Job Title: Data Analyst Intern Location: Trivandrum We are a growing team committed to leveraging data to drive smart decision-making. We're currently looking for a passionate and detail-oriented Data Analyst Intern to join us and work on real-time data projects with industry tools and technologies. Key Responsibilities: Analyze and manage data using SQL Server Management Studio (SSMS) Develop and maintain ETL processes with SQL Server Integration Services (SSIS) Build insightful dashboards and reports using Power BI Write and optimize SQL queries for data analysis Collaborate with analysts and team members for business reporting and insights Required Skills: Strong foundation in SQL and experience working with SSMS Familiarity with SSIS for data extraction, transformation, and loading Proficiency in Power BI for data visualization and analytics Excellent problem-solving skills and attention to detail Good communication and teamwork abilities Preferred Qualifications: Pursuing or recently completed a degree in Computer Science, Data Science, Statistics, or a related field Prior academic or internship experience with data tools (preferred) What You’ll Gain: Real-world experience with data tools used in enterprise environments. Exposure to end-to-end data processing and reporting Hands-on learning in a collaborative, growth-focused setting Potential for a full-time role based on performance Duration: 3 months Stipend: Performance-based Job Types: Full-time, Internship Pay: From ₹8,000.00 per month Education: Bachelor's (Preferred) Work Location: In person

Job Title: Business Cum Operations Coordinator Location: Trivandrum Experience: 0 to 1 Years Company: LiLO (Live Local) – A leading eCommerce platform delivering high-quality products directly to customers. About the Role: LiLO is looking for a proactive and customer-focused Business Cum Operations Coordinator to join our dynamic team. The ideal candidate will have a strong understanding of customer handling, order management, and coordination with delivery teams to ensure a smooth post-purchase experience. If you’re organized, solution-oriented, and passionate about ensuring customer satisfaction, this role is for you. Key Responsibilities: 1. Customer Support Handling: Respond to customer queries, issues, and complaints promptly across various channels including calls, WhatsApp, and emails. 2. Order Fulfillment Coordination: Work closely with inventory and logistics teams to ensure accurate and timely order processing and delivery. 3. Delivery Team Coordination: Assign and track delivery agents for timely pickups and deliveries, and resolve last-mile issues. 4. Customer Feedback Management: Collect and analyze customer feedback to improve service quality and report recurring issues to relevant teams. 5. Return & Exchange Handling: Manage product return, exchange, and refund processes in line with company policies. 6. Issue Escalation & Resolution: Proactively identify and escalate recurring or critical issues to ensure swift resolution. 7. Documentation & Reporting: Maintain clear logs of customer interactions, order issues, and resolutions for internal reporting and analysis. 8. Product Awareness: Maintain a strong understanding of LILO’s product range to better assist customers and recommend suitable alternatives when needed. 9. Process Improvement: Suggest and implement improvements in support and delivery processes to enhance overall efficiency. 10. Team Collaboration: Collaborate with sales, inventory, and tech teams to ensure a seamless end-to-end customer experience. Qualifications: Bachelor’s degree in Business, Commerce, or a related field preferred. 0 to 1 years of experience in customer support, delivery coordination, or order management, ideally in an eCommerce or retail environment. Skills Required: Excellent communication and interpersonal skills. Problem-solving mindset with a focus on customer satisfaction. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with CRM and order management systems is a plus. Team player with good coordination and follow-up skills. If you’re ready to be a key part of ensuring LILO’s customers have a delightful experience every step of the way, apply now and grow with us! Job Types: Full-time, Permanent Benefits: Flexible schedule Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Work Location: In person

Experience: 4–6 Years (Hands-on, real-world experience required) Job Summary: We are looking for a highly skilled and experienced Database engineer (Development side) to join our team for a banking sector project. The ideal candidate must have deep technical expertise in SQL Server development, query optimization, SSIS management, and job scheduling, along with strong communication and leadership skills to manage and collaborate with various stakeholders. Key Responsibilities: Develop, optimize, and debug complex T-SQL queries. Maintain and enhance SQL Server-based systems. Design and manage ETL workflows using SSIS. Optimize database performance (from a development perspective). Manage and monitor SQL Server Agent jobs, backup/restore operations, and scheduled tasks. Ensure database security, integrity, stability, and system availability. Mentor junior database staff if required and take ownership of database-related deliverables. Required Skills and Experience: 4-6 years of hands-on experience in SQL Server Development. Strong experience in SSIS and ETL pipeline development. Expertise in query tuning and optimization. Ability to write, debug, and enhance complex SQL scripts. Strong understanding of data structures, joins, indexing, etc. Passion for solving complex data problems. Preferred Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Microsoft Certified: Azure Database Administrator Associate / SQL Server Certifications are a plus. Exposure to cloud-based database management (Azure SQL, AWS RDS) is an advantage. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹55,000.00 per month Benefits: Flexible schedule Provident Fund Education: Bachelor's (Preferred) Work Location: In person

