Preparation of Offers for Spares/Services Follow up with Clients for Offer status maintaining sales records & MIS reports Customer interaction & primary negotiations Assisting for review reports & visit plan preparation for Commercial head Travelling to customer places for closure of orders (In Some Cases) Assisting commercial head for daily activities Assisting coordination team for daily activities

Customer Query handling & Support to resolve all technical issues Resolve all the technical & Non technical issue online. Maintain a complete pre-installation checklist and checklist of all the installation done at customer place and to provide the copy of the same to Sales & CCD Synchronize the same to be used as reference Provide Technical Support to Customers and Onsite Engineers Reproducing Customer Issue: For all the expected solutions given to customer and the issue still continues /or new issue arise to reproduce the customer issue by setting all parameter same as at Customer site and to resolve the issue in coordination with development team. Reply to mails (related to Central region) on support ID / forward to concern team. In-absence of Service Manager to make action plan and sent it to customer and doing necessary formalities to send the Engineer on site after coordinating/Informing Service Manager Material Follow-up if required for engineer Coordinating with Engineer and Customer to process engineer visit , like proving contact details of each-other to both service engineer and Customer Coordinating with Engineers when on site and provide them with documents as and when required.viz. pre-installation form, RMA Generating tickets and intimating the same to engineer and customer in writing Ticket closure with all required documents with closure mail to customer for confirmation. Customer Care Representative 2 Updating active tickets and sending open tickets details to all senior service engineer and Service manager on weekly or fortnightly basis with reminders for sending pending MOMs Providing Password to all engineers as and when required either by phone of SMS. Co-ordination with Embedded team, development Team, IT Team and PHP team (Licence Related) and CCD Team. In absence for any support team member to help the service manager in handling the region and following instruction of Service Manager for the same.