Guest Relations Associate (Female)

1 - 3 years

2 - 5 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Assist guests with check in and checkout, as well as other cashiering duties
  • Review arrival lists and prepare compendiums prior to guests arrival and check-into system if necessary
  • Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
  • Ensure that members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
  • Liaise closely with other relevant departments to ensure that guests requests and needs are met
  • Update and maintain repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
  • Handle guests complaints and comments tactfully and efficiently
  • Handling guests mails, messages, and answering of phone calls
  • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
  • Be vigilant in regard to in-house credit matters and act upon any discrepancies
  • Alert Security or Duty Manager of suspicious looking person(s) / articles

  • Diploma in Tourism / Hospitality Management
  • Minimum 1 year of relevant experience
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times

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