Lyearn

Employees are at the heart and center of any company. We believe when people thrive, so do businesses. We empower modern workforces to put people at the forefront and invest in their productivity. Lyearn offers a complete employee success solution to ensure a shared alignment of goals, performance management, increased engagement, and a culture of learning. We bring tools for OKR management, skill and activity tracking, performance reviews, 1-on-1 communication, continuous feedback and social recognition, employee engagement surveys, and learning management into a single, people-friendly, and customizable platform. Our focus on people enablement, engagement, and decision analysis helps develop employees, accelerate their growth, and improve businesses. We use React to develop modular and scalable systems, so as to enable us to serve our dynamic requirements around learning and build on top of a neat code structure. We definitely don't expect you to be familiar with everything we use, but strong aptitude and good problem-solving skills, along with knowledge in JavaScript, and ideally React/GoLang would be a plus. What you will do Build new product functionalities from scratch — we believe in delivering solutions and not just mere features. Hence, each solution would go through various phases of ideation, research, brainstorming, and then the final implementation. Support the entire application lifecycle (concept, design, test, release, and support) Produce fully functional web and mobile applications by writing clean code Gather specific requirements and suggest solutions Troubleshoot and debug to optimise performance Liaise with the Product development team to plan new features Ensure new and legacy applications meet quality standards Research and suggest new mobile products, applications, and protocols Stay up-to-date with new technology trends Reach out to the open-source community to encourage and help implement mission-critical software fixes. Who you are You have 1-3 years of experience Have a keen interest in front-end web development Have a good understanding of the full web development life cycle. You can diagnose and fix bugs and performance bottlenecks for existing applications. Are proficient with web frontend technology (React, TypeScript, CSS-in-JS, etc). You have proficient understanding of cross-browser compatibility issues and ways to work around such issues. You are willing to explore different realms and frameworks of web development You have knowledge of functional or object-oriented programming You can write modular, reusable, maintainable, well-documented, and fully tested code. You are rock solid at working with third-party dependencies and debugging dependency conflicts A good understanding of GraphQL or REST APIs will be beneficial You can maintain code and write automated tests to ensure the product is of the highest quality.

About Us: Employees are at the heart and center of any company. We believe when people thrive, so do businesses. We empower modern workforces to put people at the forefront and invest in their productivity. Lyearn offers a complete employee success solution to ensure a shared alignment of goals, performance management, increased engagement, and a culture of learning. We bring tools for OKR management, skill and activity tracking, performance reviews, 1-on-1 communication, continuous feedback and social recognition, employee engagement surveys, and learning management into a single, people-friendly, and customisable platform. Our focus on people enablement, engagement, and decision analysis helps develop employees, accelerate their growth, and improve businesses. As we continue to grow, we are seeking a dedicated and talented individual to join our team as a Customer Support Specialist. Click to know more about → Lyearn Role Overview: As a Customer Support Specialist, you will play a crucial role in ensuring our customers have a seamless and positive experience with our products/services. You will be responsible for addressing customer inquiries, providing solutions, and acting as a liaison between our customers and various internal departments. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a passion for delivering top-notch customer service. Key Responsibilities: Provide exceptional customer support via email or chat channels, ensuring timely and accurate responses to inquiries and issues. Utilize your excellent communication skills to effectively convey complex topics and solutions to customers, ensuring they have a clear understanding. Collaborate with cross-functional teams to address customer feedback and implement necessary improvements to enhance the overall customer experience. Demonstrate a strong understanding of our products/services and their features, enabling you to provide tailored solutions to meet the unique needs of each customer. Utilize tools such as Notion, Linear, etc., to track and manage customer inquiries and ensure timely resolution. Continuously strive to exceed customer expectations and maintain high levels of customer satisfaction. Comfortable with connecting over with client virtually and understand their pain points. Requirements: 2-3 years of experience in customer support. Excellent communication skills, both written and verbal, with the ability to effectively convey complex ideas and solutions. Strong problem-solving skills and a willingness to go above and beyond to meet customer expectations. Experience working with ticketing tools, Linear, basic MS Excel etc., to track and manage customer inquiries (not mandatory). Ability to work efficiently in a fast-paced environment and adapt to changing priorities. A customer-centric mindset and a passion for delivering exceptional service. A candidate will be expected to work between 9:30 AM - 6 PM, Monday - Friday.