Job Title: Call Center Lead Location: Trivandrum Job Summary: We are looking for a dynamic and experienced Call Center Lead to manage and oversee our customer support operations. The ideal candidate should have a strong background in international call center processes, specifically US or UK campaigns. Candidates with RSA (Remote Support Agent) or RAC (Remote Access Controller) experience will also be considered. Key Responsibilities: Lead, mentor, and supervise a team of call center agents. Monitor team performance and provide actionable feedback. Ensure high-quality service delivery and customer satisfaction. Handle escalations and support agents in complex queries. Work closely with the operations team to meet KPIs and SLAs. Generate regular performance and quality reports. Required Skills & Qualifications: Minimum 5 years of experience in a call center environment. At least 1 year of experience in a leadership or supervisory role (mandatory). Prior experience in US or UK processes is highly preferred. RSA or RAC experience is an added advantage. Excellent communication, interpersonal, and leadership skills. Strong problem-solving abilities and decision-making skills. Preferred Qualifications: Bachelor’s degree in any discipline. Exposure to CRM tools and workforce management systems. What We Offer: Competitive salary and performance-based incentives. Opportunity to work with a dynamic and growing team. Supportive work environment focused on professional development. Exposure to international call center operations. Career advancement opportunities based on performance. Comprehensive training and mentoring. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Flexible schedule Provident Fund Schedule: Rotational shift Education: Bachelor's (Preferred) Work Location: In person

We are hiring freshers! We are seeking proactive and detail-oriented freshers to join our team at LIVELOCAL E-COMM PRIVATE LIMITED(LILO). In this role, you will serve as a crucial liaison between our customers and the internal Marketing and Business Sales teams. Your primary goal will be to ensure every customer receives outstanding support and service throughout their interaction with LILO—from inquiry to order fulfillment and beyond. Key Responsibilities: Serve as the primary contact for customer inquiries, concerns, and feedback related to LILO products and services. Ensure a smooth ordering and delivery experience by coordinating with relevant internal departments. Track and monitor customer orders, proactively communicate delivery updates or delays, and resolve issues promptly. Support customers in product selection and provide accurate information regarding current offerings and promotions. Collaborate with Marketing and Business Sales teams to stay informed on campaigns and customer expectations. Maintain detailed and accurate records of all customer interactions and resolutions. Collect, analyze, and report customer feedback to help drive continuous improvement in products and service delivery. Consistently strive to exceed customer expectations and strengthen customer loyalty through every touchpoint. Requirements: Strong communication and interpersonal skills with a customer-centric approach. Effective problem-solving skills and ability to work under pressure. Ability to manage multiple priorities in a dynamic, fast-paced environment. Familiarity with CRM or order/delivery tracking systems is a plus. Previous experience in customer service, support coordination, or related roles is preferred. Qualifications: Bachelor’s or Master’s degree in Business Administration, Marketing, Customer Relationship Management, or a related field. Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹8,000.00 - ₹12,000.00 per month Benefits: Flexible schedule Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Work Location: In person

We are hiring freshers! We are seeking proactive and detail-oriented freshers to join our team at LIVELOCAL E-COMM PRIVATE LIMITED(LILO). In this role, you will serve as a crucial liaison between our customers and the internal Marketing and Business Sales teams. Your primary goal will be to ensure every customer receives outstanding support and service throughout their interaction with LILO—from inquiry to order fulfillment and beyond. Key Responsibilities: Serve as the primary contact for customer inquiries, concerns, and feedback related to LILO products and services. Ensure a smooth ordering and delivery experience by coordinating with relevant internal departments. Track and monitor customer orders, proactively communicate delivery updates or delays, and resolve issues promptly. Support customers in product selection and provide accurate information regarding current offerings and promotions. Collaborate with Marketing and Business Sales teams to stay informed on campaigns and customer expectations. Maintain detailed and accurate records of all customer interactions and resolutions. Collect, analyze, and report customer feedback to help drive continuous improvement in products and service delivery. Consistently strive to exceed customer expectations and strengthen customer loyalty through every touchpoint. Requirements: Strong communication and interpersonal skills with a customer-centric approach. Effective problem-solving skills and ability to work under pressure. Ability to manage multiple priorities in a dynamic, fast-paced environment. Familiarity with CRM or order/delivery tracking systems is a plus. Previous experience in customer service, support coordination, or related roles is preferred. Qualifications: Bachelor’s or Master’s degree in Business Administration, Marketing, Customer Relationship Management, or a related field. Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹8,000.00 - ₹12,000.00 per month Benefits: Flexible schedule Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Work Location: In person

