Hiring For Process Trainer International process

Key Responsibilities: 1. Training Design & Delivery: Develop and deliver comprehensive training programs on E commerce - Market Place policies, compliance guidelines, and customer handling best practices . Conduct new hire training, refresher courses, and upskilling programs for Tier 3 agents. Ensure training content is aligned with E commerce - Market Place Store updates, industry trends, and compliance regulations . 2. Process & Policy Knowledge Enhancement: Train agents on policy enforcement, case-handling workflows, and escalation procedures . Conduct knowledge assessments, quizzes, and feedback sessions to gauge understanding. Work with Subject Matter Experts (SMEs) and Quality Analysts (QAs) to refine training materials. 3. Performance Monitoring & Coaching: Track trainee performance through metrics like accuracy, productivity, and policy adherence . Provide one-on-one coaching to agents needing additional support. Identify training gaps and design programs to enhance skill development. 4. Training Documentation & Reporting: Maintain training materials, knowledge base, and process documentation . Generate weekly/monthly reports on training effectiveness, knowledge retention, and agent performance improvements. Collaborate with stakeholders to implement best practices and improve learning methodologies . Required Qualifications & Skills: Above-level proficiency in English 2 + years of experience in training Strong knowledge of E commerce - Market Place Store policies, content guidelines, and enforcement practices . Experience in creating training materials, conducting workshops, and facilitating knowledge-sharing sessions . Excellent communication, presentation, and coaching skills . Immediate Joiners Preferred Share cv at Vaishali.vaishali27@teleperformance.com