Employees are at the heart and center of any company. We believe when people thrive, so do businesses. We empower modern workforces to put people at the forefront and invest in their upskilling & productivity. Lyearn offers a complete employee success solution to ensure a shared alignment of goals, performance management, increased engagement, and a culture of learning. Our platform brings together essential tools for OKR management, performance tracking, and employee engagement, with a standout focus on Learning Management . Our LMS drives growth through engaging training experiences, tailored learning paths, and compliance-ready refresher modules. By prioritizing upskilling and reskilling, we cultivate a culture of continuous learning—empowering employees to thrive and businesses to excel. As a loosely defined and continuously evolving role, the Product Designer at Lyearn welcomes smart, creative, generalist individuals that know and love the craft of building delightful and valuable products. What you will do: Design and maintain scalable, reliable, secure, and high-performance fine-tuning platforms using robust engineering practices. Build and deploy scalable backend services and APIs with modern technologies like GraphQL, Node.js, and Golang . Implement event-driven architectures leveraging Kafka to enable seamless and reliable communication across distributed systems. Optimize backend systems for performance, scalability, and fault tolerance , ensuring they meet demanding production requirements. Work with data stores, including MongoDB, Elasticsearch , and caching mechanisms to optimize performance and scalability. Build and maintain efficient, reusable, and reliable server-side applications and services. Collaborate with the product team to ideate, design, and implement innovative features that solve complex business problems, leveraging cutting-edge techniques in a fast-paced, startup-like environment. Collaborate with DevOps teams to streamline CI/CD pipelines, automate infrastructure, and enable scalable deployment strategies, ensuring high reliability and efficiency for backend systems. Write clean, maintainable code and develop comprehensive unit and integration tests. Monitor and troubleshoot system performance to ensure uptime and reliability. Participate in code reviews, technical discussions, and knowledge-sharing sessions. Stay updated on backend best practices, emerging technologies, and frameworks to keep our stack modern. Engage with the open-source community to contribute improvements or fixes to tools we use. Leverage LLM APIs (e.g., OpenAI, Claude) to integrate advanced natural language processing capabilities into applications and services. Design and implement complex agentic workflows to enable intelligent, autonomous systems that solve business problems efficiently. Utilize vector stores (e.g., Qdrant, FAISS) to build and optimize semantic search, recommendation systems, and other AI-driven features. Develop and maintain RAG (Retrieval-Augmented Generation) pipelines to enhance LLM outputs with contextual, real-time data. Collaborate with AI/ML teams to integrate fine-tuned models and agentic workflows into production systems, ensuring seamless operation and scalability. Experiment with and implement advanced AI techniques such as multi-agent systems, reinforcement learning for LLMs, and dynamic workflow orchestration. Stay ahead of industry trends in AI, LLMs, and agentic systems, and apply cutting-edge research to solve real-world challenges. Who you are: You have 2+ years of experience in backend development, designing scalable systems. Strong experience with GraphQL, Node.js, Golang , and other modern backend frameworks and languages. Proficient with databases such as MongoDB and search engines like Elasticsearch . Familiar with distributed systems and event-driven architecture using tools like Kafka . You have a solid understanding of cloud services, particularly AWS , and can deploy and monitor applications in production environments. Experience building RESTful or GraphQL APIs that are secure, efficient, and maintainable. Skilled in debugging, profiling, and performance optimization of backend systems. Strong understanding of system design principles, data structures, and algorithms. You are capable of writing modular, reusable, maintainable, well-documented, and fully tested code. Familiarity with CI/CD pipelines, version control (Git), and agile development methodologies. Some experience working with LLM APIs (e.g., OpenAI, Claude) to integrate natural language processing capabilities into applications. Hands-on experience with vector stores (e.g., Qdrant, FAISS) for building semantic search, recommendation systems, or similar AI-driven features. Exposure to designing and implementing agentic workflows or multi-agent systems to solve complex problems. Familiarity with RAG (Retrieval-Augmented Generation) pipelines and their integration with LLMs for enhanced contextual outputs. Basic understanding of LLM fine-tuning workflows and their application in real-world systems. Lifelong learner passionate about staying updated on emerging technologies, backend best practices, and AI/ML advancements . Thrives in fast-paced environments , bringing agility, creativity, and ownership to solve complex challenges.

Employees are at the heart and center of any company. We believe when people thrive, so do businesses. We empower modern workforces to put people at the forefront and invest in their productivity. Lyearn offers a complete employee success solution to ensure a shared alignment of goals, performance management, increased engagement, and a culture of learning. We bring tools for OKR management, skill and activity tracking, performance reviews, 1-on-1 communication, continuous feedback and social recognition, employee engagement surveys, and learning management into a single, people-friendly, and customizable platform. Our focus on people enablement, engagement, and decision analysis helps develop employees, accelerate their growth, and improve businesses. We use React to develop modular and scalable systems, so as to enable us to serve our dynamic requirements around learning and build on top of a neat code structure. We definitely don't expect you to be familiar with everything we use, but strong aptitude and good problem-solving skills, along with knowledge in JavaScript, and ideally React/GoLang would be a plus. What you will do Build new product functionalities from scratch — we believe in delivering solutions and not just mere features. Hence, each solution would go through various phases of ideation, research, brainstorming, and then the final implementation. Support the entire application lifecycle (concept, design, test, release, and support) Produce fully functional web and mobile applications by writing clean code Gather specific requirements and suggest solutions Troubleshoot and debug to optimise performance Liaise with the Product development team to plan new features Ensure new and legacy applications meet quality standards Research and suggest new mobile products, applications, and protocols Stay up-to-date with new technology trends Reach out to the open-source community to encourage and help implement mission-critical software fixes. Who you are You have 1-3 years of experience Have a keen interest in front-end web development Have a good understanding of the full web development life cycle. You can diagnose and fix bugs and performance bottlenecks for existing applications. Are proficient with web frontend technology (React, TypeScript, CSS-in-JS, etc). You have proficient understanding of cross-browser compatibility issues and ways to work around such issues. You are willing to explore different realms and frameworks of web development You have knowledge of functional or object-oriented programming You can write modular, reusable, maintainable, well-documented, and fully tested code. You are rock solid at working with third-party dependencies and debugging dependency conflicts A good understanding of GraphQL or REST APIs will be beneficial You can maintain code and write automated tests to ensure the product is of the highest quality.