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12 Job openings at MKS Instruments
Employer Branding Specialist

Bengaluru

2 - 5 years

INR 4.0 - 7.0 Lacs P.A.

Work from Office

Full Time

A Day in Your Life at MKS: We are hiring a dynamic and creative Employer Branding Specialist to join our TA team in Bangalore. This new role is ideal for someone passionate about storytelling, creating engaging content and helping businesses reach their full potential in the talent attraction space. The successful candidate will collaborate with cross-functional teams to develop and execute employer branding strategies that attract top talent and reflect the organizations culture and values. You Will Make an Impact By: Develop and implement strategies to enhance the organizations employer brand in alignment with its mission, vision, and values. Conduct research on industry trends, employee perceptions, and competitor practices to ensure a competitive edge. Monitor sites like Glassdoor, LinkedIn and other platforms and join project teams to continuously improve the MKS reputation. Build and nurture industry and university partnerships and organize hiring events, open days and closely collaborate with our emerging careers team. Create compelling content such as photo, video, employee stories and multimedia campaigns representing our company s values and culture. Collaborate with the Marcomms team to distribute content effectively across all relevant channels and platforms. Develop hiring-related stories and promotional materials for recruitment drives. Apply for awards or recognitions that elevate the company s employer brand. Encourage employees to share their experiences on digital platforms. Design initiatives that enhance employee satisfaction and promote a positive workplace culture. Connect external pages to our internal ecosystem to drive click-through rates to track the success of campaigns, microsites and other hiring initiatives. Skills You Bring: Bachelor s degree in Marketing, Communications, Human Resources, or a related field (Master s degree preferred). 2-5 years of experience in employer branding, recruitment marketing or other relevant experience. Strong written and verbal communication skills with a creative mindset. Proficiency in social media platforms, digital marketing tools, SEO and data analytics-driven decision-making. An ambitious and driven personality who knows how to bridge cultures and does not shy away from collaborating across all levels and responsibilities. Experience in collaborating across departments (HR, Marketing) is highly desirable. #LI-AS2

Associate IT Field Services

Gurugram, Haryana

0 years

INR Not disclosed

Work from Office

Full Time

A Day in Your Life at MKS: We are seeking a dedicated IT Field Service Officer to join our team. The ideal candidate will be responsible for providing on-site technical support, maintenance, and troubleshooting for our clients. This role requires excellent problem-solving skills, a strong understanding of IT systems, and the ability to work independently. The IT Field Service Officer will report to the Manager of Field Service Operations (FSO) and will also handle purchase orders and some network-related tasks. You Will Make an Impact By: Provide on-site technical support and maintenance for IT systems and hardware. Troubleshoot and resolve technical issues related to software, hardware, and network systems. Install, configure, and upgrade IT equipment and software. Conduct regular maintenance checks and ensure all systems are functioning optimally. Collaborate with the IT team to develop and implement IT solutions. Document all service activities and maintain accurate records. Provide training and support to end-users on IT systems and applications. Ensure compliance with company policies and procedures. Handle purchase orders, including processing, tracking, and ensuring timely delivery of IT equipment and supplies. Assist with network setup, configuration, and troubleshooting as needed. Skills You Bring: Technical Proficiency: Strong understanding of IT systems, hardware, and software. Proficiency in troubleshooting and resolving technical issues. Knowledge of network setup, configuration, and maintenance. Problem-Solving: Excellent analytical and problem-solving skills to diagnose and fix issues efficiently. Ability to think critically and develop innovative solutions. Communication: Strong verbal and written communication skills to interact with clients and team members. Ability to explain technical concepts to non-technical users. Customer Service: Excellent customer service skills to provide support and build positive relationships with clients. Patience and empathy when dealing with user issues. Organizational Skills: Ability to manage multiple tasks and prioritize effectively. Strong documentation skills to maintain accurate records of service activities. Technical Certifications: Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are advantageous. Purchase Order Management: Experience with processing and tracking purchase orders. Knowledge of inventory management and procurement processes. Adaptability: Ability to adapt to new technologies and changing environments. Willingness to continuously learn and improve technical skills. Team Collaboration: Ability to work well within a team and collaborate with other IT professionals. Willingness to share knowledge and assist colleagues. Physical Stamina: Ability to lift and carry IT equipment as needed. Willingness to travel to client sites regularly. Preferred Skills: (Optional) ITIL certification Microsoft Intune Service Now Physical Demands and Working Conditions: Perform activities such as sitting, standing, or typing for extended periods of time Regularly requires good manual dexterity and coordination Occasionally moves/positions objects up to 10 pounds Ability to remain in a stationary position for 60% of the time Must be able to communicate information and ideas so others will understand Must be able to exchange accurate information Operates in a professional office environment Constantly operates a computer and other office productivity machinery Ability to observe documents and details at close range (within a few feet of the observer) Noise level in the work environment is usually average The candidate should be open to working outside regular hours if required, ensuring flexibility to meet project or operational needs. #LI-MK1 Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees. MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com . If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

