Hard Bucket Collections

Key Responsibilities 1. Repossessions & Recovery Strategy • Own end-to-end vehicle possession processes across high DPD and litigation-complete cases. • Devise region-specific strategies for customer available and vehicle available scenarios. • Improve field traction through skip tracing, legal execution, and direct customer negotiations. • Ensure timely TATs and adherence to standard operating procedures. 2. Asset Remarketing & Disposal • Drive resale of repossessed vehicles through authorized dealerships, auctions, and direct sales. • Ensure high realization value and reduced inventory holding periods. • Work with OEMs and dealer networks for refurb, resale schemes, and faster liquidation. 3. Compliance & Collections Governance • Enforce field-level compliance with RBI, internal audit, and legal protocols. • Audit repossession and collection vendors periodically; conduct trainings and interventions. • Address field complaints and customer escalations involving misbehavior or process lapses. 4. Vendor & Field Partner Management • Manage empaneled repo, skip tracing, and legal vendors with performance dashboards. • Optimize agency allocation and geographic coverage based on productivity and pool distribution. • Drive repo-to-sale conversion ratios and cost efficiency across channels. 5. Hard Bucket Resolution Focus • Drive strategy and execution for 180+ DPD, written-off and award-available accounts. • Support legal recoveries through close coordination on arbitration, court orders, and settlements. • Collaborate with on-ground teams to push settlements, repossession, and traceable customer closures. 6. Analytics, Forecasting & Reporting • Use flow rate analysis and collection performance trends to forecast NPA movements. • Build dashboards and reporting formats in collaboration with collection analysts. • Apply big data analytics to customer behavior, skip patterns, and resolution likelihood models. • Track pool-level efficiency, agency productivity, and region-wise performance. Experience Required 5 -10 years of relevant experince with leading Banks/ NBFCs (FE & CE experince is plus) Preferred Qualifications Graduate (MBA preffered)