Responsibilities Salesforce Data Management & Opportunity Tracking Opportunity Creation & Status Updates Ensure every enquiry progresses to an opportunity with the right stage (e.g., New, Quotation Sent, Negotiation, Won/Lost). Regularly follow up with the sales team to update opportunity stages to reflect real-time progress. Data Accuracy & Completeness Maintain up-to-date customer details, contact information, and product interest in Salesforce. Ensure key opportunity fields (expected close date, deal value, probability, and next action) are always populated. Proactive Follow-Ups Send reminders to the sales team for pending updates on open enquiries. Follow up on pending quotations to track customer responses and feedback. Lost Enquiry Prevention Monitor dormant enquiries and escalate to the sales team if no activity is recorded within a set timeframe. Identify opportunities stuck in a particular stage for too long and take action to move them forward. Dashboard & Reporting 6. Maintaining a Clean Dashboard Regularly review open opportunities to ensure no duplicate or outdated entries exist. Close lost opportunities with proper reasons to maintain data accuracy. 7. Sales Insights & Reports Highlight any bottlenecks or delays in enquiry handling for Team leader / management review. Collaboration & Improvement 8. Customer Follow-ups for Order Confirmation Assist in follow-ups post-order confirmation to ensure smooth execution and timely deliveries. Personality Traits & Skills Thorough knowledge of Salesforce A strong commitment to completing tasks on time proactively The ability to develop relationships Effective & excellent communication skills (Verbal & Written) Strong organization skills including planning and prioritization Customer service focused Proficient in MS Office Suite

1. Good communication in English. English is very important as all sales reports, service reports, daily reports are filed in English. English will also help the candidate read and understand technical brochures, sales bulletins, technical manuals, installation manuals, spare parts manuals. English is also the common language for communicating with each other within the company, the standard language used in all emails and circulars from head office. 2. Be a good listener. 3. Good non-verbal communication as well. 4. Apart from English, should be proficient in at least one Indian language. 5. Should be able to deal with stress. 6. Should be open to working overtime at times when chasing a sale. 7. Should have very high knowledge of automobiles, automobile technology, and future technologies. If the candidate doesn t have knowledge right now, he/she should be open to learning more. 8. Should be open to moving to different cities and towns to work. Not focused only on his/her hometown. 9. Should be eager to work with his/her hands. The job involves a lot of practical demonstrations and that means physical work. The candidate should be willing to get his/her hands dirty while changing tyres, balancing wheels, performing a wheel alignment, performing some welding work. 10. A salesperson s job involves a lot of travelling and the candidate should have his/her own Two-wheeler and be open to travelling a lot. 11. Should be familiar with the below concepts: Basics of Suspension and its Geometry followed by Steering Mechanisms, Understanding of Vehicle Dynamics. This includes Wheel Alignment, Wheel Balancing, and Road Force Balancing. Basics of Engine Operation. Basics of HVAC in Automobiles. Basics on Hydraulics, Pneumatics, Electrical and Electronics. Hydraulics & Pneumatics basics will include the working of Double Acting pump, Power pack etc. Pascals law. Electrical Basics would include Ohm s Law fundamentals, Usage of Multimeter, Basic Electrical Symbols Electronics: Diode configurations, Basic Intel 8081 Microcontroller principle etc. ADAS Features and usage. Basic knowledge of the Indian and international automobile industry and market.

Job Overview: We are seeking a motivated and enthusiastic Customer Support Executive with fluent Hindi language skills to join our customer service team. In this role, you will be the first point of contact for customers, understanding issues, answering queries, and providing information about services in Hindi and English. Responsibilities: Should have good communication skills. Good in excel & word. Should be a good planner & self-starter. Should know Hindi (Mandatory), English. Co-ordinating with internal and external stake holders. Job location - MADHUS GARAGE EQUIPMENT PVT LTD - Delhi NCR Working Days - 6days

Sales Strategy and Planning: Develop and implement strategic sales plans to achieve company sales targets and expand market share in the automotive garage equipment industry. Identify key market segments, customer segments, and geographic areas for sales expansion and penetration. Analyze market trends, competitor activities, and customer needs to inform sales strategies and product development efforts. Team Leadership and Management: Recruit, train, and mentor a team of field sales representatives, providing guidance, coaching, and performance feedback to drive individual and team success. Set sales targets, quotas, and KPIs for the sales team, monitoring performance metrics and providing support to ensure targets are met or exceeded. Customer Relationship Management: Build and maintain strong relationships with key customers, dealers, distributors, and industry stakeholders to promote brand awareness and customer loyalty. Conduct regular customer visits, sales meetings, and presentations to demonstrate product features, benefits, and value propositions. Sales Execution and Performance: Lead by example through active participation in sales activities, including prospecting, lead generation, and closing deals with high-value customers. Monitor sales pipeline, track sales forecasts, and analyze sales data to identify opportunities for revenue growth and sales optimization. Sales Operations and Administration: Coordinate with internal departments such as marketing, operations, and customer service to ensure seamless execution of sales initiatives and customer orders. Prepare and submit sales reports, forecasts, and budget plans to senior management, providing insights and recommendations for business improvement.