The role of an CRE involves a range of responsibilities focused on supporting prospective students through academic counseling, helping them select the right courses and programs aligned with their career goals, and maintaining regular follow-up conversations to ensure their satisfaction and academic progression. Additionally, this role includes driving sales efforts to meet monthly and quarterly targets, developing strategies to acquire new students, and collaborating with the team to optimize sales performance and responsible for organizing educational seminars, workshops, and webinars, promoting the institution, and engaging with prospective students. The role requires a student- centric approach, active listening, and a deep understanding of educational programs and career development, along with strong communication, time management, and problem-solving skills. Given the evolving nature of the role, the role should be adaptable, willing to take on new challenges, and grow within the organization.

As a Customer Relationship Officer, you are expected to fulfil the below responsibilities Sales and Business Development * Achieving collection targets of assigned streams. * Lead Generation through cold calls and activities. * Attend to Walk-ins & counseling for various products. * Converting Enquiries to Enrollment / Revenue proposition; * Work on captive student’s upgrades and reference. * Telephonic /online enquiry follow ups * Maintaining Good conversions (average conversion across the state is 80%) * Student fee collections & Follow Ups. * Achieving weekly / monthly / quarterly / Yearly revenue Targets for the assigned products; * Database maintenance/Database Calls. * Coordinate with Area Office maintenance * Responsible for the maintenance of the records & updating of sales figures and reports from time to time * Responsible for in house marketing activities & sales promotions * Daily/weekly /monthly reports / analysis of reports * Competitor info and updates. * Strive to Team building & team target achievement