About the role Are you passionate about creating exceptional customer experiences? Do you thrive on solving problems and guiding others? If so, we want you on our team! As a Customer Experience Executive, you'll be at the forefront of ensuring our customers enjoy a smooth and positive journey with our products and services. Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings. Needless to say, there's never a dull time at slice. Youll be promised all the perks of joining a fast-paced, hyper-growth startup that aims to disrupt the payments space. What You will do Deliver Top-Notch Support: Ensure every customer query is met with a quality response, following our SOPs to keep interactions smooth and efficient. Be a Customer Advocate: Tune in to what our customers really need and guide them through using specific features that make a difference. Dive into Problem-Solving: Love a challenge? Analyze and report product issues by exploring different scenarios or stepping into the customers shoes. Keep Our Knowledge Base Sharp: Regularly update our internal systems with insights from technical issues and valuable customer conversations. Collaborate and Innovate: Got a great idea from a customer? Share feature requests and clever workarounds with the team to keep our product evolving. Stay Ahead of the Curve: Excite our customers by informing them about the latest features and functionalities as soon as theyre available. Ensure Resolution: Don’t just solve problems—follow up with customers to make sure everything’s running smoothly on their end. Amplify the Customer Voice: Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement What you will need Bring Your Experience: If you're a fresher with outstanding communication skills, we’d love to hear from you too. Versatile Support: Ready to tackle it all? You'll be handling calls, chats, and emails, so flexibility is key. Customer-Centric Approach: We’re all about our customers—you should be too. Communication Pro: Strong communication and problem-solving skills are a must. We need someone who’s fluent in both English and Hindi. Juggle Like a Pro: You’ll need to multitask in our fast-paced environment, adapting quickly to whatever comes your way.

Job Summary: We are seeking a motivated and responsible Field Collection Executive to manage and execute the collection of outstanding dues from customers. The role involves visiting clients/customers at their premises to recover pending payments in a timely and professional manner, maintaining good customer relations, and ensuring compliance with company policies and legal guidelines. Key Responsibilities: Visit customers as per the collection schedule to collect overdue payments. Educate customers about payment terms, consequences of non-payment, and resolve basic disputes. Maintain daily records of collections and submit detailed reports to the reporting manager. Follow up via phone calls or in-person visits on defaulted accounts. Escalate issues or legal cases to the appropriate department when required. Ensure compliance with companys code of conduct and ethical standards. Key Skills & Competencies: Good communication and negotiation skills. Basic understanding of financial documents and processes. Ability to handle difficult conversations professionally. Familiarity with local geography and routes (for field visits). High level of integrity and reliability. Qualification & Experience: Minimum HSC/12th Pass (Graduate preferred). 13 years of experience in collections, recovery, or field operations. Two-wheeler with valid driving license (mandatory). Work Conditions: Extensive fieldwork and travel within assigned territory. Flexible to work odd hours and weekends, if necessary. Note: Kannada language is Mandatory