Responsibilities: * Manage front desk operations * Ensure guest satisfaction * Coordinate housekeeping services * Maintain high standards of hospitality * Greet guests with warmth

the the thatorganisationwalk-inservicecustomers'customers by responding to their requests promptly, efficiently,complaints/issuesa follow up Role & responsibilities: Maintain high standards of customer services at the Front Desk so that customers expectations are consistently exceeded. Any matter which may affect the interests of organization should be brought to the attention of the Management. Collect and communicate customer feedback obtained from walk in customers in a timely and efficient manner Record all customer complaints / issues received and resolved by the front desk Maintain and update the database with information on the nature of queries and status of resolution Coordinate and follow-up with other internal departments Provide quality service to the customer by responding to their requests promptly, efficiently and courteously. Responsible for daily administration (Security, Housekeeping maintenance, etc.) Prepare MIS and reports on daily basis Preferred candidate profile

Responsibilities: * Manage front desk operations * Ensure guest satisfaction * Coordinate housekeeping services * Maintain high standards of hospitality * Greet guests with warmth