Manager / Head of Operations

Job Description

Job Description Role Summary: We are seeking a dynamic and experienced Manager / Head of Operations to oversee and lead all operational aspects of the business. This role is critical in ensuring seamless delivery of our training programs, maintaining exceptional client relationships, and driving operational excellence across teams. You will work closely with leadership and cross-functional teams to support business growth, ensure client satisfaction, and scale our operations globally. Key Responsibilities: Operational Leadership Oversee end-to-end operations, including program delivery, resource management, and process optimization. Manage and coordinate across internal teams: sales, marketing, content, trainers, and project coordination. Client Management & Relationship Building Serve as the senior point of contact for key clients, ensuring satisfaction, issue resolution, and repeat business. Build strong, trusted relationships with clients and stakeholders. Project & Program Management Ensure smooth planning and execution of multiple client projects across regions. Oversee project coordinators and manage timelines, budgets, and deliverables. Team Leadership Lead, mentor, and develop the operations team. Foster collaboration between functions to ensure alignment and efficiency. Process Improvement & Quality Assurance Identify and implement process improvements to enhance efficiency and scalability. Ensure high standards of quality and consistency in program delivery. Ideal Candidate Profile: 8 to12 years of experience in operations management, preferably in corporate training, professional services, consulting, or education. Strong client management and relationship-building skills. Proven track record of managing cross-functional teams and delivering complex projects. Excellent leadership, communication, and problem-solving abilities. Ability to thrive in a fast-paced, entrepreneurial, and global environment. Experience with operational tools, CRM systems, and project management software.