The Role We are looking for a Technical Support Assistant to join our team. As a Technical Support Assistant, you will assist in troubleshooting, resolving issues, and ensuring smooth technical operations for internal teams and external clients. Responsibilities: Provide technical assistance across various systems, applications, and hardware. Troubleshoot and resolve technical issues with operating systems, software, hardware, and network connectivity. Support video conferencing tools such as Zoom, Microsoft Teams, and Webex, ensuring optimal performance and seamless user experience. Assist in the installation, configuration, and maintenance of operating systems, servers, and workstations. Help troubleshoot network issues, including connectivity problems, LAN/WAN configurations, and VPN setups. Collaborate with internal teams to ensure proper system integration and enhance workflow efficiency. Provide remote support and on-site assistance for system installations, upgrades, and repairs. Document troubleshooting processes, resolutions, and system configurations for future reference. Assist in user training, offering guidance on best practices for hardware, software, and video conferencing tools. Work with vendors and service providers to help resolve technical issues and maintain system performance. Ensure that all systems and services comply with company security policies, standards, and regulatory requirements. Desirable Experience: Experience with video conferencing platforms (Zoom, MS Teams, Webex, etc.), including troubleshooting. Familiarity with system engineering tasks, including the installation, configuration, and maintenance of operating systems (Windows, Linux, macOS). Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, VLAN, etc. Proficient in troubleshooting network issues such as routers, switches, firewalls, and Wi-Fi setup. Strong communication skills and the ability to interact with both technical and non-technical users.

The Role We are looking for a skilled Technical Support Engineer to join our team. The ideal candidate will have technical expertise, problem-solving skills, and a solid background in providing support across systems, networking, and video conferencing technologies. Will be responsible for troubleshooting, resolving technical issues, and providing excellent customer support to internal teams and external clients. Responsibilities: Provide technical support for a wide range of systems, applications, and hardware. Troubleshoot and resolve complex technical issues related to operating systems, software, hardware, and network connectivity. Manage and support video conferencing systems (Zoom, Microsoft Teams, Webex, etc.), ensuring optimal performance and user experience. Offer system administration support, including installation, configuration, and maintenance of operating systems, servers, and workstations. Troubleshoot and diagnose network issues, including connectivity, LAN/WAN configurations, and VPN support. Collaborate with cross-functional teams to ensure seamless system integration and workflow. Assist in configuring, managing, and maintaining internal communication systems, including video conferencing solutions. Provide remote support and on-site assistance when needed for system installations, upgrades, and repairs. Document and maintain records of troubleshooting steps, resolutions, and system configurations. Provide training and guidance to users regarding best practices for hardware, software, and video conferencing tools. Work closely with vendors and service providers to resolve escalated issues and maintain optimal system performance. Ensure that all systems and services are compliant with company policies, security standards, and regulatory requirements.

The Role The Senior Associate / Assistant Manager Purchase & Sourcing will be responsible for managing end-to-end procurement and sourcing activities to ensure the timely, compliant, and cost-effective acquisition of goods and services. Responsibilities : • Manage the complete procurement cycle from requisition to delivery, ensuring timely procurement of materials and services. • Identify, evaluate, and onboard reliable vendors and suppliers to ensure quality and cost effectiveness. • Monitor inventory levels and coordinate with internal teams to plan and forecast purchase requirements. • Issue purchase orders, maintain accurate procurement records, and track delivery schedules. • Ensure compliance with procurement policies, standards, and regulatory requirements. • Coordinate with finance and administration for invoice processing, vendor payments, and reconciliations. • Support project-based purchases, including technical equipment, IT hardware, lab supplies, and service contracts . • Formulating procurement policies, SOPs, and guidelines to ensure regulatory compliance and internal controls. • Support asset management activities, including acquisition planning, tagging, allocation, tracking, maintenance coordination, and end-of-life disposal. Essential Qualification: • Bachelors degree in any discipline, preferably in Supply Chain Management, Business Administration, Engineering, or a related field. A postgraduate degree (MBA or PG in SCM) will be an added advantage. • Knowledge of government procurement processes (GeM/e-tendering). • Understanding of the General Financial Rules (GFR) 2017, including recent amendments up to July 2024

Job profile: The iHub Faculty Fellow would be called the iHub Fellow and the Fellow would be affiliated for the duration of the Fellowship with iHub at the Indian Institute of Technology (IIT) Mandi. The Fellow would pursue research at the iHub. Potential activities that the faculty Fellow may engage in at the iHub may include: The iHub Faculty Fellow is expected to do research and technology development at the iHub in areas related to Human-Computer Interaction (HCI), Computer Science, Industrial Design, Cognitive Science, and Multisensory Applications: Human-Computer Interaction addresses the sub-areas of Assistive Technologies, Experience Technologies, and Device-led Technologies. The research should have relevance to address to needs of the specific industries. To develop technology for industrial adoption covering industries namely Healthcare, Automobile Manufacturing, Defence and security, Environment and agriculture, and Information Technology. Designing and prototyping interactive systems, products, or services. Evaluating the usability and effectiveness of interactive systems, products, or services. Mentoring junior researchers or interns. Participating in grant writing and proposal development for internal and external funding opportunities. Joining date: As soon as possible. Number of Fellowship: Three Essential Qualifications: 1. The candidate should have two years of experience post-completion of the Ph.D. This experience is expected to be in industry or academia in Human-Computer Interaction (HCI), Computer Science, Industrial Design, Cognitive Science, and Multisensory Applications. 2. Age limit: Preferably less than 35 years. Age will not be a bar for exceptionally qualified candidates. 3. The nationality of the candidate is not a constraint. 4. Demonstrate excellence in research through technology development,

The Role We are looking for a Trainer for Drone Service Technician course to lead training and support services related to drone maintenance, repair, and troubleshooting. This role involves working with various drone systems both rotary and fixed-wingand sharing practical skills with trainees to build their capabilities in drone servicing and operations. Responsibilities: Inspect, troubleshoot, and repair drones (rotary and fixed wing) including motors, GPS, ESCs, and flight controllers. Perform routine maintenance and calibration of sensors, cameras, gimbals, and other payload systems. Assemble and configure drone hardware and software components. • Conduct test flights and log performance reports. Diagnosing faults using diagnostic tools and software. Maintain service logs, inventory, and maintenance records. Ensure compliance with aviation safety and operational standards. Assist pilots and operators during pre-flight checks and post-flight evaluations. Stay updated on the latest drone technologies and repair techniques. Essential Qualification: • Diploma/Degree in Electronics or Aeronautical Engineering/certified in relevant CITS trade. • The education qualification can be relaxed in case of extraordinary relevant field experience