Principal Business Systems Analyst, SAP Finance

Gurugram, Bengaluru

6 - 11 years

INR 15.0 - 20.0 Lacs P.A.

Work from Office

Full Time

As a Principal Business Systems Analyst at MKS, you will have deep knowledge of SAP Finance (FI) and Controlling (CO) modules, strong functional and technical understanding, and proven experience in end-to-end implementations, rollouts, and support projects. Basic understanding of SAP Project System (PS) is also required, as cross-functional collaboration with PS-related processes is expected in this role. This position is on-site and must be within drivable distance to our location in Gurgaon or Bangalore, India. You Will Make an Impact By: Lead the design, configuration, and implementation of SAP FICO solutions across global and regional projects. Execute configuration and support activities across SAP FI components, including: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Bank Configuration, Payment File Setup, Bank Communication Protocols (e.g., EBICS, SWIFT), Treasury, Tax, and Audit Processes. Execute SAP CO configuration and support in: Cost Center Accounting, Profit Center Accounting, Internal Orders, Product Cost Planning & Controlling, COPA Ensure proper integration and provide support for finance-related aspects of SAP Project System (PS), particularly in cost flow and settlement processes. Work closely with business stakeholders and Business Relationship Managers to gather requirements and align SAP solutions with business goals. Manage a large backlog of SAP FICO enhancements, ensuring timely delivery and high-quality outcomes. Support and integrate with third-party applications including Kofax, Coupa, HFM, tax engines, and middleware platforms. Oversee and contribute to SAP-related projects from initiation through closure, ensuring alignment with timelines and budgets. Collaborate with IT teams and business users for testing, documentation, and user training. Skills You Bring: Strong expertise in SAP FICO best practices and configuration. Basic understanding of SAP Project System (PS) with a focus on financial integration and cost settlement. Solid understanding of SAP cross-module integration (MM, SD, PP, PS etc). Experience preparing detailed functional specifications, test scripts, and training documentation. Proficient in data migration using LSMW, and comfortable analyzing SAP data using Microsoft Excel. Familiarity with ABAP concepts and the ability to work effectively with technical teams. Strong interpersonal and communication skills to work effectively with cross-functional teams. Project management experience is a plus. Physical Demands and Working Conditions: Perform activities such as sitting, standing, or typing for extended periods of time Regularly requires good manual dexterity and coordination Ability to remain in a stationary position for 90% of the time Must be able to communicate information and ideas so others will understand Must be able to exchange accurate information Operates in a professional office environment Constantly operates a computer and other office productivity machinery Ability to observe documents and details at close range (within a few feet of the observer) Noise level in the work environment is usually average In addition to the above responsibilities, the following are considered material job duties of the position: Ability to take and follow directions and instructions. Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner. Access to sensitive and confidential business systems and software, personally identifying information, the company s financial information, and/or the ability to maintain physical security and safety. Because this position involves the above material job duties, trustworthiness, reliability, and good judgment also are material job duties.

SAP ABAP / CPI Support Specialist

Gurugram

1 - 3 years

INR 1.0 - 4.0 Lacs P.A.