Job Title: Call Center Head Location: Trivandrum Job Summary: We are looking for a dynamic and experienced Call Center Head to manage and oversee our customer support operations. The ideal candidate should have a strong background in international call center processes, specifically US or UK campaigns. Candidates with RSA (Remote Support Agent) or RAC (Remote Access Controller) experience will also be considered. Key Responsibilities: Lead, mentor, and supervise a team of call center agents. Monitor team performance and provide actionable feedback. Ensure high-quality service delivery and customer satisfaction. Handle escalations and support agents in complex queries. Work closely with the operations team to meet KPIs and SLAs. Generate regular performance and quality reports. Required Skills & Qualifications: Minimum 5 years of experience in a call center environment. At least 1 year of experience in a leadership or supervisory role (mandatory). Prior experience in US or UK processes is highly preferred. RSA or RAC experience is an added advantage. Excellent communication, interpersonal, and leadership skills. Strong problem-solving abilities and decision-making skills. Preferred Qualifications: Bachelor’s degree in any discipline. Exposure to CRM tools and workforce management systems. What We Offer: Competitive salary and performance-based incentives. Opportunity to work with a dynamic and growing team. Supportive work environment focused on professional development. Exposure to international call center operations. Career advancement opportunities based on performance. Comprehensive training and mentoring. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹75,000.00 per month Benefits: Flexible schedule Provident Fund Schedule: Rotational shift Education: Bachelor's (Preferred) Work Location: In person

Job Title: Graphic Designer Intern Location: Technopark, Trivandrum Company: LIVELOCAL E-COMM PRIVATE LIMITED (LILO) Duration: 3 Months (Internship) About LILO LIVELOCAL E-COMM PRIVATE LIMITED (LILO) is an innovative E-commerce platform that connects customers with local businesses, providing a seamless shopping experience. We are looking for a Graphic Designer Intern to join our creative team and contribute to our brand’s visual identity. Job Responsibilities Create visually engaging graphics for both digital and print platforms. Assist in the development of creative concepts and design layouts. Work on various design projects including social media graphics, marketing collaterals, brochures, posters, and more. Ensure that designs align with brand guidelines and company objectives. Support senior designers in executing creative briefs and deadlines. Stay up to date with the latest design trends and best practices. What We’re Looking For: Proficiency in design software such as Adobe Photoshop, Illustrator, and InDesign. A keen eye for detail, typography, and color theory. Strong communication skills with a collaborative mindset. A portfolio showcasing your design skills (even if it's from personal or academic projects). Eagerness to learn and grow in a fast-paced environment. Positive attitude and a passion for design. Why Join Us? Gain hands-on experience with real-world design projects. Collaborate with a passionate and creative team. Build your portfolio with work that stands out. Stipend provided for the duration of the internship. Job Types: Full-time, Internship Benefits: Flexible schedule Schedule: Day shift Education: Diploma (Preferred) Work Location: In person

We are looking for a highly skilled and experienced Database engineer to join our team for a banking sector project. The ideal candidate must have deep technical expertise in SQL Server administration, query optimization, SSIS management, and job scheduling, along with strong communication and leadership skills to manage and collaborate with various stakeholders. Key Responsibilities: - Administer, maintain, and optimize Microsoft SQL Server databases (2016/2019 or later). - Write, debug, and tune complex T-SQL queries, stored procedures, and functions. - Develop, deploy, and manage SSIS packages for ETL workflows. - Manage and monitor SQL Server Agent jobs, backup/restore operations, and scheduled tasks. - Ensure database security, integrity, stability, and system availability. - Perform database capacity planning, disaster recovery planning, and regular health checks. - Troubleshoot and resolve database issues including performance bottlenecks and outages. - Collaborate with development, infrastructure, and business teams to design scalable and secure database solutions. - Document database designs, procedures, and maintenance routines clearly. - Lead initiatives around database performance tuning and process improvements. - Mentor junior database staff if required and take ownership of database-related deliverables. Required Skills and Experience: - Proven hands-on experience as a SQL Server DBA. - Expertise in T-SQL, database performance tuning, query optimization, and troubleshooting. - Strong experience managing SSIS packages and handling ETL processes. - Hands-on experience with SQL Server Agent jobs, maintenance plans, and automation scripts. - Good understanding of high availability (HA) and disaster recovery (DR) options for SQL Server. - Prior exposure to banking, fintech, or other financial domain projects is highly preferred. - Excellent communication skills to interact effectively with technical and non-technical teams. - Strong leadership, problem-solving, and decision-making abilities. - Ability to manage priorities and work independently in a fast-paced environment. - Good issue management capabilities and understanding requiremets Preferred Qualifications: - Bachelor’s degree in Computer Science, Information Technology, or a related field. - Microsoft Certified: Azure Database Administrator Associate / SQL Server Certifications are a plus. - Exposure to cloud-based database management (Azure SQL, AWS RDS) is an advantage. Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹75,000.00 per month Benefits: Flexible schedule Provident Fund Education: Bachelor's (Preferred) Work Location: In person