Greetings for the day!! We are in search to scout a Renewal Specialist with a Global IT Service based Consulting company. Position/Title : Renewal Specialist Department : Customer Operations Experience : 2 - 5 years Location: Pune, Maharashtra Shifts (if any) : 5.30 / 6.30 pm - 2.30 / 3.30 am Mode of Work: Work from Office for 3 month ( hybrid post 3 months ) Shift allowances & Travel/cab is provided. Role & responsibilities Manage the renewal process, from quoting, contract facilitation, internal approvals, through to ensuring the Order is processed adhering to Customer Operations SLAs. Ensure all Renewal and Sales activities are within the approval guidelines to protect and drive a positive increase to ARR. Proactively provide customers with a renewal proposal at least 90 days prior to renewal date. Communicate changes in ARR against planned renewal bookings & losses. Negotiate special pricing and validate at point of order. Maintain accurate customer data in CRM systems. Provide service to customers via telephone and email regarding licensing, renewal, billing, or sales inquiries. Partnering with cross-functional teams to provide seamless customer support (Sales, Customer Success, Support). Manage attrition for assigned customers by handling any requests to cancel renewal contracts. Coordinate with necessary departments to identify opportunities to save the renewal, help drive retention and resolve customer issues. Maintain accurate health/risk status for assigned customers by routinely reviewing key indicators, such as support requests, implementation status, and usage. Contact customers at various points during their renewal term to identify opportunities for upsell and ensure overall customer satisfaction. Reach out to new customers to ensure successful onboarding. Assist with Export license requests when necessary. Perform additional duties and projects as assigned by management. BASIC QUALIFICATIONS Minimum two years customer service experience or equivalent education and experience Basic skills in Microsoft Office products, including Outlook, Word, PowerPoint, and Excel Ability to calculate pricing, including margins, discounts and increases Must be able to manage and prioritize multiple tasks Detail oriented, self-motivated, resourceful, and reliable Proficient verbal and written communication skills, including email etiquette Professional disposition with a customer service focus Ability to work with minimal supervision, both independently and within in a team Creative problem-solver who acts confidently spearheading solutions to problems that arise Basic negotiation skills Have tolerance for ambiguity and complexity, while working efficiently in a fast-paced environment Basic knowledge of internal reporting tools (CRM systems, Power BI, and others as needed by brand) Interested candidate, Kindly share me on Keval G keval.gadani@mappyresources.com

We are looking to scout a Data Analyst (Crystal Reports) to be associated with a global IT/fintech company. The candidate can be based out in Mumbai/Bangalore. Role: Data Analyst (Crystal Reports) Reporting: Manager Data Analyst Years of Exp 1 Years + Location: Mumbai / Bangalore Shift timings : Shift 5.30/ 6.30 pm -2.30/3.30 pm (1 way cab provided) Qualification: B.E/B. Tech or equivalent Notice period: Immediate to 30 Days (if serving notice then LWD should be 45Days max) Skills: Analyst with Crystal reporting* & SQL*, Data management experience. Position Description Perform the following responsibilities at an intermediate level: Deliver assigned tasks/projects and tickets (as applicable) on time and to the defined quality standards. Use the Companys solutions, tools and processes to meet the requirements of internal and external customers. Demonstrate product competency and ability to implement best practices, share this knowledge with colleagues and customers. Collaborate with team members and external stakeholders/partners (as applicable) to ensure work priorities and stakeholder deliverables are scoped, met or escalated. Analyze, research and resolve complex issues both independently and through interaction with clients, colleagues and other departments. Demonstrate a working knowledge of company processes. Independently provide solution design, configuration, testing and documentation activities to internal stakeholders to ensure governance standards are adhered to. Flexible work hours to support 24/7 client coverage. (some positions may require a different working pattern). Communicate with stakeholders/partners in a competent and professional manner at all times. Perform the following skills at an intermediate level: Proficient problem-solving capabilities and ability to apply these to Companys data driven investment management solutions. Detail oriented, organized and capable of independently managing assigned workload and time. Ability to handle multiple priorities and tasks as well as work with management and the wider team to