Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Front Office Host is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 year work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one. General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned. Qualifications Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

APPLICANTS WITH HOSPITALITY BACKGROUND SHOULD APPLY The Assistant Manager - F&B Sales is responsible to maximize Restaurant Sales and achieve pre-determined targets, Working closely with Rooms, Food and Beverage and other revenue-generating departments Applicant should be with a degree or diploma in Hospitality or Tourism management. Good communication and Sales skills Minimum 1 - 5 years' work experience in Guest relations and good local contacts, either from any Standalone group of hotels or from any upscale restaurants in Hyderabad. Preferably with local guest contacts, language and knowledge Show more Show less

Summary To function as the Business Manager and a Marketing Specialist for the Outlet, to ensure that the outlet operate successfully, in accordance with the standard of the hotel and are individually profitable. Qualifications Ideally with a relevant degree. Minimum 2 years work experience as Outlet Manager or Assistant Manager in a hotel or large restaurant with good standards.

Summary To manage all functions related to the cleanliness of the hotel, including guest rooms, public areas, and back-of-house non-kitchen areas, as well as the laundry and dry-cleaning operation Qualifications Ideally with a relevant diploma or professional certification in Hospitality or Tourism management. Minimum 1 year work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Summary To manage all functions related to the cleanliness of the hotel, including guest rooms, public areas, and back-of-house non-kitchen areas, as well as the laundry and dry-cleaning operation Qualifications Ideally with a relevant diploma or professional certification in Hospitality or Tourism management. Minimum 1 year work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Main Duties: Customer Service To ensure that all Housekeeping team members deliver the brand promise and provide exceptional guest service at all times. To ensure that Housekeeping team members also provide excellent service to internal customers as appropriate. To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily Operational To be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, uniforms, etc. To communicate with the Purchase department to ensure the timely ordering and receipt of additional stock as required. To carry out inventory-taking of supplies and operating equipment as required by the Finance Department. To communicate with and supervise the hotel’s contracted pest-control and other contracted companies to ensure that effective programs are instituted and maintained. To ensure the cleanliness of guest rooms and public areas. To ensure that no defect or dirty rooms are sold to a guest. To provide clean and presentable uniforms for all hotel team members. To assist the Food and Beverage department as and when necessary. To ensure the proper handling and control of lost and found items. To conduct frequent and thorough inspections of guest rooms and Rooms areas in general, together with the Lead Hosts. To ensure that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities. To work closely with the Gallery and Engineering Department to block rooms as necessary for maintenance. To respond to the results of the Consumer Audit and ensure that the relevant changes are implemented. To work closely with other departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. To make sure the right amount of people are schedules for the daily occupancy of the hotel. Both when working with an outsource company and when working with internal Housekeeping team members. To assist in the recruitment and selection of all Housekeeping team members. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees. To conduct annual Performance Development Discussions with Housekeeping team members, to support them in their professional development goals. To develop the skills and effectiveness of all Housekeeping team members through appropriate training, coaching, and/or mentoring. To ensure that team members follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. To feedback the results of the Employee Engagement Survey and ensure that the relevant changes are implemented. To maintain strong, professional relationships with the relevant representatives from vendors (suppliers), competitor hotels and other organisations. Adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. To attend training sessions and meetings as and when required. Administration To oversee and assist in the preparation and update of the Housekeeping Departmental Operations Manual. To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. To ensure that the use of new technology and equipment is explored and implemented wherever appropriate. Financial To maximize the team productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. To ensure that Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators. To assist in the preparation of the Annual Business Plan for Rooms. To assist in monthly reforecasting, as appropriate. To ensure that all relevant hotel, company and local rules, policies and regulations are adhered to.

Summary Assists with the smooth and efficient service of the Bar Operation ensuring that the outlet operate successfully, in accordance with the standard of the hotel and are individually profitable. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Summary Assists with the smooth and efficient service of the Bar Operation ensuring that the outlet operate successfully, in accordance with the standard of the hotel and are individually profitable. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Summary Assists the Assistant Manager - F&B in ensuring that the restaurant is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.