Hi Living Projects LLP

Position: Sr. VP Projects (Residential Construction) Experience: Minimum 20+ Years Industry: Residential Construction / Real Estate Location: Chennai Notice Period : Immediate or within 15 days (preferred) Interested candidates can apply - hr@hiliving.in Roles & Responsibilities: Strategic Leadership: Lead end-to-end project management for construction projects. Align project execution with company goals, budgets, and timelines. Participate in strategic planning for new residential ventures and feasibility assessments. Project Planning & Execution: Oversee project planning, budgeting, and scheduling. Manage design coordination, tendering, vendor finalization, and contract negotiations. Monitor execution from ground-breaking to handover ensuring quality, safety, and compliance. Team Management: Lead and mentor project management teams, site engineers, MEP teams, and contractors. Build cross-functional coordination between Design, Procurement, Finance, Sales, and CRM. Cost & Budget Control: Track project budgets, cost-to-complete, and variance reports. Approve bills, manage vendor payments, and negotiate cost optimizations without compromising quality. Quality & Safety Assurance: Enforce strict adherence to construction quality standards and safety protocols. Conduct regular quality audits and resolve site issues proactively. Stakeholder Management: Coordinate with architects, structural consultants, contractors, and service agencies. Maintain transparent communication with promoters, senior management, clients, and statutory bodies. Regulatory Compliance: Ensure all statutory compliances related to construction, safety, and environmental norms. Obtain necessary permits, sanctions, and occupancy certificates (OC). Risk & Issue Management: Identify project risks and develop mitigation strategies. Handle project escalations, delays, or disputes efficiently. Technology & Innovation: Implement project management software and construction technology tools for efficiency. Promote value engineering and sustainable construction practices.

Position Title: Customer Relationship Manager (CRM) Residential Projects Location: Chennai. Interested candidates who meet the above criteria are encouraged to apply with their updated resume to recruitment@hiliving.in Role Overview: The CRM will be responsible for managing customer interactions, overseeing the customer lifecycle from initial contact through post-sale support, and ensuring satisfaction throughout residential projects. The role involves addressing client needs, resolving issues, and enhancing the overall customer experience to build strong, lasting relationships. Key Responsibilities: Customer Engagement & Relationship Management: Manage and nurture relationships with residential project customers. Serve as the primary point of contact for clients, ensuring timely and accurate responses. Conduct regular follow-ups, keeping clients informed about project progress and addressing any concerns. Sales & Post-Sales Support: Collaborate with the sales team to onboard new customers and ensure a seamless transition post-sale. Address customer inquiries related to residential properties, legal documentation, and payment schedules. Support the handover process, ensuring all deliverables meet customer expectations. Issue Resolution: Handle customer complaints and concerns, providing quick and effective resolutions. Coordinate with internal departments (construction, legal, finance) to resolve issues. Documentation & Reporting: Maintain accurate customer records and update CRM systems. Generate reports on customer satisfaction, complaints, and resolution times. Ensure all client communications are properly documented. Process Improvement: Analyze customer feedback and identify areas for improvement. Implement best practices to enhance customer experience and retention. Compliance & Ethics: Ensure all customer interactions adhere to company policies and regulatory guidelines. Maintain confidentiality and integrity in handling customer data. Required Skills & Qualifications: Experience: Minimum of 6+ years in customer relationship management, preferably within residential real estate projects. Proven track record of handling high-value clients and complex residential projects. Technical Skills: Proficiency in CRM software (e.g., Salesforce, Zoho, HubSpot). Strong knowledge of real estate processes, legal documentation, and regulatory standards. Soft Skills: Excellent communication, negotiation, and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Attention to detail with a customer-centric approach. Ability to handle high-pressure situations calmly and effectively.