Network Support Engineer- L3

Wireless troubleshooting Engineer

Location- Bengaluru

Its an exciting opportunity for a technical role in Our Clients dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Our Client, you’ll get to know the work lifestyle and culture of Our Client in no time.

What you’ll need

• 6+ years of hands-on experience in Network infrastructure like Routing, Switching and Wireless technologies.
• Hands-on experience on working with Network products including Nexus Switches, Cisco Routers, Cisco Switches, Cisco/Aruba Wireless Controller.
• Hands on experience in dynamic routing protocols including OSPF, EIGRP & BGP.
• Hands on experience in IPSec, HSRP, VRRP, Ether-channel, Stacking, VSS, RSTP.
• Able to perform IOS upgrade of activities remotely for cisco switches, routers, WLC.
• Hands on experience in managing Nexus switches 7K, 5K, 2k. Have experience on VPC, FEX.
• Hands on experience in troubleshooting Wireless related issues, WLC implementation, AP replacement, Wireless Our Client authentication, etc.
• Hands on experience on DNAC and ACI technologies.
• Hands on experience in WAN management, working with service provider coordination.
• Able to explain scenarios and have working knowledge and be able to troubleshoot the functions and operations of Routers, Switches, Wireless Controllers and IOS upgrade.
• Knowledge in ITIL framework which includes Incident, Change, Problem management.
• Able to monitor the health of network and traffic flow capture using monitoring tools.
• Good understanding and knowledge on DNS / DHCP / IPAM technologies.
• Industry standard certification like CCNA is desired. CCNP / CCIE is optional.

What you’ll do

• Remote management - Perform a range of technical work activities remotely to meet business and customer requirements.
• You will be working on industry leading technology and products including Cisco, HP, Aruba, etc.
• You will be troubleshooting complex network incidents across the regions.
• You will be implementing complex changes in network devices like Routers, Switches and Wireless controllers.
• Troubleshooting the incident events and logging history through tools including Spectrum, Solarwinds, DNAC, ACI.
• Working in Ticketing tools like Service-Now. Good understanding on ITIL frameworks.
• Provide quality of service to our customers for the ticket assigned to you.
• Communicate effectively to the customers on the ticket you are working to avoid escalations and improve customer satisfaction levels.
• You will be working with dynamic team, who supports our customers 24/7.
• Maintain SLA performance targets.
• Understand and adhere to compliance policies and procedures.
• Keep skills up to date with IT industry standards as appropriate to the role/contract.