Work from Office

Full Time

We are looking for a talented SAP ABAP/CPI Support Specialist based in Manesar, Gurgaon who together with the Atotech Business Teams acting in the area of Developments will prepare and execute IT projects/change management with focus on ABAP/Fiori technical aspects. Moreover: Provide first-level and second-level support for SAP ABAP and CPI related issues. Troubleshoot and resolve SAP system problems in a timely manner Handle support calls and tickets, ensuring prompt and effective resolution. Perform root cause analysis for recurring issues and implement preventive measures Assist in maintaining and optimizing SAP ABAP programs and CPI integration flows Collaborate with cross-functional teams to address complex issues and implement solutions Document support processes, solutions, and best practices for knowledge sharing Monitor system performance and suggest improvements Participate in system upgrades and patches as needed What will you bring to the team, along with your curiosity is: Bachelor s degree in computer science, Information Technology, or a related field. 1-3 years of experience in SAP support, with a focus on ABAP development and CPI34. Strong knowledge of SAP ABAP programming and debugging techniques. Familiarity with SAP Cloud Platform Integration (CPI) concepts and tools. Understanding of SAP modules and their integration points. Experience in handling support tickets and resolving user issues Excellent problem-solving and analytical skills Strong communication skills, both written and verbal Ability to work effectively in a fast-paced environment Key Competencies Technical support and troubleshooting ABAP development and debugging Cloud integration concepts Customer service orientation Time management and prioritization Teamwork and collaboration

Senior System and Cloud Engineer

Gurugram

1 - 9 years

INR 5.0 - 9.0 Lacs P.A.

Work from Office

Full Time

We are seeking a skilled L2/L3 System Engineer with strong expertise in Cloud technologies and Terraform to join our team. The ideal candidate will have deep experience in Landing Zones, AWS (preferred), Windows, and an appreciation for Azure and Linux environments. This role is pivotal in ensuring the stability, scalability, and security of our cloud infrastructure, while supporting operational excellence. Key Responsibilities Design, implement, and maintain Cloud Landing Zones for secure and scalable infrastructure. Develop and manage Infrastructure as Code (IaC) using Terraform. Provide L2/L3 technical support for cloud environments, ensuring high availability and performance. Troubleshoot complex infrastructure issues across AWS, Windows, and Azure/Linux systems. Automate cloud deployments and configuration management processes. Collaborate with cross-functional teams to optimize cloud solutions based on best practices. Monitor system performance, security, and compliance requirements. Support migrations and enhancements of existing cloud environments. Required Qualifications Strong cloud knowledge, with a preference for AWS, though Azure and Linux expertise is also valued. Expertise in Terraform for infrastructure automation. Experience in Landing Zone architectures and best practices. Advanced troubleshooting skills across Windows-based systems and familiarity with Linux/Azure environments. Knowledge of networking, security, and cloud governance principles. Ability to work in a fast-paced, agile environment and collaborate effectively with technical and non-technical teams. Preferred Qualifications Master s or Bachelor s degree in Computer Science, Information Technology, or a related field. Certifications in AWS, Azure, Terraform, or relevant cloud technologies. If you re passionate about cloud technologies, automation, and delivering high-quality system solutions, we encourage you to apply! MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

Scientist-Material science

Gurugram, Manesar

0 - 2 years

INR 2.0 - 4.0 Lacs P.A.

