Manager- Lean Design Business Excellence

You will be part of Sun Life's Canadian Operations team which is currently undergoing a client experience transformation. As a Sr. Manager - Lean Design, you will play a crucial role in improving client journeys, internal processes, technology, and data science applications. Your primary responsibility will be to design end-to-end solutions using insights gathered through Design Thinking to enhance the business-operating model and drive digital transformation. Your key accountabilities will include leading research sessions with clients to understand their needs and experiences, identifying inefficiencies in the current operating model, developing digital transformation strategies, and collaborating with product owners and technology leaders to implement minimal viable products for client improvements. You will also be responsible for creating transformation roadmaps, managing stakeholders, and mentoring consultants on digital transformation journeys. To excel in this role, you should have a strong background in human-centered design principles, business architecture, data analysis, and process design. Your consulting, relationship management, and communication skills will be crucial in facilitating change and driving improvements. Additionally, you should have a solid educational background with a preference for a Masters degree from a Tier 1-2 Institute and at least 10-15 years of relevant experience in improvement frameworks such as LEAN, Six Sigma, AGILE, Design Thinking, and Customer Journey mapping. Overall, this role offers you the opportunity to make a significant impact on Sun Life's client experience transformation by leveraging your expertise in Lean Design, digital transformation, and process improvement methodologies. The job falls under the category of Customer Service / Operations with the posting end date set as 26/02/2025.,