HC & Insurance Operations Associate

You will join NTT DATA, Inc. as an HC & Insurance Operations Associate in Chennai. Your primary responsibility will be to read and comprehend process documents provided by the customer and analyze insurance requests. You must ensure processing in line with standard procedures, staying updated on new policies, processes, and procedures. Familiarizing and navigating through multiple client applications to capture necessary information for processing customer requests is crucial. Your role will also involve completing transactions accurately and timely to meet or exceed client SLAs, organizing and prioritizing tasks accordingly. To excel in this role, you must possess a minimum of 6 months to 1 year of experience, good analytical skills, basic knowledge of insurance, excellent communication skills, and a minimum typing speed of 21WPM. Being ready to work in complete night shifts, adapt to situations, provide support to the team during crisis periods, relocate as per business requirements, and demonstrate confidence, aggression, and a result-oriented attitude are essential requirements. Preferred qualifications include effective communication skills (oral/written) for information exchange with clients and being a graduate with English as a compulsory subject. The work schedule for this position is Monday to Friday from 6.00 PM to 4.00 AM IST. Shift timings may change as per client requirements, and you may need to work overtime or on weekends based on business needs. Your commitment to the role and flexibility in working hours will be critical for success in this position.,