Work from Office

Full Time

A Day in Your Life at MKS: As a Scientist at MKS-Atotech, you will be a part of materials science department under Chemical and Physical Characterization (CPC) for preferred innovation partner in R&D as well as external customer. In this role, you will report to one of the Team Manager (Materials Science). You Will Make an Impact By: You are responsible for independently conducting, analyzing, and reporting materials science investigations using advanced tools such as FE-SEM, XRF, and optical microscopy etc., while also handling assembly tasks such as soldering and bonding properties of printed circuit boards Partner with R&D teams in the development of new products and processes You will prepare and deliver quality reports, manage documentation to enhance customer satisfaction Ensure the operational availability of the laboratory equipment and troubleshooting of instruments Documentation of materials science processes and investigations according to ISO 9001/14001/45001/17025 Safety is our top priority lab activities are conducted in adherence to HSE requirements, including proper storage and handling of chemicals as per SOPs and MSDS guidelines, and the safe disposal of effluents Abide MKS Atotech compliance policy What will you bring to the team: PH. D in Material Science/ Chemical Engineering/ Physics/ Chemistry with relevant 0-2 years of experience Result-oriented and independent work combined with a strong hands-on attitude Strong sense of ownership Willingness to learn, a positive attitude toward teamwork, and a flexible approach to embracing change Good communication skills in English Good user knowledge of MS Office software and communication tools (e.g. MS Teams) Preferred Skills: (Optional) Candidates with hands-on research experience will be given preference Sound knowledge of QM systems (ISO norms) Prepared to travel domestically and internationally A positive and constructive fundamental attitude The ability to apply knowledge and skills to new research fields #LI-MK1

Business Systems Analyst

Gurugram, Bengaluru

3 - 8 years

INR 15.0 - 20.0 Lacs P.A.

Work from Office

Full Time

A Day in Your Life at MKS: As a Principal Business Systems Analyst at MKS, you will have deep knowledge of SAP Finance (FI) and Controlling (CO) modules, strong functional and technical understanding, and proven experience in end-to-end implementations, rollouts, and support projects. Basic understanding of SAP Project System (PS) is also required, as cross-functional collaboration with PS-related processes is expected in this role. This position is on-site and must be within drivable distance to our location in Gurgaon or Bangalore, India. You Will Make an Impact By: SAP Project System: Lead and own all SAP PS developments, configuration, and support activities across the organization. Design and deliver standard/custom developments in SAP PS for: Engineer to Order (ETO) Project to Order (PTO) Make to Order (MTO) sales order WIP Resource-related intercompany billing Configure and support: Non-valuated project stock Result Analysis (RA) with Percentage of Completion (POC) valuation Work Breakdown Structures (WBS) and Networks Network Activities and Milestone Billing Project budgeting and availability control Progress Analysis and Earned Value Management Project settlement to various receivers (CO-PA, assets, orders) Warranty tracking and claims management Capacity planning for project resources Timesheet (CATS) integration with projects Material procurement for projects (external/internal) Billing plans and revenue recognition Ensure strong integration of SAP PS with FI, CO, SD, MM, PP for seamless project execution. Act as the single point of accountability for SAP PS, collaborating with business and IT stakeholders. Lead system testing, cutover, user training, and hyper-care for PS-related initiatives. Troubleshoot SAP PS-related issues, ensuring minimum disruption to project and financial operations. SAP FI/CO: Provide functional support and guidance for SAP FI and CO modules including: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA) Cost Element Accounting (CEA), Center Accounting (CCA), Internal Orders (IO), Profit Center Accounting (EC-PCA) Lead or support custom developments and enhancements in FI/CO to align with project financial requirements. Ensure accurate integration of project data with financial postings, controlling reports, and management reporting. Collaborate with finance stakeholders to optimize project-related billing, cost settlement, and reporting. Resolve incidents, troubleshoot issues, and provide end-user support in FI and CO processes linked to projects. Skills You Bring: Strong expertise in SAP FICO best practices and configuration. Basic understanding of SAP Project System (PS) with a focus on financial integration and cost settlement. Solid understanding of SAP cross-module integration (MM, SD, PP, PS etc). Experience preparing detailed functional specifications, test scripts, and training documentation. Proficient in data migration using LSMW, and comfortable analyzing SAP data using Microsoft Excel. Familiarity with ABAP concepts and the ability to work effectively with technical teams. Strong interpersonal and communication skills to work effectively with cross-functional teams. Project management experience is a plus. Physical Demands and Working Conditions: Perform activities such as sitting, standing, or typing for extended periods of time Regularly requires good manual dexterity and coordination Ability to remain in a stationary position for 90% of the time Must be able to communicate information and ideas so others will understand Must be able to exchange accurate information Operates in a professional office environment Constantly operates a computer and other office productivity machinery Ability to observe documents and details at close range (within a few feet of the observer) Noise level in the work environment is usually average In addition to the above responsibilities, the following are considered material job duties of the position: Ability to take and follow directions and instructions. Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner. Access to sensitive and confidential business systems and software, personally identifying information, the company s financial information, and/or the ability to maintain physical security and safety. Because this position involves the above material job duties, trustworthiness, reliability, and good judgment also are material job duties. #LI-MK1

Senior Talent Sourcer

Gurugram

1 - 7 years

INR 5.0 - 9.0 Lacs P.A.

