant certification preferred. Minimum 10 years of business analysis experience, including 8 years working with Salesforce in enterprise settings. In-depth knowledge of Salesforce Service Cloud and FSL functionality, including mobile workforce management, appointment booking, and dispatch optimization. Strong skills in process mapping, requirements documentation, and stakeholder engagement across customer service and field operations. Experience working in Agile or hybrid project environments, using tools like Jira, Azure DevOps, or Smartsheet. Proven ability to bridge the gap between business, technical teams, and field stakeholders, aligning solutions with strategic goals.