Kohinoor Electronics

As a Branch Manager/Floor Manager in Mumbai, your primary responsibility is to manage the overall functioning of the branch. This includes achieving sales targets across all categories, maintaining a high-quality team with utmost motivation and team spirit, and ensuring that the Kohinoor culture is consistently followed at the store. It is essential to create an environment that aligns with the management philosophy and guarantees that all customers are greeted, treated, and attended to with respect in line with the Kohinoor culture. To excel in this role, you must have a deep knowledge of all products and be well-versed in the various offers, reward points, finance options, and cashback details across different product categories. Efficiently managing the placement of brand promoters, ensuring hygiene standards, minimizing obsolete stocks, and maintaining proper planograms for all product categories are crucial tasks. Moreover, you should oversee the maintenance of all fixtures, lights, ACs, signage, doors, and shutters in the store, along with ensuring the cleanliness of all areas including toilets and flooring. Proficiency in billing using FOCUS, smooth implementation of Point of Sale (POS) systems, and effective display of marketing POS materials like danglers are key aspects of the role. Leading the team from the front, creating versatile salesmen, adhering strictly to branch-related Standard Operating Procedures (SOPs), and conducting daily meetings for sales progress tracking are essential responsibilities expected from you. With a minimum of 2 years of experience in the retail industry, this full-time permanent role demands your dedication and expertise in managing a retail store effectively throughout Mumbai.,

As a Customer Service Representative at our Vashi Palm Beach Road location, your primary responsibility will be to handle customer complaints and ensure excellent service delivery. You will play a key role in providing feedback to managers and the management team regarding customer experiences and monitoring the quality of after-sales services offered to our valued customers. Your duties will also include following up with respective brands for customer complaints, providing immediate solutions, and cross-selling our other products to enhance customer satisfaction. In addition, you will be tasked with the important goal of increasing our store's rating on social media platforms by delivering exceptional service and fostering positive customer relationships. The working hours for this position are from Monday to Saturday, 10:00 AM to 07:30 PM, with Sundays being fixed off. Furthermore, you will be expected to work on all festivals to ensure continuous support and service to our customers in the electronic retail industry.,