Work from Office

Full Time

A Day in Your Life at MKS: As a Senior Talent Sourcer (Contract) at MKS Instruments, you will partner with Business Leaders and Global Talent Acquisition Teams to drive strategic talent initiatives across our technology and manufacturing verticals. In this role, you will report to the Manager of Global Talent Sourcing, Talent Intelligence, TA Operations. You Will Make an Impact By: Developing and executing sourcing strategies for corporate IT (SAP, Oracle, Infrastructure) and engineering/manufacturing roles Leading strategic talent mapping and providing data-driven recommendations to shape hiring strategies Analyzing market trends and competitor insights to optimize sourcing strategies Identifying and engaging passive talent through multiple channels, including niche job boards, professional networks, and industry forums Maintaining data integrity, tracking and analyzing pipeline activity Building a trusted advisor relationship with hiring managers, recruiters, and candidates Skills You Bring: Bachelors degree with 6+ of experience Technical sourcing experience, particularly in corporate IT (SAP, Oracle, Infrastructure) and engineering/manufacturing roles Advanced expertise with job boards and social platforms, including LinkedIn Recruiter, SeekOut, IIM Jobs, Hirist, and Naukri Proficiency with Boolean search and X-ray sourcing Experience with global talent acquisition teams Willingness to accommodate schedule as per business need Proficiency in English for effective stakeholder management Preferred Skills: Experience in semiconductor/manufacturing industry Experience with Workday ATS MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

Applications Developer- Data Analytics

Gurugram, Manesar

3 - 8 years

INR 10.0 - 14.0 Lacs P.A.

Work from Office

Full Time

A Day in Your Life at MKS: As an Application Developer, Data Analytics at MKS MSD, you will collaborate closely with the Data Analytics team to support ELN, Spotfire, and related initiatives. Reporting to the Data Analytics Team Manager, you will apply various methods and strategies to assist multiple departments across the organization. This role involves working alongside your immediate team, the team manager, RD manager, and other cross-functional groups. Open, clear communication with both the team and RD managers is essential. You ll be encouraged to take initiative, propose your own ideas, and develop effective approaches to successfully carry out your responsibilities. You Will Make an Impact By: Leading the development and implementation of advanced data analytics techniques, with a strong emphasis on Cheminformatics applications. Acting as the super administrator for Electronic Laboratory Notebooks (ELNs) and data visualization platforms, ensuring their effective configuration, maintenance, and optimization. Collaborating with stakeholders to gather business requirements and translating them into impactful data analytics solutions. Partnering with cross-functional teams to seamlessly integrate data analytics capabilities into existing systems and workflows. Staying current with emerging trends and innovations in Cheminformatics, Data Science, and related fields, and advising on their strategic application within the organization. Promoting a culture of continuous improvement and innovation by encouraging the adoption of new tools and methodologies to advance analytics performance. Ensuring all data analytics initiatives adhere to data privacy and security standards Contributing original ideas and strategic approaches to enhance project outcomes. Maintaining clear, consistent communication with stakeholders regarding task progress and deliverables. Demonstrating initiative and self-motivation in upholding work culture and achieving goals. Engaging actively in team-building efforts to support a collaborative and positive work environment. Respecting and protecting the confidentiality of all departmental and project-related information. Skills You Bring: B.E/B.Tech/M.Sc in Computer Science, Data Science, Statistics, Chemical Sciences, or a closely related discipline. At least 3 years of relevant professional experience in data analytics or a related technical field. Hands-on experience with Revvity Signals ELN and TIBCO Spotfire , including administration and customization will be an advantage. Expertise in customizing ELN templates, scripts, and workflows to align with both research and regulatory requirements. Proficiency in diagnosing and resolving ELN-related technical issues, providing timely support and troubleshooting. Experience collaborating with scientists, research teams, and IT departments to gather and translate technical and functional requirements. Ability to deliver user training and ongoing support for research and laboratory staff. Advanced knowledge of Cheminformatics and Data Science techniques, tools, and best practices. Proven leadership skills and the ability to foster strong, collaborative teams. Strong stakeholder management capabilities with the ability to clearly communicate complex technical ideas to non-technical audiences. Competence in task prioritization, project planning, and defining clear next steps. Excellent communication, interpersonal, and teamwork skills. A self-starter mindset with creative problem-solving abilities, a strong sense of ownership, and a drive for continuous improvement. Preferred Skills: (Optional) Familiarity with data visualization tools such as Power BI or Tableau. Hands-on experience with at least one programming language, preferably C++ or Python. Basic understanding of system architectures and data flow diagrams. Exposure to automation control systems and robotics applications. Knowledge of digital transformation concepts and their implementation in research or technical environments. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

