T he General Manager HR Operations, will be responsible for leading the strategic and operational functions of the human resources department. This role involves overseeing key HR domains such as employee lifecycle management, compliance, HR policies, payroll, benefits administration, and HRIS. It is a pivotal role in aligning HR strategies with business objectives, driving operational excellence, and ensuring a consistent and positive employee experience across the organization. The role demands close collaboration with senior leadership to support organizational development, implement best practices, and foster a high-performance culture.

The General Manager HR Operations, will be responsible for leading the strategic and operational functions of the human resources department. This role involves overseeing key HR domains such as employee lifecycle management, compliance, HR policies, payroll, benefits administration, and HRIS. It is a pivotal role in aligning HR strategies with business objectives, driving operational excellence, and ensuring a consistent and positive employee experience across the organization. The role demands close collaboration with senior leadership to support organizational development, implement best practices, and foster a high-performance culture. Qualifications: The ideal candidate must hold a postgraduate degree in Human Resources or a related field, with 10 15 years of progressive experience across key HR functions such as talent management, compensation and benefits, talent development, performance management, and organizational development. A minimum of 4 5 years of experience in leading HR operations at a strategic level is essential.

Position Relocation Consultant JOB DESCRIPTION Client communication Reply to clients queries via email /phone in a timely and orderly fashion. Ensure compliance & regulations of policies with all RMC/ Clients companies Coordinating with various departments & external vendors. Prepare itineraries with vendors. Make appointments with various schools, hospitals, clubs, etc for the clients. Monitor, track and report the entire program until closure. Timely follow-up with the clients/vendors on emails/calls Prepare daily and weekly reports. Maintain internal MIS and Trackers Conduct Programs Conduct Mobility Operations Execute delivery of all relocation services, including; relocation policy counseling, Move management City orientation, home search, School search assistance, temporary accommodation, immigration & household goods transportation. Responsible for delivery of services in accordance with IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery Ensure compliance & regulations of policies and processes of all RMC/ Clients companies. Act as a point of escalation and resolution of issues that arise on a case by case basis Serve as a single point of accountability for the day to day operations - coordinating with the IOS team and ensuring client satisfaction. Achieve operational targets Optimize costs and contribute in driving revenue MIS & Documentation Follow up and ensure updation of Relotracker Collation of weekly reports Follow up for case closures and maintaining the weekly /monthly MIS for the same. Preparation of client related reports Maintain the database of appreciation and escalations Document weekly reviews Inter- Department Coordination Interact with Finance and seek updates on the invoices for closed cases Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement

Client communication Reply to clients queries via email /phone in a timely and orderly fashion. Ensure compliance & regulations of policies with all RMC/ Clients companies Coordinating with various departments & external vendors. Prepare itineraries with vendors. Make appointments with various schools, hospitals, clubs, etc for the clients. Monitor, track and report the entire program until closure. Timely follow-up with the clients/vendors on emails/calls Prepare daily and weekly reports. Maintain internal MIS and Trackers Program coordination Responsible for delivery of services in accordance with IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery Ensure compliance & regulations of policies and processes of all RMC/ Clients companies. Act as a point of escalation and resolution of issues that arise on a case by case basis Serve as a single point of accountability for the day to day operations - coordinating with the IOS team and ensuring client satisfaction. Achieve operational targets Optimize costs and contribute in driving revenue Inter- Department Coordination Interact with Finance and seek updates on the invoices for closed cases Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement

JOB DESCRIPTION Client communication Reply to clients queries via email /phone in a timely and orderly fashion. Ensure compliance & regulations of policies with all RMC/ Clients companies Coordinating with various departments & external vendors. Prepare itineraries with vendors. Make appointments with various schools, hospitals, clubs, etc for the clients. Monitor, track and report the entire program until closure. Timely follow-up with the clients/vendors on emails/calls Prepare daily and weekly reports. Maintain internal MIS and Trackers Program coordination Responsible for delivery of services in accordance with IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery Ensure compliance & regulations of policies and processes of all RMC/ Clients companies. Act as a point of escalation and resolution of issues that arise on a case by case basis Serve as a single point of accountability for the day to day operations - coordinating with the IOS team and ensuring client satisfaction. Achieve operational targets Optimize costs and contribute in driving revenue Inter- Department Coordination Interact with Finance and seek updates on the invoices for closed cases Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement

