Ensure all operations are carried on in an appropriate, cost-effective wayImprove operational management systems, processes and best practicesPurchase materials, plan inventory and oversee warehouse efficiencyHelp the organization’s processes remain legally compliantFormulate strategic and operational objectivesExamine financial data and use them to improve profitabilityManage budgets and forecastsPerform quality controls and monitor production KPIsRecruit, train and supervise staffFind ways to increase quality of customer service

• Identifying profitable business opportunities • Conducting extensive market research • Creating actionable business strategies • Nurturing relationships with clients • Analysing market trends • Tracking business performance • Allocating and managing the company’s resources

Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Claims Processing/Enrollment /COBRA. - Handle Claim Denials and Acceptance - Create Excel Reports - Claim Adjudication - Claim Verification. - Handle Client calls for new updates and quality feedback. - Back-end process. Skills that are required for this role are: - Good Analytical Skills - 0-1 year exp. - Day Shift (Should be ready to work in shifts). - Freshers can also apply. - Typing speed 18 WPM - Fluent in English Conversation