IT Support Professional For Global Service Desk

Gurugram

1 - 6 years

INR 11.0 - 15.0 Lacs P.A.

Work from Office

Full Time

A Day in Your Life at MKS: As IT Support for Global Service Desk, you will partner with IT Shared Services to provide remote support for all IT requirements, incidents and queries. In this role, you will report to the Lead GSD. You Will Make an Impact By: Technical Support: Provide timely and effective technical support to global internal users, resolving hardware, software, and network issues. Ticket Management: Monitor and manage helpdesk tickets, ensuring all incidents and requests are logged, prioritized, and resolved within established timelines. User Training: Conduct training sessions and create documentation to help users understand and utilize IT systems effectively. System Monitoring: Continuously monitor IT systems and infrastructure to identify potential issues and ensure optimal performance. Escalation: Collaborate with other IT teams and escalate complex issues to specialized teams when necessary, ensuring a seamless resolution process. Customer Service: Maintain a high level of customer service by effectively communicating with users, understanding their needs, and providing solutions that meet or exceed their expectations. Skills You Bring: Level of Formal Education: Graduate with a Post Graduate Diploma in Computer Applications (PGDCA) or a Diploma in Computer Hardware and Software. Experience: A minimum of 3+ years of job-related work experience in IT support or helpdesk roles. Windows Operating System: Proven experience and proficiency in troubleshooting and managing Windows operating systems. Active Directory: Hands-on experience with Active Directory, including user management, group policies, and security settings. Ticketing System: Extensive experience with ticketing systems, ensuring efficient logging, prioritization, and resolution of IT issues. Technical Troubleshooting: Strong technical troubleshooting skills with the ability to diagnose and resolve hardware, software, and network problems. Customer Service: Excellent customer service skills, with the ability to communicate effectively and empathetically with users. Team Collaboration: Experience in collaborating with cross-functional teams to ensure seamless support and issue resolution. Documentation: Proficient in creating and maintaining clear, comprehensive documentation for processes and procedures. Communication Skills: Ability to clearly understand and convey technical information through reading, writing, and speaking, ensuring that both technical and non-technical users can accurately receive and comprehend the support provided. Preferred Skills: ITIL certification Microsoft Intune Service Now

IT Support Professional For Global Service Desk

Gurugram

3 - 8 years

INR 11.0 - 15.0 Lacs P.A.

