JIRA-Atlassian Cloud

Role & responsibilities

Position Summary

Atlassian Cloud Admin II

Key Responsibilities

Support Within Hub and Spoke Structure

• Provide Atlassian Cloud administrative support directly to assigned Spoke Instances, acting as the primary liaison between those teams and the central Hub Team
  
• Implement, maintain, and monitor Atlassian configurations as defined and approved by the Hub Team
  
• Ensure Spoke Instance compliance with Hub Team governance, standards, and security protocols
  

System Administration & Configuration

• Manage user provisioning, access controls, and permissions within assigned Spoke Instances per Hub Team direction
  
• Configure issue types, custom fields, boards, dashboards, workflows, and automation to meet the unique requirements of Spoke teams while aligning with enterprise policies
  
• Support implementation of new Hub-directed features, plugins, or integrations in Spoke Instances
  

Support & Optimization

• Serve as a Level 2/3 support resource for Spoke Instance teams, resolving escalated issues and acting as the connection point to the Hub Team for further escalation
  
• Monitor and report on the health, performance, and usage patterns of assigned Spoke environments, and relay key insights to the Hub Team
  
• Collaborate with Spoke stakeholders to translate their operational needs into Atlassian Cloud solutions that follow Hub best practices
  

Integration & Development

• Assist with Spoke-level integrations and automations under guidance of the Hub Team, ensuring compatibility and data integrity
  
• Support Hub-driven data migration projects and Atlassian Cloud upgrades within assigned Spoke Instances
  
• Contribute to shared documentation and standard operating procedures coordinated by the Hub Team
  

Governance & Compliance

• Enforce Hub Team policies, standards, and change management procedures across Spoke Instances
  
• Assist with audits, licensing, and compliance monitoring as directed by the Hub Team
  
• Participate in Spoke-level adoption of new tools, processes, and security measures, providing updates and feedback to the central Hub
  

Required Qualifications

• Bachelors degree

   in Computer Science, Information Technology, or equivalent experience

• 3+ years Atlassian administration experience

  , including at least 1 year with Atlassian Cloud as part of a multi-instance/hub and spoke or similar distributed model
• Strong competence with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps
  

• Advanced experience with JQL, project workflows, permissions, and integrations

• Understanding of 

  enterprise governance

   and standardization in cloud tool administration

Professional Skills

• Strong interpersonal and communication skills to coordinate between Hub and Spoke teams
  
• Excellent troubleshooting abilities and attention to detail
  
• Ability to balance adherence to central governance with flexibility to support Spoke-specific requirements
  
• Experience communicating technical solutions to non-technical audiences
  

Preferred Qualifications

• Atlassian Certified Professional (ACP-120) – Jira Administration for Cloud

• Experience in environments with 250+ users and multiple business units or projects
  
• Familiarity with ITIL, service management, and hub and spoke or federated IT models
  

Working Conditions

• Full-time position

  ; reports to Spoke Team Lead. (Business Unit Leader)
• Hybrid/remote arrangements negotiable
  
• On-call requirements as dictated by the Hub Team’s support schedule
  

Career Opportunities

• Exposure to enterprise-scale Atlassian environments with structured mentorship from centralized Hub Team experts
  
• Career growth into Hub Team, platform ownership, or cross-Instance administrative roles
  

This role is ideal for skilled Atlassian administrators eager to develop in a federated model while supporting and learning from a centralized expert team.

Note : Need to work till 12pm some days.