Provide Tier 1 and Tier 2 support to the US doctors and Clinical staff. Receive, analyze, and process the requests submitted via e-mail, Cases, and voice mails, inbound calls. Trouble shoot the errors on the EMR application. Assist Clinical staff and physicians with the workflow issues. Ability to deal with problems involving several variables in both standard and unusual situations. Coordinate with internal teams in order fix the issues in a timely manner.

Create and Execute manual test cases and document results. Identify, report, and track bugs and defects. Validate UI, functionality, and performance for the software across different platforms. Collaborate with developers and QA teams to ensure test coverage. Create test scripts in Java or Python using automation tools

Primary Functions 1. Payment Processing & Posting Post payments from insurance companies, government programs (Medicare/Medicaid), and patients into the RCM system. Process Electronic Remittance Advices (ERA) and manual Explanation of Benefits (EOB). • Apply necessary adjustments, refunds, and write-offs per payer guidelines. • Balance and reconcile daily deposits with posted payments. 2. Denial Management & Reconciliation • Identify and post insurance denials while ensuring timely follow-up for resolution. • Work with the billing and accounts receivable teams to correct claim errors and resubmit claims. Track underpayments and escalate discrepancies to the RCM Manager. 3. Reporting & Documentation Maintain accurate payment records and reconciliation reports. Generate daily, weekly, and monthly reports on payment trends, denials, and discrepancies. Ensure compliance with company policies and industry regulations (HIPAA, Medicare guidelines). 4. Communication & Collaboration Coordinate with the billing team, accounts receivable, and insurance companies to resolve payment discrepancies. Respond to inquiries from internal teams regarding posted payments. Escalate unresolved payment issues to the appropriate leadership. Job Qualifications: Minimum Qualifications: 1. Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (preferred). 2. 1-3 years of experience in medical billing, payment posting, or revenue cycle management. 3. Experience working with RCM software (e.g., EPIC, eClinicalWorks, NextGen, Athenahealth,Kareo or Cerner 4. Strong understanding of insurance reimbursement, medical billing, and denial management. 5. Proficiency in MS Excel, accounting principles, and payment reconciliation. 6. Knowledge of HIPAA regulations and compliance standards. Shift time 8am to 5pm Work mode- Office