Work from Office

Full Time

A Day in Your Life at MKS: As IT Support for Global Service Desk, you will partner with IT Shared Services to provide remote support for all IT requirements, incidents and queries. In this role, you will report to the Lead GSD. You Will Make an Impact By: Technical Support: Provide timely and effective technical support to global internal users, resolving hardware, software, and network issues. Ticket Management: Monitor and manage helpdesk tickets, ensuring all incidents and requests are logged, prioritized, and resolved within established timelines. User Training: Conduct training sessions and create documentation to help users understand and utilize IT systems effectively. System Monitoring: Continuously monitor IT systems and infrastructure to identify potential issues and ensure optimal performance. Escalation: Collaborate with other IT teams and escalate complex issues to specialized teams when necessary, ensuring a seamless resolution process. Customer Service: Maintain a high level of customer service by effectively communicating with users, understanding their needs, and providing solutions that meet or exceed their expectations. Skills You Bring: Level of Formal Education: Graduate with a Post Graduate Diploma in Computer Applications (PGDCA) or a Diploma in Computer Hardware and Software. Experience: A minimum of 3+ years of job-related work experience in IT support or helpdesk roles. Windows Operating System: Proven experience and proficiency in troubleshooting and managing Windows operating systems. Active Directory: Hands-on experience with Active Directory, including user management, group policies, and security settings. Ticketing System: Extensive experience with ticketing systems, ensuring efficient logging, prioritization, and resolution of IT issues. Technical Troubleshooting: Strong technical troubleshooting skills with the ability to diagnose and resolve hardware, software, and network problems. Customer Service: Excellent customer service skills, with the ability to communicate effectively and empathetically with users. Team Collaboration: Experience in collaborating with cross-functional teams to ensure seamless support and issue resolution. Documentation: Proficient in creating and maintaining clear, comprehensive documentation for processes and procedures. Communication Skills: Ability to clearly understand and convey technical information through reading, writing, and speaking, ensuring that both technical and non-technical users can accurately receive and comprehend the support provided. Preferred Skills: ITIL certification Microsoft Intune Service Now #LI-MK1 MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

SCCM Admin

Gurugram

5 - 10 years

INR 3.0 - 7.0 Lacs P.A.

Work from Office

Full Time

We are looking for an exceptional resource to help administer our End User Compute environment. This resource must be skilled in multiple areas such as: SCCM, Intune, and NinjaOne. Windows 10/11imaging, hardening, and patching. Policy management and Powershell. As an EUC Administrator at MKS, you will partner with internal IT customers to support all EUC initiatives here at MKS. In this role, you will report to the EUC IT Manager. Key Responsibilities: Support System Center Configuration Manager (SCCM), Intune, NinjaOne administration and engineering, to include collection and query creation and management; application and package creation and deployment; content distribution, management and troubleshooting, OS deployments, custom report creation, MDM, MAM, Autopilot. Use SCCM, Intune, NinjaOne to keep workstations and servers patched to correct levels. Identify, analyze, and resolve system problems with both short-term workarounds and long-term solutions. Work with Active Directory and Azure teams to create policies and group solutions. Work with Security and Compliance stakeholders to ensure our endpoints and images are secure and hardened. Write Powershell scripts to automate systems administration tasks. Attend meetings and project calls as needed to offer solutions for EUC task. Manage ticket queue to for request and incidents. Drive those to fulfillment, resolution, and root cause. Respond to escalated service desk/team requests. Operational support / activities for the above The position will be a champion for MKS cybersecurity efforts and will work closely with the cybersecurity team Cultural awareness, as the company is working internationally with IT customers and vendors Qualifications: 5+ years SCCM experience, supporting software packaging, patching, OS deployments, task sequences, queries, reporting 5+ years Intune experience, supporting software packaging, patching, MDM, MAM, Autopilot Experience with NinjaOne for EUC administration Experience with Azure Virtual Desktops Working knowledge of: (Windows Client, GPOs, AppLocker, Microsoft M365, Microsoft Endpoint Management (Intune), Microsoft M365, Tenant to Tenant Migrations, Azure Active Directory, M365 Security and Compliance Features, Multi Factor Authentication, Single sign-on, Self-service password reset, Hybrid Cloud, VDI, Microsoft Active Directory Services, CIS) Experience working in a global organization Experience with large scale implementations and integrations of corporate IT systems Working hours will be based in US eastern standard time , to allow collaboration with the global team Some weekend work is required Strong analytical and problem-solving skills. Excellent communication, documentation, and reporting skills. Ability to work collaboratively in a team and manage multiple projects. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

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