load-balance work and priorities. Self-starter, independent learner with the ability to share knowledge and train others. Flexible and adaptable. Key contributor to the team, working both collaboratively and autonomously as required. Effective communicator with the ability to chair calls, advise others and present content to various stakeholders/partners and clients. Highly proficient skills in Microsoft Office Suite. Writing and/or troubleshoot SQL, Scripting and reports issues as applicable Understanding the underlying data model used by the solutions Technical Highly proficient in SQL, Scripting, Excel, Crystal Reports (as applicable) Proficient (as required): Excel Skills Financial market knowledge / asset management /investment fundamentals Fintech knowledge Business analysis Proficient in: Relevant Company’s Solutions (or industry solution knowledge) with working knowledge of data management, functionality and operational workflow Excel and other office suite products Understanding of underlying business/market area i.e. risk & compliance, performance, data and financial/regulatory reporting Best Regards, Mappy Global Resources

Greetings ! We are looking to scout a Support Analyst (IBM iSeries or AIX) to be associated with a global IT product company, based in Pune. Role: Support Analyst (IBM iSeries or AIX) Reporting: Manager Support Years of Exp 4 Years + Location: Pune Shift timings : 2.00 PM to 11.00 PM IST Qualification: B.E/B.Tech or equivalent Notice period: Immediate to 30 Days (if serving notice then LWD should be 45Days max) Skills: Excellent communication skills, verbal and written is a must. Support Analyst with IBM iSeries or AIX experience background. Any ticketing tool experience is a must (ServiceNow or JIRA or Zendesk). Experience in troubleshooting, configuring, production support etc. ROLE SNAPSHOT This position is responsible for providing world-class support to existing and potential customers. That includes responding to client inquiries ranging from basic questions about technology, to troubleshooting complex problems related to our products or connectivity issues. Technical aptitude on the IBM Power platform, strong problem-solving abilities, and exceptional customer relationship skills is critical to success in this position. KEY DUTIES Provide triage support for products in the company portfolio to eliminate wait time and provide the best customer experience possible. Work independently to take ownership of each customer request and manage their expectations to ensure timely resolution. Listen to customer concerns to determine the source and various components of the issue. Collect and review system data; and analyze for known issues. Collaborate with team members on problem identification, analysis, and resolution. Act as a face of the company to customers and represent its products in a professional manner. Consult customers to facilitate changes for best practices. Work with management and team to inform them of customer issues requiring special attention. Act as a point of technical escalation for team members. Conduct product demonstrations with customers and assist in presenting in training sessions. BASIC QUALIFICATIONS Bachelors degree in a technical field is preferred. Equivalent work experience is considered. 4 years+ of previous software support experience required; proprietary software support experience preferred. Power IBM I or AIX knowledge in basic operations navigating jobs, subsystems, messages, etc. minimum of 1 year experience Basic knowledge of Windows and Linux operating system is welcomed Strong problem solving and communication skills (especially over the phone). Strong collaborator with ability to work within a team setting. Ability to work successfully with customers, to provide problem resolution and complete required documentation. Best Regards, Mappy Global Resources

Greetings of the season..!!! We are scouting for a Sales Manager to be associated with a leading Industrial Machinery Manufacturing organization. Experience:6 + Years Location: Bangalore Key Responsibilities: Sales Strategy Development: Formulate and execute strategic sales plans to achieve revenue targets for DG Sets across designated regions. Lead Generation & Business Development: Identify and pursue new business opportunities, including large-scale projects and key accounts. Client Relationship Management: Build and maintain strong relationships with clients, EPC contractors, consultants, and key decision-makers. Technical Expertise: Provide technical guidance on DG Sets, including load calculations, power system design, and hybrid power options. Sales Process Management: Lead the sales process from proposal preparation to contract negotiations and deal closure. Market Analysis: Monitor market trends, competitor activities, and industry developments to adapt sales strategies accordingly. Team Leadership: Mentor and lead junior sales team members to enhance overall