HCL_ VOICE - CISCO-IPT,Webex, SBC,Gateways_ Hyderabad/Noida

Responsibilities:

• Cisco Unified Communications Manager (CUCM):

  Managing and troubleshooting CUCM, including call routing, device configuration, and user management.

• Cisco Unity Connection:

  Managing and troubleshooting voicemail and unified messaging services.

• Cisco Webex Calling:

  Supporting and troubleshooting Webex Calling deployments, including integration with on-premises systems.

• Session Border Controllers (SBCs):

  Managing and troubleshooting SBCs for secure connectivity with external networks and service providers.

• Voice Gateways:

  Managing and troubleshooting voice gateways for connecting to PSTN (Public Switched Telephone Network) and other legacy systems.

• Troubleshooting:

  Analyzing and resolving issues related to voice infrastructure, including performance, connectivity, and security.

• Documentation:

  Creating and maintaining accurate documentation of the voice infrastructure, including configurations and procedures.

• Collaboration:

  Working effectively with other team members, support personnel, and customers to resolve issues and implement solutions.

Required Skills and Experience:

• Cisco Call Manager (CUCM):

  In-depth knowledge and hands-on experience.

• Cisco Unity Connection:

  Hands-on experience.

• Webex Calling:

  Experience with Webex Calling and Contact Center.

• SBCs:

  Experience with Session Border Controllers, potentially including AudioCodes or Oracle SBCs.

• Voice Gateways:

  Experience with voice gateways.

• VoIP Protocols:

  Understanding of SIP, H.323, MGCP, and other relevant protocols.

• Call Routing:

  Strong understanding of call routing principles and practices.

• Networking Fundamentals:

  Basic knowledge of networking concepts like TCP/IP, routing, and switching.

• Troubleshooting:

  Experience in troubleshooting complex network and voice issues.

• Communication Skills:

  Excellent written and verbal communication skills