Summary of Position : The primary role of a Customer Support Specialist is to ensure complete satisfaction and success of our customers. The Customer Support Specialist will consistently strive to exceed customer expectations by providing empathetic, patient, and efficient support. The primary objective is to address problems, incidents, and inquiries submitted by customers through various support channels. Location : Ahmedabad or Pune Key Responsibilities : Deliver exceptional customer support by addressing and resolving customer issues promptly and effectively. Maintain a high level of empathy and professionalism in all customer interactions. Proactively identify and learn new features and functionalities to better assist customers. Collaborate with internal teams to ensure customer feedback is communicated and addressed. Replicate customer-reported issues within an internal environment, meticulously documenting the steps taken and observations made. Qualifications : Strong drive and initiative to independently learn and master new features. Excellent communication and problem-solving skills. Ability to work efficiently in a fast-paced environment. Demonstrated experience in customer support or a related field, such as business analysis, requiring strong analytical skills to address and resolve complex business challenges. Ability to manage multiple tasks and priorities effectively. Strong analytical skills and attention to detail. Ability to perform thorough analysis and review of log file (server, app, etc.) Proficiency in using support ticketing systems and CRM software. Ability to work collaboratively within a team and across departments. 4+ years of experience supporting large enterprise customers Integration experience, a plus (Salesforce, Palantir, Ariba, etc.) Familiarity with Contract Lifecycle Management (CLM) software is a plus.

Summary of Position: Senior Software Engineer Join our Product Engineering team in a fast-paced, collaborative, startup-like environment. This role focuses on enhancing and supporting product features and modules using Java and related technologies. Duties and Responsibilities: Design, Code and implement solutions from concept to final hand-off to Efficiently and creatively solve complex and difficult customer use Create extensible design and easy to maintain solutions with the performance, scalability, reliability, maintainability, and long-term vision in mind for new modules and enhancing existing ones as requested by internal business groups. Ensuring quality work through code review process, unit tests and testing Collaborate with partner Day-to-day maintenance and support of all existing applications related to Fill In where needed on the development side to ensure daily operations run smoothly without any interruption. Should possess the skills to handle pressure and challenging The role will have significant influence on our overall strategy by helping define product features, drive the system design and architecture, and spearhead the best practices that enable a quality product. IDEAL CANDIDATE SKILLS: Bachelor s/master s degree in computer science or a related engineering Minimum of 7 years experience in Java Strong understanding of object-oriented programming, system and application performance characteristics. Solid experience working with Java, J2EE technologies and Spring Experience in developing REST APIs and good knowledge of PL- Passion for developing products which provide a great customer Strong customer focus, ownership, urgency, and Motivation to drive tasks to completion and take ownership of features and/or Understanding of fundamental design principles for building a scalable application having familiar with various design and architectural patterns. Proven hands-on Software development experience and knack for writing clean, readable, and easily maintainable code. Strong knowledge of professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. Ability to work independently in a fast paced and agile development environment with minimal supervision. Strong troubleshooting, problem solving and analytical skills with high attention to Ability to bring a fresh perspective towards modern Engineering practices and Strong ability to interact, communicate, present and influence within multiple levels of the organization with positive attitude. Exposure of UI Development This position is available in either our Ahmedabad or Pune location.