Posted:1 week ago|
Platform:
Work from Office
Full Time
* Production Support Management: Lead L1/L2/L3 support for financial applications across the organization.* Team & Task Management: Manage and mentor a support team of 46 members.* Incident & Problem Management: Oversee the end-to-end incident lifecycle from logging and categorization to resolution and root cause analysis.* Application Configuration & Environment Management: Implement configuration changes in application settings based on business needs.* SIT (System Integration Testing) Support: Assist in planning and execution of SIT for new features, enhancements, and bug fixes.* Vendor Coordination: Act as the single point of contact for external vendors and service providers.* MIS & Reporting: Prepare and present daily/weekly/monthly reports on incidents, SLAs, and compliance metrics.
Shiksha Financial Services India
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