IT Support Engineer

Job Description

1. Qualification Graduate / Engineer in any discipline Diploma/ degree in Hardware & Networking Microsoft certification will be an added advantage 2. Experience 1-2 years of experience Extensive Knowledge of Microsoft related products and components (Active Directory, Microsoft Outlook, Microsoft System Centre Configuration Manager) Good to have Microsoft Dynamics AX, Android/iOS experience Knowledge of ITIL Framework Good knowledge of hardware (Laptop, desktops) 3. Skills Excellent written and verbal communication skills Customer & service focus Self-driven and proactive Team player 4. Travel Based on assignments 5. Roles & Responsibilities Day-to-day support of IT systems and users. Keep track and resolve incoming cases in the IT service management system. Assist with onboarding and offboarding of users. Organize and conduct end-user training. Install and support approved software. Update local stakeholders on ongoing issues, system changes, and projects. Assist with mapping, ordering, registration, configuration and return of IT equipment. Provision, install, and configure PCs, phones, video conferencing equipment, and more. Work closely with KONGSBERG IT centrally to ensure efficient operations. Assist KONGSBERG IT centrally with local infrastructure and maintenance tasks. Ensure that cabling, networks and other IT equipment are in accordance with KONGSBERG IT's specifications, requirements and applicable security regulations. Assist as an IT resource in local projects.