JOB DESCRIPTION Client communication Reply to clients queries via email /phone in a timely and orderly fashion. Ensure compliance & regulations of policies with all RMC/ Clients companies Coordinating with various departments & external vendors. Prepare itineraries with vendors. Make appointments with various schools, hospitals, clubs, etc for the clients. Monitor, track and report the entire program until closure. Timely follow-up with the clients/vendors on emails/calls Prepare daily and weekly reports. Maintain internal MIS and Trackers Conduct Programs Conduct Mobility Operations Execute delivery of all relocation services, including; relocation policy counseling, Move management – City orientation, home search, School search assistance, temporary accommodation, immigration & household goods transportation. Responsible for delivery of services in accordance with IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery Ensure compliance & regulations of policies and processes of all RMC/ Clients companies. Act as a point of escalation and resolution of issues that arise on a case by case basis Serve as a single point of accountability for the day to day operations - coordinating with the IOS team and ensuring client satisfaction. Achieve operational targets Optimize costs and contribute in driving revenue MIS & Documentation Follow up and ensure updation of Relotracker Collation of weekly reports Follow up for case closures and maintaining the weekly /monthly MIS for the same. Preparation of client related reports Maintain the database of appreciation and escalations Document weekly reviews Inter- Department Coordination Interact with Finance and seek updates on the invoices for closed cases Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement

JOB DESCRIPTION Delivery Management Manage Global Mobility Operations for all verticals for Services Manage delivery of all relocation services, including; Move management City orientation, home search, School search assistance, temporary accommodation, immigration & household goods transportation. Responsible for delivery of services in accordance to IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery Ensure compliance & regulations of policies and processes of all RMC/ Clients companies. Act as a point of escalation and resolution of issues that arise on a case by case basis Serve as a single point of accountability for the day to day operations - coordinating with IOS team and ensuring client satisfaction. Liaising with internal/external stakeholders for executing effective operations and implementing procedures and service standards for business excellence Achieve operational targets Customer Service Regularly evaluate services provided to the client to ensure cost effectiveness and client satisfaction. Ensure the delivery of quality relocation services by reviewing customer service feedback scores and procedures Attend client reviews. Monitor performance of service delivery, making sure all deliverables are on time and compliant Ensure all customer grievances are addressed and resolved Vendor development & Evaluation Ensure continuous and consistent communication with assignees and third party vendors Empanel/tie up and negotiate with various external vendors (real estate brokers, school admission team, hotels etc.). On going monitor the performance and delivery quality of vendors Monitoring & Documentation Responsible for timely completion of Relotracker by accountable team members Ensure all documentation and reporting is up to date and accurate through regular review Team Management Delegate and supervise work among the team Performance evaluation & assessments Training & Quality Management Responsible for targeting 100% excellence quality rating with all clients and RMC Monitoring the quality of services rendered through quality calls Conduct training for new hires and refreshers training for existing employees in the areas of customer service, new processes, systems etc. Identify and design process training needs, design curriculum including assessment methods and individual learning measurements Support the implementation / leverage of best practices across to ensure process improvements throughout IOS Be a operations process owner and implement Lead efforts to implement process control and management measures such as Process mapping, designing, documentation, metrics, monitoring systems and process ownership. Conduct periodic audits and develop audit plan for improving the operational efficiency.

Client communication Reply to clients queries via email /phone in a timely and orderly fashion. Ensure compliance & regulations of policies with all RMC/ Clients companies Coordinating with various departments & external vendors. Prepare itineraries with vendors. Make appointments with various schools, hospitals, clubs, etc for the clients. Monitor, track and report the entire program until closure. Timely follow-up with the clients/vendors on emails/calls Prepare daily and weekly reports. Maintain internal MIS and Trackers Program coordination Responsible for delivery of services in accordance with IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery Ensure compliance & regulations of policies and processes of all RMC/ Clients companies. Act as a point of escalation and resolution of issues that arise on a case by case basis Serve as a single point of accountability for the day to day operations - coordinating with the IOS team and ensuring client satisfaction. Achieve operational targets Optimize costs and contribute in driving revenue Inter- Department Coordination Interact with Finance and seek updates on the invoices for closed cases Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement