iSON Xperiences

Company Description iSON Xperiences is a young, dynamic domestic BPO with operations in Africa, Dubai, and India. We serve leading clients such as Hathway, Airtel, Bajaj, and the State Bank of India. At iSON Xperiences, we strive to provide the best services and invite you to join us on this journey. Role Description This is a full-time on-site role for a Call Center Representative, located in Chennai. The Call Center Representative will be responsible for handling customer inquiries, providing solutions, and ensuring customer satisfaction. The role involves managing incoming calls, addressing customer questions, and escalating issues as needed. Representatives will also need to maintain accurate records of customer interactions. Qualifications Customer Service Representatives and Customer Support skillsStrong Interpersonal SkillsAbility to ensure Customer SatisfactionComputer LiteracyExcellent verbal communication skillsAbility to work on-site in ChennaiPrevious experience in a call center environment is a plusHigh school diploma or equivalent qualification

As a Team Leader and Manager, you will be responsible for leading, motivating, and managing a team of customer service representatives or operational staff. Your role will involve setting clear performance goals and expectations for the team, providing regular feedback, and conducting performance reviews. Additionally, you will manage disciplinary actions and address any performance or behavioral issues that may arise. Your responsibilities will also include overseeing daily operations to ensure efficiency, adherence to processes, and high-quality service delivery. Monitoring team performance metrics such as call volume, handling time, and customer satisfaction scores will be crucial. You will be required to implement and enforce standard operating procedures (SOPs) and best practices to achieve operational goals effectively. Ensuring customer service excellence is a key aspect of your role. You will need to ensure that team members provide exceptional customer service, resolve customer inquiries and issues effectively, and handle escalated customer complaints and complex issues promptly and satisfactorily. Developing strategies to improve customer satisfaction and enhance the overall customer experience will also be part of your responsibilities. You will be responsible for tracking and reporting on key performance indicators (KPIs) and operational metrics to assess team performance accurately. Preparing and presenting regular performance reports and updates to senior management will be essential. Analyzing performance data to identify trends, areas for improvement, and opportunities for process optimization will also be a part of your role. Training and development of team members will be crucial for success in this position. Providing ongoing coaching, training, and support to enhance their skills and performance will be required. Identifying training needs and coordinating with the training department to deliver relevant training programs will also be part of your responsibilities. Fostering a culture of continuous learning and development within the team will be essential for the team's growth and success.,

Role Description This is a full-time on-site role as a T24 Software Developer (TPH) located in Sholinganallur , Chennai. As a T24 Software Developer, you will be responsible for developing and maintaining software solutions using T24 Core Banking System. Your day-to-day tasks will include back-end web development, software development, programming, and object-oriented programming (OOP). Requirement Familiar with programming languages such as INFO BASIC, MSSQL, PL/SQL Must have experience in Temenos product development. At least 4-5 years experience on TAFJ environment an . At least 5+ years experience using and configuring TPH, SWIFT ,SEPA. At least 1 years experience using and configuring AA. Previous experience on LD is considered an advantage Any Implementation ,upgrade or migration projects would be considered an advantage. You have experience in using tools such as : Jira, Visio, TFS, GIT, etc (ref:hirist.tech)