team performance. Reporting & Forecasting: Prepare regular sales forecasts, budgets, and performance reports for senior management. Qualifications & Experience: Educational Background: Bachelors degree in Electrical or Mechanical Engineering, Business, or a related field. Professional Experience: Minimum of 5 years of sales experience in diesel generators, power solutions, or industrial equipment. Technical Proficiency: Strong background in power generation systems, backup power solutions, and hybrid energy solutions. Communication Skills: Exceptional communication, negotiation, and leadership skills. Travel Requirements: Willingness to travel frequently for client meetings and site visits. Interested candidates can share their resume at keval.gadani@mappyresources.com Best Regards, keval.gadani@mappyresources.com

We are looking to scout a Manager - Analytics - Strategy and Transformation to be associated with a global shared services company. Job Description Business Title - Manager - Analytics - Strategy and Transformation Global Function - Business Services Reporting to - Analytics Lead- Global Business Services Years of Experience: 6 Years + Role Purpose Statement: Manager Controls Analytics will be responsible for building Tableau Analytics Dashboards for multiple Global Internal Financial Controls Metrics & work with teams within Global Business Services and tasked to enable full visibility of Companys Internal Financial Controls and enable business intelligence & analytics by transforming business and process data into actionable insights for business disclosures, decisions and opportunities using data engineering and visualization tools. The incumbent is expected to be an expert in visualization tool Tableau and Oracle SQL and build & maintain dashboard as per business requirements & user stories acceptance criteria. Main Accountabilities : Collaborate with SMEs across a wide range of Global Financial Control Areas (Accounts Receivable, Accounts Payables, Record to Report, Master Data, Access Management, etc.) to drive data based monitoring, informed decision-making for Controllers & Finance Business partners, to promote data governance, and to improve overall strategic and operational performance & insights. Design and delivery of various kinds of reports, Standard Tableau dashboards, ad hoc reports, templates, scorecards, and metrics that drive insights focused on business issues and priorities, analysis to enable KPI performance monitoring, compliance reporting Implement and automate the business needs on the Online Business Intelligence tool for real-time Control effectiveness and efficiency analytics Understand all aspects of Companys Control Metrics, especially reporting and compliance needs Build wireframes and working prototypes for approval with business owners Design data streams and pipelines for Extraction Transformation and Loading of multiple source data Design Data Model to support the reporting and analytics for Functionally Defined KPIs Design & Build KPI Calculations and Visualization in Tableau Design, build, maintain, and operate Tableau Dashboards as per business requirements and user stories Provide clarifications to business users and triage items into change or issues to ensure closure as per workflow Adopt and Practice Agile/SCRUM/Kanban Technical: Strong working knowledge of Accounting, ESG, Procurement, contracts, SAP FICO/SD/MM with business process knowledge of Finance Operations, business intelligence/reporting, data analysis and visualization, high analytical capabilities, highly detail-oriented, clear, articulate communicator. Knowledge of Financial Controls processes and Finance technology applications and professional experience in Finance or supporting Finance analytics. Strong Background in Business Intelligence and Data Analytics using Tableau and similar technologies. Detailed knowledge and experience in BI, Reporting, Analysis, Data Visualization, Visual Storytelling. Ability to write ETL packages, Complex Calculations, LOD Calculations, advanced visualizations and Data Modelling Expertise in Tableau. Functional: Lead client engagements and oversee across work-streams - PTP, OTC, RTR Develop solutions to the customer challenges and identify gaps and areas of improvement for dashboard building Gather requirement from functional stakeholders, feasibility assessment & document/map as-is process Conduct UAT with business users and work with Ops team to deploy the use case in production Education & Experience: Strong competency in Tableau, Oracle, Python, R, MS Excel & PowerPoint and working knowledge of other enabling tools for a business services command centre. Competencies in Data Analytics and Big Data tools and platforms. Experience or Certifications as Tableau Specialist, Oracle Developer, Data Scientist. Masters in Business Analytics/Finance/ESG or Data Science from a premier institute/university. Best Regards, Mahek Mehta Mappy Global Resources